The complaint was lodged on 22 March 2023 by shop keepers of Firdos Underpass (Mr. Mirza Khan, Mr. Noor Muhammad, Mr. Ayub Shah, Mr. Wajid Ali Nadeem, Mr. Niaz Muhammad, and Mr. Hashmat Ali). The complainants allege that several shops were demolished in the underpass to make way for the BRT station at BS-08 from the existing underpass market. The demolished shops were subsequently reconstructed in consultation with the primary leaseholder (Mr. Mirza Khan) of the market, and his proposed recommendations were incorporated into the design and implementation process. The extended portion of the underpass, which is part of the BRT project, and the possession of the market/shops were handed over to the entitled owners in September 2019. The complainants reported in their complaint that eight shops remained unused after the takeover due to the reconfiguration of the pedestrian pathway, as pedestrians no longer pass in front of these unused shops. The complainants are requesting the restructuring of the underpass pathway to redirect pedestrians in front of these redundant shops.