EIB Complaints Mechanism Benchmark | Accountability Console

EIB Complaints Mechanism

May additional complaints be filed on the same case or project?

Yes

Benchmark Category

Refiling of Complaints/Additional Complaints

Date of Policy Review

Mar, 2020

Page Updated On:

May 11, 2021, 5 p.m.

Citations

Complaints Mechanism Procedures; p. 2, section 1.1.4

Notes

Additional allegations can be filed. When the complainants submit additional allegations before the completion of the Initial Assessment phase, the IAM will decide whether to handle them within the same complaints-handling procedure or to launch a separate one. Additional allegations submitted after the completion of the Initial Assessment phase will be handled in a separate complaint-handling process.

How do other IAMs compare?

IAM	Answer
OPIC Office of Accountability	Unknown
DEG/FMO/PR Independent Complaints Mechanism	Unknown
UNDP Social and Environmental Compliance Unit	Unknown
UNDP Stakeholder Response Mechanism	Unknown
EBRD Project Complaint Mechanism	Yes
ADB Special Project Facilitator and Compliance Review Panel	Yes
IDB Independent Consultation and Investigation Mechanism	Unknown
AFD Environmental and Social Complaints Mechanism	Yes
EBRD Independent Project Accountability Mechanism	Yes
GCF Independent Redress Mechanism	Other
AfDB Independent Recourse Mechanism	Unknown
WB Inspection Panel	Unknown
WB Accountability Mechanism	Yes
AIIB Project-affected People’s Mechanism	No provision.
IKI Compliance Mechanism	Yes
IFC Compliance Advisor/Ombudsman	Yes

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review