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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Bridge International Academies-01/Kenya

    Filing: Letter of complaint - Bridge International Academies-01/Kenya - April 2018

    ...climate of fear around its operations, which affects parents, teachers, staff and citizens. BIA has in several instances used the courts to sue over defamation. However, these attempts to obtain gag orders have all failed as BIA has lost these cases so far. Because of these actions, the complainants believe that BIA is using the Kenyan courts to bully and silence critics and competitors. This situation affects not only the involved individuals and organizations, but also creates a climate of...

    IFC Compliance Advisor/Ombudsman - Kenya - 2018
  2. Complaint > Tata Ultra Mega-01/Mundra and Anjar

    Appraisal: English

    ...Climate Change (March 2010), available at: http://siteresources.worldbank.org/EXTENERGY2/Resources/CGN_20100331.pdf 16 Exhibit 5.5(c)(B) to the Loan Agreement 17 See Annual E&S Performance Report (2009/10) p.6. available at http://www.adb.org/projects/41946- 014/documents (Accessed 18 July 2012). A similar comment is made in the 2008/9 Annual E&S Performance Report. Appraisal Report CAO Ref Code: C-I-R6-Y12-F160 ...

    IFC Compliance Advisor/Ombudsman - India - 2012
  3. Complaint > Anvil Mining Congo, SARL-01/World Bank President Request

    Compliance Review: English

    ...changes in MIGA’s due diligence processes The underwriting and risk management processes for the Dikulushi project spanned a considerable period during which there were important changes within MIGA and, toward the end of which, new World Bank Group commitments were emerging. A Preliminary Application had been submitted to MIGA in early 1996, but it was not until March 2003 that the underwriting process commenced. 28 Anvil Mining’s Definitive Application was submitted in September that yea...

    IFC Compliance Advisor/Ombudsman - Democratic Republic of Congo
  4. Complaint > Yanacocha-02/Cajamarca

    Eligibility: Independent Investigation into the Mercury Spill of June 2, 2000 in the Vicinity of San Juan, Choropampa and Magdalena, Peru - June 2000

    ...changed for much larger containers holding almost 200 kg. There in use at the time of the spill. The rationale for changing flask type was not clear to the Independent Commission. The Independent Commission received conflicting accounts of who ordered the change in flasks. It appears that the change took place without a technical and engineering assessment of the newly specified flasks. Mercantil has indicated that it checks the mercury flasks for leaks every three months using a procedure...

    IFC Compliance Advisor/Ombudsman - Peru
  5. Complaint > Yanacocha-03/Cajamarca

    Eligibility: Independent Investigation into the Mercury Spill of June 2, 2000 in the Vicinity of San Juan, Choropampa and Magdalena, Peru - June 2000

    ...changed for much larger containers holding almost 200 kg. There in use at the time of the spill. The rationale for changing flask type was not clear to the Independent Commission. The Independent Commission received conflicting accounts of who ordered the change in flasks. It appears that the change took place without a technical and engineering assessment of the newly specified flasks. Mercantil has indicated that it checks the mercury flasks for leaks every three months using a procedure...

    IFC Compliance Advisor/Ombudsman - Peru
  6. Complaint > Lonmin-02/Marikana

    Filing: Complaint regarding Lonmin project

    ...climate change and has also committed to reduce energy consumption by 10% in 2007 compared with 2003 baseline levels. Certain areas of the project do have the potential to impact ambient conditions (eg: dust from tailings dams and smelter emissions). Appropriate strategies to minimize these and other impacts have been taken, for example measures to minimize dust from tailings dams (see below) whilst SOX emissions fro...

    IFC Compliance Advisor/Ombudsman - South Africa - 2015
  7. Complaint > Anvil Mining Congo, SARL-01/World Bank President Request

    Compliance Review: Environmental Impact Assessment, Dikulushi Copper Silver Project, April 2003

    ...Change 1992; * UN Fra ework Convention on Climate (signed 1997); * UN Co vention to Combat Desertification 1989); * UN Co vention on the Law of the Sea (signed on Ozone Layer Protection); * Montre I Protocol 1987 (UN Convention 1994; and * Interna ional Tropical Timber Agreement 1998. * ...

