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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Mumbai Urban Transport Project

    Management Action Plan: 32-Fifth Management Progress Report

    ...vices in resettlement sites; substantial progress in repair of works in buildings reporting problems; and some 100 cooperative societies meeting key indicators for program exit. 44. The mainstreaming of the resettlement sites into the urban services network remains a challenge even as MCGM provides the basic services. MMRDA is pursuing the matter with the GoM and MCGM regarding long-term sustainability of basic services provision to the resettlement sites. The Bank has discussed the issue wi...

    WB Inspection Panel - India - 2004
  2. Complaint > DRC High Priority Roads Reopening and Maintenance (2nd Additional Financing)

    Eligibility: Inspection Panel Report and Recommendation(English)

    ...vices to the Contractor; (ii) child labor; and (iii) harm to Indigenous Peoples communities, including alleged desecration of graves. 9. Both during and after the first mission, the Requester demanded, orally and in writing, to be given employment under the Project and/or payment for his “investigative services” in connection with the complaint. Bank Management has not agreed to these demands. III. PROJECT BACKGROUND 10. The Project. The High-Priority Roads ...

    WB Inspection Panel - Democratic Republic of Congo - 2017
  3. Complaint > CBG-01/Sangaredi

    Filing: CAO Complaint - Guinea / CBG-01 - English

    ...Vice President and CAO Office of the Compliance Advisor Ombudsman, International Finance Corporation 2121 Pennsylvania Avenue NW Washington, DC 20433 USA E-mail: CAO@worldbankgroup.org February 20, 2019 Re : Complaint concerning IFC loan to the “Compagnie des Bauxites de Guinée” (CBG) Dear Vice President Gratacós, Centre de Commerce International pour le Developpement (CECIDE), Association pour le ...

    IFC Compliance Advisor/Ombudsman - Guinea
  4. Complaint > Cartagena Water Supply, Sewerage and Environmental Management Project

    Compliance Report: 31-Investigation Report (English)

    ...vice president of Huachiew Chalermprakiat University; then joined the Thailand Environment Institute (TEI) as vice president. In 1998, Mr. Onchan was appointed president of TEI. He helped establish and was appointed president of the Mekong Environment and Resource Institute (MERI) in 2000. He has served as advisor to the Prime Minister and to the Minister of Science, Technology and Environment, as 190 member of the National Environmental Board, chair...

    WB Inspection Panel - Colombia - 2004
  5. Complaint > Land Management and Administration Project

    Management Response: 60-Management Response (English)

    ...Vice President SDR Special Drawing Rights SLC Social Land Concession Sr. ML Senior Minister of Land TF Trust fund TOR Terms of Reference TWG Technical Working Group TWG-L Technical Working Group on Land UN United Nations UNCHS United Nations Human Settlements Programme/Centre for Human Settlements (UN HABITAT) US United States v Cambodia EXECUTIVE SUMMARY In 2002, the World Bank approved the Cambodia Lan...

    WB Inspection Panel - Cambodia - 2009
  6. Complaint > Yacyreta Hydroelectric Project

    Eligibility: Additional Review (English)

    ...vices already present were removed from those areas by the authorities and not replaced; or (b) whether it was reasonable to expect, in the absence of the Yacyretá project, that additional services now missing in the areas would have in fact been provided by the authorities. As for point (a), we are not aware of any elimination of previously existing services. As for point (b), our understanding is that at least a portion of the areas in question would probably have remained marginalized since t...

    WB Inspection Panel - Argentina, Paraguay - 1996
  7. Complaint > Private Sector Development and Competitiveness Project, First Request

    Eligibility: 54-Second Eligibility Report (English)

    ...vice). 75 64. Concerning the proposed strategy to tackle public enterprise reforms actions, Management stated that in October 2009, COPIREP hired a consultant (Core Advice) to help the Government think through the social costs of public enterprise reform. 76 On December 19, 2009, this consultant met with the Government’s Economic and Reconstruction Commission (ECOREC) on the social dimension of public enterprises reform and highlighted the urgency to tackle this i...

