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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Yanacocha-02/Cajamarca

    Eligibility: Independent Investigation into the Mercury Spill of June 2, 2000 in the Vicinity of San Juan, Choropampa and Magdalena, Peru - June 2000

    ...changed for much larger containers holding almost 200 kg. There in use at the time of the spill. The rationale for changing flask type was not clear to the Independent Commission. The Independent Commission received conflicting accounts of who ordered the change in flasks. It appears that the change took place without a technical and engineering assessment of the newly specified flasks. Mercantil has indicated that it checks the mercury flasks for leaks every three months using a procedure that ...

    IFC Compliance Advisor/Ombudsman - Peru
  2. Complaint > Yanacocha-03/Cajamarca

    Eligibility: Independent Investigation into the Mercury Spill of June 2, 2000 in the Vicinity of San Juan, Choropampa and Magdalena, Peru - June 2000

    ...changed for much larger containers holding almost 200 kg. There in use at the time of the spill. The rationale for changing flask type was not clear to the Independent Commission. The Independent Commission received conflicting accounts of who ordered the change in flasks. It appears that the change took place without a technical and engineering assessment of the newly specified flasks. Mercantil has indicated that it checks the mercury flasks for leaks every three months using a procedure that ...

    IFC Compliance Advisor/Ombudsman - Peru
  3. Complaint > Anvil Mining Congo, SARL-01/World Bank President Request

    Compliance Review: Environmental Impact Assessment, Dikulushi Copper Silver Project, April 2003

    ...Change 1992; * UN Fra ework Convention on Climate (signed 1997); * UN Co vention to Combat Desertification 1989); * UN Co vention on the Law of the Sea (signed on Ozone Layer Protection); * Montre I Protocol 1987 (UN Convention 1994; and * Interna ional Tropical Timber Agreement 1998. * The R s...

    IFC Compliance Advisor/Ombudsman - Democratic Republic of Congo
  4. Complaint > Lonmin-02/Marikana

    Filing: Complaint regarding Lonmin project

    ...climate change and has also committed to reduce energy consumption by 10% in 2007 compared with 2003 baseline levels. Certain areas of the project do have the potential to impact ambient conditions (eg: dust from tailings dams and smelter emissions). Appropriate strategies to minimize these and other impacts have been taken, for example measures to minimize dust from tailings dams (see below) whilst SOX emissions fro...

    IFC Compliance Advisor/Ombudsman - South Africa - 2015
  5. Complaint > Comsur V-01/Bosque Chiquitano

    Eligibility: Assessment Report, Regarding COMSUR/Don Mario Mine, November 2003

    ...change with the company on what policies it would need to comply with. While the mining department may have hoped that this would keep IFC out of the spotlight it betrayed the commitment that comes with IFC partnership. The question of implementation and supervision of Safeguard Policies where IFC maintains only an equity position has been raised by the CAO in the Safeguard Policy Review, in briefings to Senior Management of IFC in two previous cases before the Ombudsman. The issue has also been...

    IFC Compliance Advisor/Ombudsman - Bolivia
  6. Complaint > BTC Pipeline-13/Tsalka

    Eligibility: English

    ...climate conditions and soil characteristics were not adequately taken into consideration when locating the worker’s camp. The complainants contend that the actions of Spie Capag Petrofac (SPJV, the construction company) during camp construction in Tsalka have caused flooding of the complainants’ houses (see Complaint Issue I). Fundamentally, the complaint alleges that SPJV did not construct adequate rainwater catchments and collection systems at the Tsalka camp, and destroyed the old drainage ch...

    IFC Compliance Advisor/Ombudsman - Georgia - 2005
  7. Complaint > Agrokasa-01/Ica

    Eligibility: Assessment Report - Complaints Regarding the Sociedad Agricola Drokasa S.A., Project #26821 ('Agrokasa'), Ica Valley, Peru, December 2009

    ...climate change and its expected impacts. This assessment draws attention to the World Bank WRM project because a number of the issues it seeks to address are also raised in the CAO complaints. Both the WRM project and the 9 signatories to the CAO complaints have an expressed goal of strengthening the government‟s capacity to manage its water resources, and establishing a participatory mechanism for protecting the aquifer and preventing and ma...

