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WB Inspection Panel

May the IAM monitor implementation of changes?

Other

Benchmark Category

Monitoring and Follow-up of Outcomes of IAM Process

Date of Policy Review

Apr, 2020

Page Updated On:

April 27, 2022, 5 p.m.

Notes

Mangement is responsible for monitoring the implementation of management action plans. The Executive Directors may approve, as an additional reassurance tool for avoiding reputational risks, independent risk-based proportionate verification of the implementation of the management action plan by the Panel and/or Group Internal Audit. The modality adopted for such additional verification will be proportionate to the complexity and seriousness of the case.

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review