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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Panama Canal Expansion-01/Gatun

    Appraisal: English

    ...vice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provisions. In many cases, however, in assessing the performance of the project and IFC‟s/MIGA‟s implementation of measures to meet the relevant requirements, it will be necessary for CAO to review the actions of the client and verify outcomes in the field. In order to decide whether a Compliance Investigation is warranted, CAO Compliance first conducts a Compliance Appr...

    IFC Compliance Advisor/Ombudsman - Panama - 2013
  2. Complaint > Northern Corridor Highway Improvement Program - Santa Barbara - Rurrenabaque and San Buenaventura

    Appraisal: Issuance of Assessment Report

    ...vices for the Review, Completion, Validation, and Technical and Environmental Supervision of the Construction of the Rurrenabaque‐San Buenaventura Bridge and its Access Points” (Supervision Contract) in relation to the bridge project is currently underway. This contract envisages, inter alia, the revision of the design of the bridge and its access points, the updating of the environmental license, the environmental management plan, and the drawing up of a resettlement plan. Bidding for the bridg...

    IDB Independent Consultation and Investigation Mechanism - Bolivia - 2011
  3. Complaint > Mundra Ultra Mega Power Project

    Monitoring: CRP 1st Annual Monitoring Report in English and in Gujarati

    ...president and the vice- president of MASS subsequently informed the CRP that MASS did not wish B. Patel to represent the association in this complaint. Accordingly, on 23 June 2014, the CRP accepted B. Patel as personal representative for the project-affected people for whom he presented authorization on 20 January 2014. 4 implementation. 9 As these mitigation measures were already underway and continue to be implemented, these measures are not part of the RAP. They are thus not monit...

    ADB Special Project Facilitator and Compliance Review Panel - India - 2016
  4. Complaint > Program to Improve Highway Corridors in Paraguay

    Compliance Report: Publication of Panel Report

    ...Vice President for Countries, Vice President for Sectors and Knowledge, Manager of the Infrastructure and Environment Sector, Representative in Paraguay, Manager of the Social Sector, Chief of the Environmental Safeguards Unit. Subject: Case PR-MICI 002/2010 “Route 10-Finca 470.” Loan 933/OC-PR. Program to Improve Highway Corridors in ...

    IDB Independent Consultation and Investigation Mechanism - Paraguay - 2012
  5. Complaint > Transport Sector Development Project - Additional Financing

    Management Response: Management Response

    ...vice Provider, WSS Services Ltd., was contracted. WSS Services Ltd. provides HIV testing, counselling and treatment, as well as general health services for all workers and community members. It carries out HIV/AIDS education and sensitization campaigns through community outreach. Information, education and communication materials have been prepared and distributed. 41. However, WSS Services Ltd. has not been paid in a timely fashion or otherwise assisted by the Contractor over several mont...

    WB Inspection Panel - Uganda - 2015
  6. Complaint > Petroleum Development and Pipeline Project, Management of the Petroleum Economy Project, and Petroleum Sector Management Capacity Building Project

    Eligibility: 22-Eligibility Report (English)

    ...President of the World Bank himself and various Bank departments to draw their special attention to the problems described above (see examples of related correspondence and documentation). Furthermore, Deputy Ngarlejy YORONGAR, our constitutionally elected representative, took part in the following activities in 1999: ! Seminars organized by the World Bank in Paris, chaired by Mr. Jean-Louis Sarbib, Vice President of the World Bank for Africa, and by Mr. Patrice Dufour, the Represen...

    WB Inspection Panel - Chad - 2001
  7. Complaint > Wilmar Group-01/West Kalimantan

    Compliance Report: English

    ...Vice President initiated a compliance appraisal of IFC‘s fourth investment in Wilmar, the Delta-Wilmar CIS Expansion. CAO Compliance disclosed an appraisal report on March 11, 2009 that concluded that an audit was merited. As a result, the scope of the ongoing audit was expanded to include the fourth investment, but was limited to the issues transferred by CAO Ombudsman and originating from the July 2007 complaint to the CAO. 8 Audit Report ...

