Complaint > None

Policy Document: Social and Environmental Compliance Unit Investigation Guidelines (IG)

...Climate Change & Disaster Resilience”, “Development Impact & Effectiveness”, and “Gender Equality”. SECU’s historical experience, and the experiences within the development community, have shown certain categories of development activity raise social and environmental issues more than others. The budget allocations within these categories can provide a useful and objective approach to target refinement. Governance Indicators Governance indicators can reflect country capacity and political willi...

Complaint > None

Policy Document: 2013 Annual Report

...changes. During CAO’s initial assessment of a complaint, the parties can choose which CAO function they wish to pursue: Dispute Resolution or Compliance. While CAO’s dispute resolution specialists will lead the assessments given their unique skills in stakeholder mapping and conflict analysis, the assessment period is now housed as an “Office-wide” function. Another change is our use of the term “ombudsman”; this term has been changed to “dispute resolution” to better reflect our work. The...