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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Lonmin-02/Marikana

    Filing: Complaint regarding Lonmin project

    ...children; four are my biological children, one is an adopted child and one is a nephew. The children go to Rakgatla High School and [REDACTED] crèche. 3. We have electricity in the yard but it often cuts. When the electricity cuts the children do not go to school because they cannot bath in cold water. 4. We live close to a smelter, the smoke fills the air with smog and affects our breathing. I worry about how I will travel if it rains because the dirt roads flood and make it diff...

    IFC Compliance Advisor/Ombudsman - South Africa - 2015
  2. Complaint > GEORGIA - Jvari-Khorga Interconnection

    Compliance Report: Compliance Review Report

    ...labor’ risks arising in the construction industry: • Failure to monitor contractors’ and subcontractors’ compliance with and enforcement of labor laws; • Low awareness of labor laws among contractors and subcontractors as minimum working conditions are typically absent from the subcontracting process; • Use of migrant/temporary labor subject to working conditions below minimum standards established by law; and ...

    EBRD Project Complaint Mechanism - Georgia
  3. Complaint > Wilmar Group-01/West Kalimantan

    Filing: Procedural irregularities and standards violations in IFC support for Wilmar Trading, July 18, 2007

    ...Child Labour (March 1998); and Policy on Disclosure of Information (September 1988).12 The same logic that led Project 24644 to be classed as Category B, because there would be wider effects along the supply chain, should have led to Projects 20348 and 25532 being classed as at least Category B if not Category A projects. Indeed IFC staff explicitly noted that there would be supply chain effects from the latter investment guarantee (Project 25532) noting that the investment ‘will facilitat...

    IFC Compliance Advisor/Ombudsman - Indonesia
  4. Complaint > Mumbai Urban Transport Project

    Management Action Plan: 32-Sixth Management Progress Report

    ...Child care centers, 39 schools, education facilities run by Sarva Shiksha Abhiyan (universal literacy campaign), and private schools in and around the R&R sites benefit over 9,500 school age children. The Municipal Corporation of Greater Mumbai (MCGM) runs a health center at Anik in rooms provided by MMRDA; a maternity care cum health center is under construction at Mankhurd; and a community hall at Majaj has been constructed. Internal street lights have been provided with the agreement that the...

    WB Inspection Panel - India - 2004
  5. Complaint > None

    Policy Document: Terms of Reference

    ...labor and the worst forms of child labor; (4) a minimum age for the employment of children; and (5) acceptable conditions of work with respect to minimum wages, hours of work, and occupational health and safety. Labor Rights: Rights of Workers, which includes Internationally Recognized Worker Rights, and protection from discrimination with respect to employment and occupation on the basis of personal characteristics that are unrelated to inherent job requirements such as: race; color; socia...

    - - 2024
  6. Complaint > Coal Sector Mitigation Project and Coal Sector Rehabitation Project

    Compliance Report: 23-Annexes to Investigation Report (English)

    ...labor gangs. These supervisors are paid a daily wage of Rs 50 by the truck owners. Under this system, trucks to be loaded are allocated on rotation to both PAP and non-PAP labor gangs. 10% of all trucks are reserved for PAPs, and the PAP labor gangs participate in the allocation of the balance on equal terms with non-PAP labor gangs. A labor gang earns Rs 1,400 per truck (about Rs 90 per laborer). Normally a labor gang will get to load only one truck in a day. This is a year round activity,...

    WB Inspection Panel - India - 2001
  7. Complaint > DRC High Priority Roads Reopening and Maintenance (2nd Additional Financing)

    Management Action Plan: First Management Progress Report

    ...Labor inspection authorities have undertaken assessments of the RN2 Contractor’s facilities to evaluate compliance with applicable labor regulations, including compliance with occupational health and safety regulations and actions to prevent sexual harassment. Reports from the labor authorities were received by the Bank on October 23, 2018 and confirmed that the RN2 Contractor is compliant with applicable national labor regulations. This includes verification that all workers have work contracts...

    WB Inspection Panel - Democratic Republic of Congo - 2017
  8. Complaint > DRC High Priority Roads Reopening and Maintenance (2nd Additional Financing)

    Eligibility: Management Report and Recommendation(English)

    ...child labor workers on RN2 have work contracts. A copy of their ID has been archived. in the Project. Contracts were amended twice to harmonize them with national labor laws. Contracts were cleared by the relevant labor authorities. Management acknowledged issues While this is not covered under Bank policies, some workers were underpaid as related to workers’ health a result of an unfavorable exchange rate. Specifically, 499 work...

    WB Inspection Panel - Democratic Republic of Congo - 2017
  9. Complaint > Coal Sector Mitigation Project and Coal Sector Rehabitation Project

    Eligibility: 23-Management Report and Recommendation (English)

    ...labor crews participate in the allocation of the balance on equal terms with non-PAP labor crews. A labor crew earns Rs 1,400 per truck (about Rs 90 per laborer). This is a year round activity though the number of trucks to be loaded varies. PAPs have ...

    WB Inspection Panel - India - 2001
  10. Complaint > Mumbai Urban Transport Project

    Management Action Plan: 32-Fifth Management Progress Report

    ...children. Some 9,499 children receive education at 39 formal schools located in and 7 around MUTP resettlement sites and child care centers established within the resettlement buildings. MMRDA has set up a community center at the Majas site which will double as a primary health care center and has provided flour mills at different R&R sites. MMRDA has transferred the required number of rooms at Anik resettlement site to the MCGM, where it has starte...

