AFD Environmental and Social Complaints Mechanism

May a complaint request use of a specific function (compliance or dispute resolution)?

Yes

Benchmark Category

Eligibility requirements

Date of Policy Review

Jun, 2022

Page Updated On:

Nov. 21, 2025, 5:19 p.m.

Citations

Environmental and Social Complaints Mechanism: Rules of Procedure (ROP); p. 14, section 6c-d

Notes

The policy doesn't restrict complainants from requesting one function over the other, but ultimately the mechanism decides which function it thinks is most appropriate.

How do other IAMs compare?

IAM	Answer
UNDP Stakeholder Response Mechanism and Social and Environmental Compliance Unit	Yes
DEG/FMO/PR Independent Complaints Mechanism	No
UNDP Stakeholder Response Mechanism	Yes
EBRD Project Complaint Mechanism	Yes
ADB Special Project Facilitator and Compliance Review Panel	Yes
IDB Independent Consultation and Investigation Mechanism	Yes
OPIC Office of Accountability	Yes
EIB Complaints Mechanism	Yes
EBRD Independent Project Accountability Mechanism	Yes
GCF Independent Redress Mechanism	Unknown
AfDB Independent Recourse Mechanism	Yes
WB Inspection Panel	Other
AIIB Project-affected People’s Mechanism	Yes
IKI Compliance Mechanism	Yes
IFC Compliance Advisor/Ombudsman	Yes
WB Accountability Mechanism	No
DFC Independent Accountability Mechanism	Other

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review