WB Accountability Mechanism

Must the complaint allege specific violations of the institution's policies and procedures?

Benchmark Category

Eligibility requirements

Date of Policy Review

Dec, 2022

Page Updated On:

Nov. 12, 2025, 6:04 p.m.

Citations

Operating Procedures; p. 10, section para. 17(c)

Notes

The complaint must allege that the Bank failed to follow its own policies, but does not need to mention or quote specific operational policies or procedures.

How do other IAMs compare?

IAM	Answer
UNDP Stakeholder Response Mechanism and Social and Environmental Compliance Unit	Other
DEG/FMO/PR Independent Complaints Mechanism	No
EBRD Project Complaint Mechanism	Other
ADB Special Project Facilitator and Compliance Review Panel	No
IDB Independent Consultation and Investigation Mechanism	Other
OPIC Office of Accountability	No
UNDP Stakeholder Response Mechanism	No
EIB Complaints Mechanism	No
EBRD Independent Project Accountability Mechanism	No
GCF Independent Redress Mechanism	No
AfDB Independent Recourse Mechanism	No
WB Inspection Panel	No
AIIB Project-affected People’s Mechanism	No
IKI Compliance Mechanism	No
IFC Compliance Advisor/Ombudsman	No
DFC Independent Accountability Mechanism	No
AFD Environmental and Social Complaints Mechanism	No

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review