Complaint > None

Policy Document: Operational Guidelines Handbook for Problem-Solving and Compliance Review Services (OG)

...labor rights (e.g. freedom of association, prohibitions on child labor, unsafeworking conditions, bonded labor). After reviewing a request for eligibility, the OA will declare it to be eligible or ineligible. If the information provided is not sufficient to make this determination, the OA will request further information needed to make it complete. Upon determining eligibility, the OA will notify Affected Stakeholders, the Client, and Management in writing of its determination and reasonin...

Complaint > None

Policy Document: 2013 Annual Report

...Labor In recent years, CAO has observed a steady increase in complaints raising labor-related grievances. This rise coincided with the adoption of IFC’s Performance Standard 2 on Labor and working conditions (PS2) in 2006, which introduced a more comprehensive set of labor commitments into IFC’s policy framework. Since almost every IFC client is an employer, PS2 is relevant across the entire IFC portfolio. With these new labor commitments, CAO’s casework is revealing a new set of chal...