Complaint > None

Policy Document: Complaints Mechanism Principles, Terms of Reference, and Rules of Procedure (CMPTR)

...President. European Investment Bank EIB Complaints Mechanism 31 October 2012 page 8 / 24 2.4 The Head of the EIB-CM is the Principal of the EIB Complaints Mechanism and responsible for the development, implementation and monitoring of the Complaints Mechanism. 2.5 The EIB-CM shall be heard on all issues related to its remit and can disclose its findings in accordance with the rules and standards applying to the EIB Group. 3. Authority 3.1 In carrying out its responsibilities, the EIB-CM ...

Complaint > None

Policy Document: Complaints Mechanism Operating Procedures (CMOP)

...requests and CM own initiative An assessment, investigation or mediation process, as described in Ch. 5 and 6, may be initiated: By a specific request by the President or the Management Committee; By the Inspector General, either on his own initiative, or on the basis of a reasoned proposal from the head of EIB-CM. 8. Complaints Mechanism - reporting and communication 8.1. Web based information Taking into account the confidentiality requirements of complainants, as well as thir...