    WB Inspection Panel - India - 2004
  11. Complaint > Jute Sector Adjustment Credit Project

    Filing: Request for Inspection

    ...child care, food security, revenue tmnsfer, short-term credit, labor mchange and other basic sources of socio-economic support are dissolved Destruction of the social support system would inevitably bring disaster in the lives of the people. Agriculture, household based craR activities are being run on the basis of the kinshq relation. Considering the notion of dependency of the people, through which their survival mechanism get impetus, we can easily draw conclusion that the destruction of...

    WB Inspection Panel - Bangladesh - 1996
  12. Complaint > Ecodevelopment Project

    Eligibility: 11-Eligibility Report (English)

    ...children of mainstream societies. That this is alien to the Adivasi child as it does not incorporate either the Adivasi value systems or language is brushed aside by the State. Till the 60s even these teaching institutions were located based on the needs of village societies. This meant that the Adivasi child had a narrow access to the education facilities made available. In these schools, the Adivasi child suffered racial discrimination and humiliation from children of the village societ...

    WB Inspection Panel - India - 1998
  13. Complaint > Fuzhou Environmental Improvement Project

    Dispute Resolution: Review and Assessment report (RAR) (English)

    ...labor, some work outside Fuzhou City and in other provinces, and one person has a permanent job with the local government. All of them have identification cards and residence registration books12 from their home towns. Two complainants seem to have residence certificates for Fuzhou City. The complainants explained that they have no houses anywhere else and nowhere to go since they have lived in the current location for the past 15 years. The land for the seven houses was acquired in two pl...

    ADB Special Project Facilitator and Compliance Review Panel - China - 2009
  14. Complaint > None

    Policy Document: 2013 Annual Report

    ...Labor In recent years, CAO has observed a steady increase in complaints raising labor-related grievances. This rise coincided with the adoption of IFC’s Performance Standard 2 on Labor and working conditions (PS2) in 2006, which introduced a more comprehensive set of labor commitments into IFC’s policy framework. Since almost every IFC client is an employer, PS2 is relevant across the entire IFC portfolio. With these new labor commitments, CAO’s casework is revealing a new set of chal...

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  15. Complaint > Paraguay/Argentina Reform Project for the Water and Telecommunication Sectors, SEGBA V Power Distribution Project (Yacyreta)

    Management Response: 26-Management Response (English)

    ...child care facilities, community centers, child/youth development, among others. While the Project is demand-based and all eligible populations can access the project, geographic targeting of eligible communities will be used to identify priority areas for further institutional and organizational development assistance to ensure that vulnerable non-organized groups and municipalities with scarce resources have a fair opportunity to access project resources. Potential beneficiaries will be s...

    WB Inspection Panel - Argentina, Paraguay - 2002
  16. Complaint > IPP4 Al-Manakher Power Project

    Filing: Complaint

    ...Laboratories that are accredited to this international standard ISO /IEC 17025 have demonstrated that they are technically competent and able to produce precise and accurate test and/or calibration data. Laboratory accreditation can only be granted by an accreditation body. Although there are a number of accreditation bodies in the US, customers should choose calibration and testing laboratories accredited. International Laboratory Accreditation Cooperation (ILAC) developed a standard for accr...

    EBRD Project Complaint Mechanism - Jordan
  17. Complaint > Education Improvement Project

    Management Response: 94 - Management Response (English)

    ...Children’s Fund USAID United States Agency for International Development iv EXECUTIVE SUMMARY The Projects 1. The Education Improvement Project (EIP). The EIP consists of a loan of US$15 million from IBRD and a credit of US$15 million from IDA. The objectives of the EIP are to improve school readiness of children entering primary education, improve physical conditions and the availability of educational resources in u...

    WB Inspection Panel - Armenia - 2014
  18. Complaint > Kosovo Power Project (Proposed)

    Management Response: 78-Management Response (English)

    ...labor market flexibility should be sustained and labor taxes kept low to promote labor demand, active labor market programs need to be strengthened to facilitate the transition to work. Employment rigidity is among the lowest in the region and labor taxes are low. Kosovo faces the challenge of maintaining these favorable conditions in the face of pressures to increase worker protection and social services. It has done so successfully, for example, by passing a health insurance law that tran...

    WB Inspection Panel - Kosovo - 2012
  19. Complaint > El Dorado International Airport

    Compliance Report: Publication of Panel Report

    ...child labor in its agricultural operations. In this example, it is inconceivable that, if the Bank is considering financing Party B, the Bank and Party B would be able to ignore and distance themselves from the potential risks associated with the use of child labor by the agricultural business and claim that these risks are beyond the scope of OP-703. The Bank-financed expansion supports the entire agricultural business, and the risk that child labor will be used increases as a result of su...

    IDB Independent Consultation and Investigation Mechanism - Colombia - 2017
  20. Complaint > Yanacocha-02/Cajamarca

    Eligibility: Independent Investigation into the Mercury Spill of June 2, 2000 in the Vicinity of San Juan, Choropampa and Magdalena, Peru - June 2000

    ...Laboratory Analysis of Human Samples for Mercury Blood and urine samples from the first group of patients treated for mercury intoxication were sent to the CICOTOX laboratory in Lima. Because results took 15-20 days, a CICOTOX laboratory was established at RHC using equipment donated by Minera Yanacocha to measure total mercury in human samples. The new laboratory at RHC was established and staffed by Dr. Rosalia Anaya Pajuelo and Dr. Edgar Valentin from the National University of San Marc...

    IFC Compliance Advisor/Ombudsman - Peru