OPIC Office of Accountability Benchmark | Accountability Console

OPIC Office of Accountability

Must the complaint describe the complainant's attempts to resolve its concerns with management/Bank staff before filing the complaint?

Other

Benchmark Category

Eligibility requirements

Date of Policy Review

Jan, 2005

Page Updated On:

May 11, 2021, 5 p.m.

Citations

Operational Guidelines Handbook for Problem-Solving and Compliance Review Services (OG); p. 4, section para. 4.1.6

Notes

Must demonstrate good faith efforts to resolve the issues in order to access problem solving. The policy is not clear whether this is includes having to attempt to resolve concerns with management. Requirement does not apply if requestors want the OA to keep their identities confidential due to concerns about potential negative repercussions.

How do other IAMs compare?

IAM	Answer
UNDP Social and Environmental Compliance Unit	No
AFD Environmental and Social Complaints Mechanism	Other
DEG/FMO/PR Independent Complaints Mechanism	Other
EBRD Project Complaint Mechanism	Other
ADB Special Project Facilitator and Compliance Review Panel	Yes
IDB Independent Consultation and Investigation Mechanism	Yes
UNDP Stakeholder Response Mechanism	Other
EIB Complaints Mechanism	Other
EBRD Independent Project Accountability Mechanism	Other
GCF Independent Redress Mechanism	No
AfDB Independent Recourse Mechanism	Other
WB Inspection Panel	Yes
WB Accountability Mechanism	Yes
AIIB Project-affected People’s Mechanism	Other
IKI Compliance Mechanism	No
IFC Compliance Advisor/Ombudsman	No

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review