Complaint > Ficohsa-01/ CAO Vice President Request

Compliance Report: English

...President. The President has no editorial input as to the content of the compliance Investigation Report, but may take the opportunity to discuss the investigation findings with CAO. Once the President is satisfied with the response by IFC/MIGA senior management, the President will provide clearance for the Investigation Report and the response. The President retains discretion over clearance. After clearance, CAO will disclose the Investigation Report and the IFC/MIGA response to the Board. CAO...

Complaint > Wilmar Group-01/West Kalimantan

Appraisal: CAO Appraisal Report for Audit of IFC - Case of Wilmar Group, Indonesia, Complaint by Forest Peoples Programme, September 2008

...request. It cannot go beyond the confines of the complaint or request to address other issues. In such cases, the complainant or requestor should consider a new complaint or request. The CAO compliance appraisal will consider how IFC/MIGA assured itself/themselves of compliance with national law, reflecting international legal commitments, along with other audit criteria. The CAO has no authority with respect to judicial processes. The CAO is not an appeals court or a legal enforcement mechanism...

Complaint > Pronaca Expansion-01/Santo Domingo de los Tsachilas

Appraisal: English

...request. It cannot go beyond the confines of the complaint or request to address other issues. In such cases, the complainant or requestor should consider a new complaint or request. The CAO compliance appraisal will consider how IFC/MIGA assured itself/themselves of compliance with national law, reflecting international legal commitments, along with other audit criteria. The CAO has no authority with respect to judicial processes. The CAO is not an appeals court or a legal enforcement mechanism...

Complaint > Ficohsa-01/ CAO Vice President Request

Appraisal: CAO Compliance Appraisal of IFC investments in Banco Ficohsa - December 4, 2013

...request of CAO Vice President, President of the World Bank Group or IFC/MIGA senior management. The focus of CAO Compliance is on IFC and MIGA, not their client. This applies to all IFC’s business activities including the real sector, financial markets, and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy prov...

Complaint > Alex Dev Ltd-02/Beni Suef

Appraisal: English

...President of the World Bank Group. The President has no editorial input as to the content of the compliance Investigation Report but may take the opportunity to discuss the investigation findings with CAO. Once the President is satisfied with the response by IFC senior management, the President will provide clearance for the Investigation Report and the response. The President retains discretion over clearance. After clearance, CAO will disclose the Investigation Report and the IFC response to t...

Complaint > PT Weda Bay Nickel-01/Weda Bay

Appraisal: CAO Appraisal for Audit of MIGA: Case of MIGAs Guarantee Linked to the Engineering and Feasibility Phase of Developing the PT Weda Bay Nickel Project, October 3, 2011

...request. It cannot go beyond the confines of the complaint or request to address other issues. In such cases, the complainant or requestor should consider a new complaint or request. The CAO compliance appraisal will consider how IFC/MIGA assured itself/themselves of compliance with national law, reflecting international legal commitments, along with other audit criteria. The CAO has no authority with respect to judicial processes. The CAO is not an appeals court or a legal enforcement mechanism...

Complaint > Bidco-04/Thika

Appraisal: CAO Compliance Appraisal Report - Kenya Bidco-04 - March 2018- English

...President, the President of the World Bank Group or IFC/MIGA senior management. Following a compliance investigation, CAO may determine that it is necessary to monitor actions taken by IFC or MIGA until such actions assure CAO that its compliance findings are being addressed.1 For more information about CAO, please visit www.cao-ombudsman.org. 1 CAO Operational Guidelines, 2013, para. 4.4.6. CAO Compliance Appraisal Report – IFC Investment in Bidco Bev. & Det.-04. ...

Complaint > Tata Tea-01/CAO Vice President Request

Appraisal: Compliance Appraisal for Audit of IFC regarding Amalgamated Plantations Private Limited (APPL), India: Case of Appraisal initiated by CAO Vice President, January 8, 2013

...President Summary This appraisal relates to labor related aspects of IFC‟s investment in Amalgamated Plantations Private Limited (APPL), a company which manages tea plantations in the Northeast of India. The scope of this compliance appraisal of IFC‟s investment in APPL was established by the CAO Vice President based on allegations submitted by the International Union of Food Workers (IUF) to IFC‟s Communication Portal for Performance Standard 2 (PS...

Complaint > Amaggi Expansion-01/IFC Executive Vice President Request

Compliance Report: English

...request from the EVP2 of the IFC, for the CAO to audit IFC’s environmental categorization3 of the Amaggi Expansion Project in Brazil (IFC Investment number 22561). Annex 1 is a copy of the EVP’s request. The CAO is the independent recourse mechanism for the IFC and Multilateral Investment Guarantee Agency (MIGA), and reports directly to the President of the World Bank Group. In accordance with its Operational Guidelines4, the CAO screened the audit request against its appraisal criteria and acce...

Complaint > Lukoil Overseas-03/Berezovka

Appraisal: Appraisal Report: Case of Green Salvation/ Residents in the Village of Berezovka III, Karachaganak Project, Kazakhstan, October 16, 2009

...President has the discretion to request the compliance arm of CAO, CAO Compliance, to appraise the concerns raised in the complaint for a compliance audit of IFC or MIGA. Alternatively, a compliance audit can be initiated by request from the President of the World Bank Group or the senior management of IFC or MIGA. A CAO Compliance appraisal is a preliminary investigation to determine whether the CAO should proceed to a compliance audit of IFC or MIGA. Through CAO Compliance appraisals, the CAO ...