    WB Inspection Panel - Democratic Republic of Congo - 2009
  8. Complaint > Western Poverty Reduction Project

    Filing: 16-Request for Inspection (English)

    ...Vice President Jean-Michel Severino, project staff, ICT, the US Tibet Committee, Students for a Free Tibet, three Tibetans from the Amdo region (Qinghai) now living in exile, the Center for International Environmental Law and the Bank Information Center, Mr. Severino stated that he stands behind the technical merits of the project, and that he had recommended the project for approval by the Board. ICT, on the other hand, believes that the technical analysis for this project to be in clear violat...

    WB Inspection Panel - China - 1999
  9. Complaint > Mundra Ultra Mega Power Project

    Monitoring: CRP 2nd Annual Monitoring Report in English and in Gujarati

    ...vices (i.e., drinking water, health, and education services) continue to be provided to the fisherfolk at Tragadi bander at adequate levels and that the road surface continues to be adequately maintained. The CRP visited the bander and talked to a number of families. The CRP also met with the NGO which is charged by CGPL with the implementation of the social services program. The CRP found the social services adequate to compensate for the incremental travel 19 Footnote 10, paras. 67 and 68. 1...

    ADB Special Project Facilitator and Compliance Review Panel - India - 2017
  10. Complaint > Mundra Ultra Mega Power Project

    Monitoring: CRP 3nd Annual Monitoring Report in English and in Gujarati

    ...vices, especially water and health services, were provided to Tragadi bander people by CGPL on a regular basis during the 9 months that these fisherfolk are fishing and residing at the bander. As these services compensated the costs of longer travel time, the CRP found this action item in full compliance in its first and second annual monitoring reports, “assuming that services (i.e. drinking water, health and education services) are continued to be provided at adequate levels to the Tragadi ban...

    ADB Special Project Facilitator and Compliance Review Panel - India - 2018
  11. Complaint > Phase 1B of Lesotho Highlands Water Project, 1st Request

    Eligibility: 12-Eligibility Report (English)

    ...President of receipt of the Request (meaning “Registration” under the Panel’s Operating Procedures).2 THE LOAN The Bank’s Executive Directors approved a loan of USD45 million equivalent for Phase 1B on June 4, 1994.3 The borrower of record is the Lesotho Highlands Development Authority (LHDA) but the loan will be serviced directly by the Trans Caledon Tunnel Authority (TCTA) on behalf of South Africa. The Bank is accepting guarantees of performance and repayme...

    WB Inspection Panel - Lesotho - 1998
  12. Complaint > Coal Sector Mitigation Project and Coal Sector Rehabitation Project

    Eligibility: 23-Eligibility Report (English)

    ...vices in resettlement sites – education and health: “lack of capability of securing other services (e.g. education)” (p. 3 of Request). 59. At Pindra, a school building with five class rooms has been constructed, but there has been considerable delay in getting the Bihar (now Jharkand) state government to allocate teachers. CIL has the position that while they should furnish the buildings for services such as schools and clinics in the resettlement sites, it is the responsibility of ...

    WB Inspection Panel - India - 2001
  13. Complaint > Institutional Reform Development Policy Financing

    Management Response: 57-Management Response Annexes 2 to 8

    ...vice --,--,Central Organization for Control a n d Audit --,--,COCA --,--,COCA --,--,GTZ project at COCA --,--,Planning Sector --,--,M i n i s t r y of Finance - Planning and Statistics Sector --,--,Planning and Statistics - M i n i s t r y o f Finance __ , -- , External Relations, M i n i s t r y o f Finance _-, -- , Civil Service Modernization Project, M i n i s t r y of Civil Service _-, _-, Supreme Tendering Committee --, -- ,President's O f f i c e --,T a x Authority --,--,National W o m a n...

