EIB Complaints Mechanism Benchmark | Accountability Console

EIB Complaints Mechanism

Does the IAM's policy require new information to file a new complaint?

Benchmark Category

Refiling of Complaints/Additional Complaints

Date of Policy Review

Mar, 2020

Page Updated On:

May 11, 2021, 5 p.m.

Citations

Notes

Not under Prevention Procedure if rejected due to a lack of prior engagement with EIB services, and complainants are dissatisfied after subsequent engagement with the appraisal team. The procedures and policy do not contain information about the refiling of complaints outside of the Prevention Procedure.

How do other IAMs compare?

IAM	Answer
DEG/FMO/PR Independent Complaints Mechanism	Yes
UNDP Social and Environmental Compliance Unit	Yes
UNDP Stakeholder Response Mechanism	Yes
EBRD Project Complaint Mechanism	Yes
ADB Special Project Facilitator and Compliance Review Panel	Yes
IDB Independent Consultation and Investigation Mechanism	Yes
OPIC Office of Accountability	Yes
AFD Environmental and Social Complaints Mechanism	Yes
EBRD Independent Project Accountability Mechanism	Yes
GCF Independent Redress Mechanism	Yes
AfDB Independent Recourse Mechanism	Yes
WB Inspection Panel	Yes
WB Accountability Mechanism	Yes
AIIB Project-affected People’s Mechanism	Yes
IKI Compliance Mechanism	Yes
IFC Compliance Advisor/Ombudsman	Yes

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review