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DEG/FMO/PR Independent Complaints Mechanism
Does the IAM's policy require new information to file a new complaint?
Yes
Benchmark Category
Refiling of Complaints/Additional Complaints
Date of Policy Review
Jan, 2017
Page Updated On:
May 11, 2021, 5 p.m.
Citations
Notes
The policy does not specifically mention new information, but the mechanism will not accept complaints that are repetitive (i.e. covering the same aspects).
How do other IAMs compare?
Does this policy correlate with complaint outcomes?
Complaint Status
Eligibility
Dispute Resolution
Compliance Review