    WB Inspection Panel - Yemen - 2009
  14. Complaint > Coal Sector Mitigation Project and Coal Sector Rehabitation Project

    Compliance Report: 23-Investigation Report (English)

    ...President of the Pan-African Union for Science and Technology, and International Vice Chairman of the International Institute for Sustainable Development (IISD). He is an international development advisor on environment, energy, mining, housing, biotechnology and agriculture. He was Senior Advisor to the President and Director for Central Projects Department of the African Development Bank. He was formerly the Vice-Chairman of the Scientific and Technical Advisory Panel (STAP) of the Global Envi...

    WB Inspection Panel - India - 2001
  15. Complaint > Forest Concession Management and Control Pilot Project

    Eligibility: 36-Management Report and Recommendation (English)

    ...President’s Memorandum on Adaptable Lending, 1997 and subsequent directives on Learning and Innovation Loans (LILs). 1 OP 4.36 (Forestry) issued in September 1993 applies to this Project because the Credit financing the FCMCPP was approved in June 2000 while the current Bank Policy OP/BP 4.36 (Forests) was issued in November 2002. vi I. INTRODUCTION 1. On February 4, 2005, the Inspec...

    WB Inspection Panel - Cambodia - 2005
  16. Complaint > Petroleum Development and Pipeline Project, Management of the Petroleum Economy Project, and Petroleum Sector Management Capacity Building Project

    Management Response: 22-Management Response (English)

    ...President, Vice-Presidents and Directors concerning this Project. A list of correspondence between Mr. Yorongar and the Bank is provided in Annex H. Senior Bank Management has also met him in person, and listened and responded to his concerns on several occasions. Many of the claims raised in the Request were raised in the context of Mr. Yorongar’s previous correspondence. One occasion where a question of adequate compensation arose is cited and documented by the Requestors in the Request. In th...

    WB Inspection Panel - Chad - 2001
  17. Complaint > Real LRIF-01/Coban

    Compliance Report: English

    ...vices as “the benefits that people, including businesses, derive from ecosystems. Ecosystem services are organized into four types: (i) provisioning services, which are the products people obtain from ecosystems [e.g. Freshwater]; (ii) regulating services, which are the benefits people obtain from the regulation of ecosystem processes; (iii) cultural services, which are the nonmaterial benefits people obtain from ecosystems; and (iv) supporting services, which are the natural processes that main...

    IFC Compliance Advisor/Ombudsman - Guatemala - 2017
  18. Complaint > Enso Albania-01/Lengarica

    Compliance Report: English

    ...President, the CAO Vice President, or senior management of IFC/MIGA. CAO compliance investigations focus on IFC/MIGA and how IFC/MIGA assured itself/themselves of a project’s E&S performance. The purpose of a CAO compliance investigation is to ensure compliance with policies, standards, guidelines, procedures, and conditions for IFC/MIGA involvement, and thereby improve the institution’s environmental and social (E&S) performance. In the context of a CAO compliance investigation, at issue is whe...

    IFC Compliance Advisor/Ombudsman - Albania - 2018
  19. Complaint > Bidco-04/Thika

    Compliance Report: CAO Compliance Investigation Report - Bidco 01 & 04 - October 2018 - English PDF

    ...vice for employees who had not initially been employed as casual workers. The court awarded the workers one month’s salary in lieu of notice of termination of service and one month’s salary in lieu of leave for each complete year of service from 2009 to 2013 for those in service during this period.44 40 Kenya Employment Act §2. 41 Kenya Employment Act §37(3). 42 See Republic of Kenya in the Industrial Court of Kenya at Nairobi, Cause No. 690 of 2013, George Ochieng Amolo vs. Bidco Oil Refineries...

    IFC Compliance Advisor/Ombudsman - Kenya - 2018
  20. Complaint > Santa Fe Infrastructure Project and Provincial Road Infrastructure Project, 1st Request

    Management Response: 42-Management Response (English)

    ...vices. By conserving the cur- The shops and services mentioned by the Requesters—filling rent shops and services established in the station, truck wash, oil change, tire repair, snack bar, diner—are locality (filling station, truck wash, oil change, located to the south of the latest road alignment design presented tire repair, snack bar, dinner) their owners will by the Province. Accordingly, the shops and services will not be not damaged and future claims for...

    WB Inspection Panel - Argentina - 2006