    IFC Compliance Advisor/Ombudsman - Indonesia
  8. Complaint > Transport Sector Development Project - Additional Financing

    Management Response: Management Report and Recommendation

    ...vice-gap analysis” (i.e., assessing gaps between existing standards for service provision to GBV victims of abuse and actual service availability and quality at district level);  Costing of a scalable approach to the provision of GBV response and prevention services; and  Identifying optimal institutional modalities for the delivery of such services. 84. As noted in the Inspection Panel’s Report, the Bank was engaged earlier this year in discussion...

    WB Inspection Panel - Uganda - 2015
  9. Complaint > Land Reform and Poverty Alleviation Project, 1st Request

    Management Response: 14-Management Response (English)

    ...vices. Beneficiaries tend to select technicians they feel will produce results for them and, if they are not satisfied, have the freedom to make changes. In contrast, public extension and other technical services typically neglect smallholders, and farmers have little choice about the agent assigned to serve them. 4.8 A number of evaluation studies of the Project have been conducted throughout 1998, among them detailed case studies on subprojects in Bahia and Ceara, ...

    WB Inspection Panel - Brazil - 1998
  10. Complaint > San Francisco-Mocoa Alternate Road Construction Project - Phase I

    Appraisal: Issuance of Assessment Report

    ...vices. 24 16. Public consultation. The Project led an information, participation, and consultation process 25 that included public participation at two separate stages: (a) the first consisted in preparing the terms of reference for the socioenvironmental technical studies; in other words, updating the EIS, BESMP, and REA. These consultations were conducted between October 2006 and February 2007 and included various NGOs, Corpoamazonia, territori...

    IDB Independent Consultation and Investigation Mechanism - Colombia - 2011
  11. Complaint > Integrated Coastal Zone Management and Clean-Up Project, First Request

    Compliance Report: 47-Investigation Report (English)

    ...Vice President and General Counsel. For the record, the Panel notes that reporting on this issue can not be construed as endorsement of the procedures surrounding the issuance of this Corrigendum or its content. 69 any explanation with respect to events surrounding the misrepresentation to the Board regarding this “error.” F. Panel Process 277. The Panel finally notes that ...

    WB Inspection Panel - Albania - 2007
  12. Complaint > Second Urban Environment Sanitation Project

    Eligibility: 49-Management Report and Recommendation (English)

    ...vice Act, passed in June 2003, provided legal and administrative support for decentralizing the provision of basic services, such as urban sanitation.1 However, existing revenue mechanisms, like property tax rates, add minimal 1 The central government provides subsidies to the Metropolitan/Municipal Assemblies (MAs) for solid waste collection, and assists the MAs in establishing better institutional arrangements for the management of the urban environment. In principle, the responsibility for ...

    WB Inspection Panel - Ghana - 2007
  13. Complaint > Tata Tea-01/CAO Vice President Request

    Monitoring: CAO Monitoring Report of IFC regarding Amalgamated Plantations Private Limited (APPL), India - January 2019

    ...Vice President, following complaints from international unions. The CAO compliance investigation acknowledged that IFC’s investment in APPL was a challenging one, but one with potential for significant development impact, given the poor and vulnerable status of the client’s workforce. At the same time, CAO’s investigation documented non-compliance in relation to IFC’s assessment and management of E&S risk associated with the investment. Given the vulnerable status of workers and the client’s res...

    IFC Compliance Advisor/Ombudsman - India - 2019
  14. Complaint > Governance Promotion Adjustment Loan

    Management Response: 25-Management Response (English)

    ...vice Commission; reform of the Rural Development Program; reduction of fraud, waste and corruption; civil service reform; and improvement in the quality and efficiency of service delivery in a number of sectors – health and education, financial services, and forestry sector management. 13. Financial support for implementation of the Borrower’s reform program was comprised primarily of the US$90 million GPAL, provided by the Bank, and an IMF standby agreement of SDR 85.5 million (approximatel...

