AFD Environmental and Social Complaints Mechanism

Must the complaint describe attempts to resolve concerns with other relevant parties as well?

Yes

Benchmark Category

Eligibility requirements

Date of Policy Review

Jun, 2022

Page Updated On:

Nov. 21, 2025, 5:19 p.m.

Citations

Notes

Complainants must make a good faith effort to settle the complaint with the borrower before they can go to the mechanism.

How do other IAMs compare?

IAM	Answer
OPIC Office of Accountability	Other
UNDP Stakeholder Response Mechanism and Social and Environmental Compliance Unit	No
DEG/FMO/PR Independent Complaints Mechanism	Other
EBRD Project Complaint Mechanism	Other
ADB Special Project Facilitator and Compliance Review Panel	No
IDB Independent Consultation and Investigation Mechanism	No
UNDP Stakeholder Response Mechanism	Other
EIB Complaints Mechanism	No
EBRD Independent Project Accountability Mechanism	Other
GCF Independent Redress Mechanism	No
AfDB Independent Recourse Mechanism	Other
WB Inspection Panel	Yes
AIIB Project-affected People’s Mechanism	Other
IKI Compliance Mechanism	No
IFC Compliance Advisor/Ombudsman	No
WB Accountability Mechanism	No
DFC Independent Accountability Mechanism	No

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review