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IAM Benchmark Report

For reports with multiple IAMs, please scroll to the right to see all values.

Category Question IFC CAO EIB CM AFD ESCM DEG/FMO/PR ICM EBRD IPAM AfDB IRM IDB MICI OPIC OA WB Panel EBRD PCM UNDP SECU ADB SPF CRP UNDP SRM
Eligibility requirements May a complaint request use of a specific function (compliance or dispute resolution)? Yes Yes Unknown No Yes Yes Yes Yes N/A Yes Yes Yes Yes
Eligibility requirements May the IAM waive a prior attempted resolution requirement if dangerous or futile? N/A Yes Yes Other Yes Other Other Yes Other Yes N/A Unknown Yes
Eligibility requirements Must a representative explain why no one in the community can represent the complainants? No No No No No Yes No No Yes No No Yes No
Eligibility requirements Must a representative present written confirmation of authority of the complainants? Yes No Yes Yes Yes Yes Yes Yes Yes No Yes Yes
Eligibility requirements Must the claim suggest remedies? Other Other No No No Other No No No Other No Other No
Eligibility requirements Must the complaint allege causal links between the institution's noncompliance and the harm? No No No No No Yes Yes No Yes No Yes No No
Eligibility requirements Must the complaint allege material harm? No No No Yes Other Yes Yes No Yes No No Yes No
Eligibility requirements Must the complaint allege specific violations of the institution's policies and procedures? No No No No No Other Other No No Other Other No No
Eligibility requirements Must the complaint describe attempts to resolve concerns with other relevant parties as well? No No Yes Other Other No No Other No Other No No Other
Eligibility requirements Must the complaint describe the complainant's attempts to resolve its concerns with management/Bank staff before filing the complaint? Other Other Other Other Other Yes Yes Other Yes Other No Yes Other
Eligibility requirements Must the complaint list all of the complainants? Yes No Yes Yes Yes Yes Yes Yes Yes Yes No Yes No