    IFC Compliance Advisor/Ombudsman - Peru - 2009
  8. Complaint > Tata Ultra Mega-02/Tragadi Village

    Appraisal: Tata Ultra Mega-02 Appraisal Report - September 2017 - English

    ...changes to the marine environment are adversely affecting traditional fishing practices and potential aquaculture projects. • Project-induced loss of structure / physical displacement: Complainants allege that the company destroyed houses built by fishermen of Tragadi village that were located on Tragadi bunder without adequate compensation. • Project-induced impacts to livelihoods / economic displacement: Complainants allege that project-induced...

    IFC Compliance Advisor/Ombudsman - India
  9. Complaint > Agrokasa-01/Ica

    Compliance Report: CAO Audit of IFC Investments in Agribusiness in the Ica Valley, Peru, February 22, 2011

    ...changed significantly during the IFC appraisal process. This change has a potential impact on the scope and nature of due diligence and on the understanding of what the investment includes for external interested parties. In the PDS-ER and PDS-ER Tier II, the description includes “‘hydraulic improvements” and provision of broader corporate financing. In the Investment Review Meeting notes, the description does not refer to the issues of water usage, although the substantive issues were raised by...

    IFC Compliance Advisor/Ombudsman - Peru
  10. Complaint > Tata Ultra Mega-01/Mundra and Anjar

    Compliance Report: English

    ...change from rail to conveyor for coal transport, and other minor changes) June Complaint: submitted by MASS to the CAO November Stakeholder Engagement and Benefit Sharing Study (also referred to as Survey of Tragadi Village) Needs Assessment Survey of Modhva Village IFC supervision visit 7 2012 March CGPL Unit 10, commercial operation date April IFC supervision visit 8 May Additional complaint submitted by MASS July ...

    IFC Compliance Advisor/Ombudsman - India
  11. Complaint > Nicaragua Sugar Estates Limited-01/Leon and Chinandega

    Agreement: English

    ...changes in the cylinders, a change in urine density; we can find a change in the pH, within the important phases, and the leukocyturias, that don't have an established etiologic cause. That should get our attention and start us to investigate.” (Phys 5) When asked about standards for diagnosis and treatment of CKD, seven of the ten physicians said they do not have access to national or regional CKD protocols or guidelines. Two physicians sa...

    IFC Compliance Advisor/Ombudsman - Nicaragua
  12. Complaint > AD Hydro Power Limited-01/Himachal Pradesh

    Eligibility: English

    ...changes to the ‘draft’ report will not be material to the Board’s decision. In the interests of effective due process, the CAO believes that it would have been more forthright to have presented a final report to the Board and public. This provides the clearest signal that IFC believes that all material concerns have been met. The CAO believes that the transparency of process of developing the scope and content of the ESIA could be improved, particularly with regard to IFC demon...

    IFC Compliance Advisor/Ombudsman - India
  13. Complaint > Alex Dev-01/Wadi al-Qamar

    Appraisal: English

    ...climate change. The complainants allege that the community living near APCC suffer severe respiratory health problems, such as asthma, due to dust and particulate emissions from the cement plant. IFC’s Guidance Note to PS3 states that existing facilities are expected to evaluate the feasibility of meeting PS3 requirements, and should seek to improve performance through actions included in the ESAP. 12 A revised ESAP agreed between IFC and the client (2012 ESAP) included additional control measur...

