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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Bridge International Academies-01/Kenya

    Filing: Letter of complaint - Bridge International Academies-01/Kenya - April 2018

    ...child seeking admission on any ground, including ethnicity, gender, sex, religion, race, colour or social origin, age, disability, language or culture.” The complainants assert that BIA’s activities do not respect children’s right to education without discrimination and that they violate the above-mentioned standards. This statement is true especially for the most marginalized children including children of families living in poverty and children with disabilities. Through its operations, BIA in...

    IFC Compliance Advisor/Ombudsman - Kenya - 2018
  2. Complaint > Maple Energy-01/Nuevo Sucre and Canaan

    Filing: English

    ...labor, which consists of any work or service not voluntarily performed that is extracted from an individual under threat of force or penalty. This covers any kind of involuntary or compulsory labor…” The definition of forced labor in the IFC Guidance Note includes work coerced from a person under threat of force or penalty, not just extracted. An example of forced labor contract arrangements in the Guidance Note includes “limitations on freedom of movement” as was the case here. G46-G50. ...

    IFC Compliance Advisor/Ombudsman - Peru - 2010
  3. Complaint > Salala Rubber Corporation-01/Margibi and Bong

    Filing: CAO Complaint - Liberia - Salala Rubber Corporation 01

    ...child to school costs money.154 For instance, when our children attend public school, we contribute a fee which helps pay for the teacher or materials.155 Many of us also have to pay boarding fees due to the distance that the schools are located from our villages.156 SRC argues that its schools are open to all children, but the reality is that preference is given to employee’s children.157 60. These facts mean that accessing company sch...

    IFC Compliance Advisor/Ombudsman - Liberia - 2019
  4. Complaint > Lonmin-02/Marikana

    Filing: Complaint regarding Lonmin project

    ...children; four are my biological children, one is an adopted child and one is a nephew. The children go to Rakgatla High School and [REDACTED] crèche. 3. We have electricity in the yard but it often cuts. When the electricity cuts the children do not go to school because they cannot bath in cold water. 4. We live close to a smelter, the smoke fills the air with smog and affects our breathing. I worry about how I will travel if it rains because the dirt roads flood and make it diff...

    IFC Compliance Advisor/Ombudsman - South Africa - 2015
  5. Complaint > Wilmar Group-01/West Kalimantan

    Filing: Procedural irregularities and standards violations in IFC support for Wilmar Trading, July 18, 2007

    ...Child Labour (March 1998); and Policy on Disclosure of Information (September 1988).12 The same logic that led Project 24644 to be classed as Category B, because there would be wider effects along the supply chain, should have led to Projects 20348 and 25532 being classed as at least Category B if not Category A projects. Indeed IFC staff explicitly noted that there would be supply chain effects from the latter investment guarantee (Project 25532) noting that the investment ‘will facilitate the ...

    IFC Compliance Advisor/Ombudsman - Indonesia
  6. Complaint > Interagua-01/Guayaquil

    Filing: Queja con respecto el proyecto del International Water Services Guayaquil – Interagua C. Ltda. en Guayaquil, Ecuador, 14 de enero de 2008

    ...Laboratorio de la Universidad Católica Santiago de Guayaquil examinó muestras de agua de las escuelas del sector, y declaró que el agua no era apta para el consumo humano en ninguna de las escuelas. 79 Sin embargo, Interagua mantenía que su servicio no era deficiente y que el agua proveída era realmente potable, señalando a las muestras probadas en su laboratorio que indican un 100% de cumplimiento con normas contractuales. 80 Su implicación en esta declaración es que la contaminación del agua o...

    IFC Compliance Advisor/Ombudsman - Ecuador