    IFC Compliance Advisor/Ombudsman - Democratic Republic of Congo
  8. Complaint > Agrokasa-01/Ica

    Eligibility: Assessment Report - Complaints Regarding the Sociedad Agricola Drokasa S.A., Project #26821('Agrokasa'), Ica Valley, Peru, December 2009

    ...climate change and its expected impacts. This assessment draws attention to the World Bank WRM project because a number of the issues it seeks to address are also raised in the CAO complaints. Both the WRM project and the 9 signatories to the CAO complaints have an expressed goal of strengthening the government‟s capacity to manage its water resources, and establishing a participatory mechanism for protecting the aquifer and preventin...

    IFC Compliance Advisor/Ombudsman - Peru - 2009
  9. Complaint > BTC Pipeline-13/Tsalka

    Eligibility: English

    ...climate conditions and soil characteristics were not adequately taken into consideration when locating the worker’s camp. The complainants contend that the actions of Spie Capag Petrofac (SPJV, the construction company) during camp construction in Tsalka have caused flooding of the complainants’ houses (see Complaint Issue I). Fundamentally, the complaint alleges that SPJV did not construct adequate rainwater catchments and collection systems at the Tsalka camp, and destroyed the old drain...

    IFC Compliance Advisor/Ombudsman - Georgia - 2005
  10. Complaint > Comsur V-01/Bosque Chiquitano

    Eligibility: Assessment Report, Regarding COMSUR/Don Mario Mine, November 2003

    ...change with the company on what policies it would need to comply with. While the mining department may have hoped that this would keep IFC out of the spotlight it betrayed the commitment that comes with IFC partnership. The question of implementation and supervision of Safeguard Policies where IFC maintains only an equity position has been raised by the CAO in the Safeguard Policy Review, in briefings to Senior Management of IFC in two previous cases before the Ombudsman. The issue has al...

    IFC Compliance Advisor/Ombudsman - Bolivia
  11. Complaint > Agrokasa-01/Ica

    Compliance Report: CAO Audit of IFC Investments in Agribusiness in the Ica Valley, Peru, February 22, 2011

    ...changed significantly during the IFC appraisal process. This change has a potential impact on the scope and nature of due diligence and on the understanding of what the investment includes for external interested parties. In the PDS-ER and PDS-ER Tier II, the description includes “‘hydraulic improvements” and provision of broader corporate financing. In the Investment Review Meeting notes, the description does not refer to the issues of water usage, although the substantive issues were rai...

    IFC Compliance Advisor/Ombudsman - Peru
  12. Complaint > Nicaragua Sugar Estates Limited-01/Leon and Chinandega

    Agreement: English

    ...changes in the cylinders, a change in urine density; we can find a change in the pH, within the important phases, and the leukocyturias, that don't have an established etiologic cause. That should get our attention and start us to investigate.” (Phys 5) When asked about standards for diagnosis and treatment of CKD, seven of the ten physicians said they do not have access to national or regional CKD protocols or guidelines. Two physicians sa...

    IFC Compliance Advisor/Ombudsman - Nicaragua
  13. Complaint > Tata Ultra Mega-02/Tragadi Village

    Appraisal: Tata Ultra Mega-02 Appraisal Report - September 2017 - English

    ...changes to the marine environment are adversely affecting traditional fishing practices and potential aquaculture projects. • Project-induced loss of structure / physical displacement: Complainants allege that the company destroyed houses built by fishermen of Tragadi village that were located on Tragadi bunder without adequate compensation. • Project-induced impacts to livelihoods / economic displacement: Complainants allege that project-induced...