    WB Inspection Panel - Papua New Guinea - 2001
  15. Complaint > Southern Transport Development Project (STDP)

    Compliance Report: CRP Final Report [PDF] (Management Response and Requester Response to CRP Draft Report are attached)

    ...President on 18 January 2005 the CRP's view that the satisfactory conduct of its compliance review necessitated the termination of SARD’s so-called "compliance review" initiated in April 2004 which unfortunately entails both contacts with Requesters on compliance issues and a potentially publicly released report at the same time when the CRP is handling the matter. The ADB President informed CRP to approach Vice-President (Operations 1) representing Management in carrying out its compliance revi...

    ADB Special Project Facilitator and Compliance Review Panel - Sri Lanka
  16. Complaint > Wilmar Group-03/Jambi

    Compliance Report: English

    ...President, the CAO Vice President or senior management of IFC/MIGA. CAO compliance investigations focus on IFC/MIGA, and how IFC/MIGA assured itself of project environmental and social (E&S) performance. The purpose of a CAO compliance investigation is to ensure compliance with policies, standards, guidelines, procedures, and conditions for IFC/MIGA involvement, and thereby improve E&S performance. In the context of a CAO compliance investigation, at issue is whether:  The actual E&S out...

    IFC Compliance Advisor/Ombudsman - Indonesia
  17. Complaint > Agrokasa-01/Ica

    Compliance Report: CAO Audit of IFC Investments in Agribusiness in the Ica Valley, Peru, February 22, 2011

    ...Vice President IEG Independent Evaluation Group (World Bank Group) IFC International Finance Corporation (World Bank Group) IRM Investment Review Meeting MIGA Multilateral Investment Guarantee Agency (World Bank Group) NGOs nongovernmental organizations PS Performance Standards PDS Project Data Sheet PDS-ER Project Data Sheet Early Review SEA Social and Environmental Assessment SPI ...

    IFC Compliance Advisor/Ombudsman - Peru
  18. Complaint > Dariali HPP

    Eligibility: Eligibility Assessment Report

    ...President of Georgia, Mikheil Saakashvili, calling for suspension of large and other hydro-power development projects, including Dariali HPP, that pose a serious threat to the environment and livelihoods; December 21, 2011; See In Georgian: http://www.greenalt.org/webmill/data/file/Letter_to_president_HPP_geo.pdf In English: http://www.greenalt.org/webmill/data/file/Letter_to_president_HPPs_ENG.pdf 5. Green Alternative issued and disseminated the fact sheet “How Tergi River is Be...

    EBRD Project Complaint Mechanism - Georgia
  19. Complaint > Land Management and Administration Project

    Eligibility: 60-Management Report and Recommendation (English)

    ...Vice President SDR Special Drawing Right SLC Social Land Concession TOR Terms of Reference TWG-L Technical Working Group on Land UN United Nations UNCHS United Nations Human Settlements Programme/Centre for Human Settlements (UN HABITAT) UNDP United Nations Development Programme US$ United States Dollars ii EXECUTIVE SUMMARY Land Sector: Challenges and Opportunities for Cambodia’s Developm...

    WB Inspection Panel - Cambodia - 2009
  20. Complaint > Vishnugad Pipalkoti Hydro Electric Project

    Management Response: Management Response (English)

    ...Vice President, South Asia Department, World Bank on the violation of Operational Policies in grant of loan to THDC India for Vishnugad-Pipalkoti Hydro Electric Project,” which is signed by one of the Requesters and several other individuals; and (ii) Nine annexes to the letter: (1) Impact of Dams on Quality of Waters of River Ganga as Assessed by Pilgrims at Devprayag, Rishikes...

    WB Inspection Panel - India - 2012