Complaint > TCBuen-01/Buenaventura

Eligibility: Ombudsman Assessment Report: Complaint regarding TCBuen S.A., Buenaventura - Colombia, August 2010

...President of each JAC meets with company representatives on a weekly basis at the Employment Committee where, together with the subcontractor for the construction of the port and a member of the JAL, decisions are made about how neighbors are employed in the project. Additionally, they maintain an open-door policy for all JAC and hold meetings with them whenever they are requested to. In two occasions, the General Manager has met with JAC members of La Inmaculada and Santa Fe...

Complaint > Ingenio Montelimar-01/Montelimar Environs

Eligibility: CAO Assessment Report - Montelimar-01 - February 2016 - English

...requested the intervention of both CAO’s Dispute Resolution and Compliance functions. AMBeD is represented by its Board, and the organization has requested that all the other members’ names be kept confidential at this time for the purpose of this complaint. 3. ASSESSMENT PROCESS 3.1 Methodology The purpose of a CAO assessment is to clarify the issues and concerns raised by the complainants, to gather information on how the company and other stakeholders see the situation, and to determin...

Complaint > Egyptian Indian Polyester Company Sokhna-01/Hyderabad

Closing Report: CAO Assessment and Dispute Resolution Conclusion Report - June 2017

...requested CAO to assist them in obtaining details from the complainant, of outstanding amounts. Upon receipt of the information, the company with the consent of the complainants requested to have direct discussions to resolve the issue. –6– Attempts by the EIPET to pay the complainants, through the assistance of the company’s bankers CIB, were unsuccessful. The company then sought assistance from its majority shareholders, Dhunseri Petrochem Lt...

Complaint > Empresa Electrica Pangue S.A.-02/Upper Bio-Bio Watershed

Eligibility: English

...President, became one of the drivers for the creation of some form of recourse and accountability mechanism at IFC. This resulted in 1999 with the decision of the President to create the Office of the CAO. The first case that the CAO assessed was a complaint from one individual against IFC in relation to Pangue. This was resolved through negotiation and mediation after more than one year. 1 These were noted in the Hair Report as the Procedure for Environmental Review of IFC Projects (March 199...

Complaint > Eco Oro-01/Bucaramanga

Compliance Review: Terms of Reference for Compliance Investigation of IFC investment in Eco Oro Minerals

...President. The President has no editorial input as to the content of the compliance Investigation Report, but may take the opportunity to discuss the investigation findings with CAO. Once the President is satisfied with the response by IFC/MIGA senior management, the President will provide clearance for the Investigation Report and the response. The President retains discretion over clearance. After clearance, CAO will disclose the Investigation Report and the IFC/MIGA response to the Board. CAO...

Complaint > Alex Dev-01/Wadi al-Qamar

Compliance Review: English

...President of the World Bank Group. The President has no editorial input as to the content of the compliance Investigation Report, but may take the opportunity to discuss the investigation findings with CAO. Once the President is satisfied with the response by IFC senior management, the President will provide clearance for the Investigation Report and the response. The President retains discretion over clearance. After clearance, CAO will disclose the Investigation Report and the IFC response TOR...

Complaint > CIFI-01/Hidro Santa Cruz

Eligibility: CAO Assessment Report CIFI - May 18_2016 - English

...President of the World Bank Group. Its mandate is to assist in addressing complaints by people affected by IFC and MIGA projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of projects in which IFC and MIGA play a role. For more information about CAO, please visit www.cao-ombudsman.org 2 TABLE OF CONTENTS LIST OF ACRONYMS ...................

Complaint > Ingenio Montelimar-01/Montelimar Environs

Agreement: Signed Agreement with annexes- Montelimar 01 - English

...request the meeting. 6.3 Extraordinary meetings are to be held whenever necessary at the request of either one of the parties, indicating the matter to be addressed. 6.4 Requests for an ordinary or extraordinary meeting are to be made by e-mail, in writing or by phone call to Human Resources or CSR. 7. RECEIPT AND PROCESSING OF COMPLAINTS 7.1 AMBED can submit claims by former workers, active workers and members of the communities. 7.2 Although the CM accepts verbal or written ...

Complaint > Lafarge Surma Cement -01

Eligibility: CAO Assessment Report Regarding local stakeholders concerns in relation to IFC’s project with Lafarge Surma Cement (#8035) in India, May 2014

...requested an opportunity to dialogue with LSC/LUMPL and enter into a dispute resolution process, LSC/LUMPL determined that it was not prepared to do so given that it is confident that it has followed all legal and customary requirements of the land acquisition process. The dispute resolution process is voluntary and as such CAO cannot insist on dispute resolution, even where the complainants are requesting same. The complaint will be dealt with through the CAO Compliance process. ...

Complaint > Agrokasa-01/Ica

Eligibility: Assessment Report - Complaints Regarding the Sociedad Agricola Drokasa S.A., Project #26821 ('Agrokasa'), Ica Valley, Peru, December 2009

...President and CEO, and Agrokasa General Manager  Director of ANA (National Water Authority) 21 July, 2009  Mayor of Santiago and Municipal Manager of Santiago  Chief of ALA (Local Water Authority)  President of Farmers Association 22 July, 2009  Agrokasa‟s Manager in Ica  Tour of Agrokasa operations  Nine signatories to the complaints 23 July, 2009  Tour of two properties owned by signatories to the complaints  Tour of ol...