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DEG/FMO/PR Independent Complaints Mechanism
Does the IAM have an official website?
Yes
Benchmark Category
Public Access to the IAM/Outreach
Date of Policy Review
Jan, 2017
Page Updated On:
May 11, 2021, 5 p.m.
Citations
Notes
Housed on institutions' respective websites: https://www.fmo.nl/independent-complaints-mechanism; https://www.deginvest.de/International-financing/DEG/%C3%9Cber-uns/Verantwortung/Beschwerdemanagement/; and https://www.proparco.fr/en/icm.
How do other IAMs compare?
Does this policy correlate with complaint outcomes?
Complaint Status
Eligibility
Dispute Resolution
Compliance Review