    IFC Compliance Advisor/Ombudsman - India
  14. Complaint > Tata Ultra Mega-01/Mundra and Anjar

    Compliance Report: English

    ...change from rail to conveyor for coal transport, and other minor changes) June Complaint: submitted by MASS to the CAO November Stakeholder Engagement and Benefit Sharing Study (also referred to as Survey of Tragadi Village) Needs Assessment Survey of Modhva Village IFC supervision visit 7 2012 March CGPL Unit 10, commercial operation date April IFC supervision visit 8 May Additional complaint submitted by MASS July ...

    IFC Compliance Advisor/Ombudsman - India
  15. Complaint > Eleme Fertilizer II-02/Port Harcourt

    Compliance Review: CAO Appraisal Report

    ...changes to the collective bargaining agreement. In relation to occupational health and safety, an IFC client is required to provide a safe and healthy work environment. As necessary, this includes taking into account inherent risks in its sector and hazards relevant to its business activity and providing adequate personal protective equipment (PPE). Based on IFC’s supervision documentation, CAO notes that the third-party consultant reached a positive view on the company’s OHS systems and PP...

    IFC Compliance Advisor/Ombudsman - Nigeria - 2024
  16. Complaint > Daehan Wind Power Company 01/Tafila

    Management Response: Compliance Appraisal Report

    ...change and cannot be wholly managed or influenced by the Company, IFC requires the Company to continuously monitor land use activities in the Project area of influence and inform land users about the impacts involved due to proximity of the WTGs, as stated in the SEP. Should the land use on any land plot in the Project area of influence change such that it becomes a sensitive receptor per WBG EHS Guidelines, to include periodic residence by installing tents, IFC requires the involved partie...

    IFC Compliance Advisor/Ombudsman - Jordan - 2022
  17. Complaint > Yanacocha-02/Cajamarca

    Eligibility: Report of the Independent Evaluation of the Mesa de dialogo y consenso CAO-Cajamarca,May 2005

    ...change this perception and achieve a wider level participation, the Mesa needs to change certain aspects of the Mesa process. These changes include: • Offering key leaders of other institutions leadership positions within the Mesa. This could be done by conducting outreach and inviting them to help convene the Assemblies. Additional training in negotiation skills and consensus building for new representatives of the reconfigured Assembly; • Facilit...

    IFC Compliance Advisor/Ombudsman - Peru
  18. Complaint > Karot Hydro-03

    Filing: COMPLAINT AGAINST IFC’S PROJECT NO. 36008 – KAROT HYDRO (PAKISTAN)

    ...change of emails can be found as ANNEX 6.1 and the Charter of Demands as ANNEX 6.2). This position paper by Awami Labour Union described blatant violations of labour rights’ as a result of Karot’s lack of recognition of Awami Labour Union as the CBA, anti-union practices such as threats of contract termination and subjecting union leaders to fabricated judicial proceedings made by Karot management, and prohibiting union leadership from entering the premises. It also highlighted basic finan...

    IFC Compliance Advisor/Ombudsman - Pakistan - 2022
  19. Complaint > Alex Dev-01/Wadi al-Qamar

    Appraisal: English

    ...climate change. The complainants allege that the community living near APCC suffer severe respiratory health problems, such as asthma, due to dust and particulate emissions from the cement plant. IFC’s Guidance Note to PS3 states that existing facilities are expected to evaluate the feasibility of meeting PS3 requirements, and should seek to improve performance through actions included in the ESAP. 12 A revised ESAP agreed between IFC and the client (2012 ESAP) included additional control measur...

    IFC Compliance Advisor/Ombudsman - Egypt - 2016
  20. Complaint > AD Hydro Power Limited-01/Himachal Pradesh

    Eligibility: English

    ...changes to the ‘draft’ report will not be material to the Board’s decision. In the interests of effective due process, the CAO believes that it would have been more forthright to have presented a final report to the Board and public. This provides the clearest signal that IFC believes that all material concerns have been met. The CAO believes that the transparency of process of developing the scope and content of the ESIA could be improved, particularly with regard to IFC demon...

    IFC Compliance Advisor/Ombudsman - India