    IFC Compliance Advisor/Ombudsman - Egypt - 2016
  14. Complaint > Yanacocha-02/Cajamarca

    Eligibility: Report of the Independent Evaluation of the Mesa de dialogo y consenso CAO-Cajamarca, May 2005

    ...change this perception and achieve a wider level participation, the Mesa needs to change certain aspects of the Mesa process. These changes include: • Offering key leaders of other institutions leadership positions within the Mesa. This could be done by conducting outreach and inviting them to help convene the Assemblies. Additional training in negotiation skills and consensus building for new representatives of the reconfigured Assembly; • Facilitating t...

    IFC Compliance Advisor/Ombudsman - Peru
  15. Complaint > Reventazon HPP-01

    Appraisal: English

    ...changes or the loss of natural buffer areas such as wetlands, mangroves, and upland forests that mitigate the effects of natural hazards such as flooding, landslides, and fire, may result in increased vulnerability and community safety-related risks and impacts” (para. 8). PS4 requires that such “adverse impacts should be avoided, and if these impacts are unavoidable, the client will implement mitigation measures in accordance with [the mitigation hierarchy]” (ibid). Performance Standard 1 furth...

    IFC Compliance Advisor/Ombudsman - Costa Rica - 2017
  16. Complaint > Reventazon HPP-02

    Appraisal: English

    ...changes or the loss of natural buffer areas such as wetlands, mangroves, and upland forests that mitigate the effects of natural hazards such as flooding, landslides, and fire, may result in increased vulnerability and community safety-related risks and impacts” (para. 8). PS4 requires that such “adverse impacts should be avoided, and if these impacts are unavoidable, the client will implement mitigation measures in accordance with [the mitigation hierarchy]” (ibid). Performance Standard 1 furth...

    IFC Compliance Advisor/Ombudsman - Costa Rica - 2017
  17. Complaint > Nedbank Tier II-01/Kintinian

    Filing: Letter of complaint to CAO with annexes - Nedbank-01 - April 2017

    ...change Commi ssion (Annex 1). If the IFC policy were properly followed, we would expect to find in that agreement a requirement on AngloGold Ashanti to apply the Performance Standards to its mining operations in Guinea, since the high level of risks of industrial mining operations to people and the environment are well known. There is no such term in the agreement, save an undertaking by AngloGold Ashanti that it is in compliance with all applicable environmental laws and permits as neces...

    IFC Compliance Advisor/Ombudsman - Guinea - 2017
  18. Complaint > Nicaragua Sugar Estates Limited-01/Leon and Chinandega

    Agreement: Full Report

    ...climated to the hot conditions. Non-acclimated individuals can only produce 1 L of sweat per hour (which only dispels 580 kcal of heat per hour) whereas acclimated individuals can produce 2-3 L of sweat per hour and can dissipate as much as 1740 kcal of heat per hour through evaporation. Acclimatization to hot environments usually occurs over 7-10 days and enables individuals to reduce the threshold at which sweating begins, increase sweat production, and increase the capacit...

    IFC Compliance Advisor/Ombudsman - Nicaragua
  19. Complaint > Enso Albania-01/Lengarica

    Compliance Report: English

    ...climate change mitigation. At the time of IFC’s investment, the client had two hydropower projects under development in Albania, Lengarica and Mati. Additional projects were envisaged, but none had been reported as being developed at the time of writing this report. IFC’s expected additionality included: (a) mitigating long-term regulatory risks given the limited track record of the power sector in Albania; (b) offering its stamp of approval in support of the client’s investment plan to attract ...

    IFC Compliance Advisor/Ombudsman - Albania - 2018
  20. Complaint > Salala Rubber Corporation-01/Margibi and Bong

    Filing: CAO Complaint - Liberia - Salala Rubber Corporation 01

    ...climate change.442 During the lifecycle of SRC’s project, SRC is required to: . . . consider ambient conditions and apply pollution prevention and control technologies and practices that are best suited, or where avoidance is not feasible, minimize or reduce adverse impacts on human health and the environment while remaining technically and financially feasible. . . [.]443 176. “Polluti...

    IFC Compliance Advisor/Ombudsman - Liberia - 2019