Complaint > Transport Sector Development Project - Additional Financing

Other: GBV Task Force Recommendations

...change in recent years in terms of organizational structure and of fundamental policies and processes, including ongoing implementation of the new Procure- ment Framework and the roll out of the new ESF. Repeated organizational change can contribute to general fatigue toward new initiatives. Together these present obstacles to building an effective response. These barriers to change are compounded by the sensitive nature of the issue. The Bank’s social development staff are motivated by the oppo...

Complaint > Transport Sector Development Project - Additional Financing

Eligibility: Inspection Panel Report and Recommendation

...climate in which complaints were not welcome. 31. Management stated that since the December 2014 letter to the Panel, six consultations took place with the community with the goal of addressing the compensation issues as well as the grave social issues raised in the complaint. In Management’s view, there has been a lack of information sharing, which manifested itself mainly when it came to community members understanding how entitlements are determined and compensation amounts are calculat...

Complaint > Transport Sector Development Project - Additional Financing

Management Response: Management Response

...change in road alignment resulted in compensation being paid to some people who eventually did not suffer losses. This led to complaints of unfairness and lack of transparency from others within the community. Despite the existence of grievance committees, and the Supervising Engineer’s Social Specialist, there is no structured information sharing or feedback mech- anism for community members. As a result, the Bank requested UNRA during the June 2014 Bank mission to develop a stakeholder/communi...

Complaint > Transport Sector Development Project - Additional Financing

Compliance Report: Inspection Panel Investigation Report

...changes in road design that affected different residents’ assets. Such residents had their assets assessed and received forms confirming the planned changes. However, in some places where the Project decided to return to the original design, the newly affected residents did not receive corrected, updated, and amended documents as was required, leaving the community with the impression that the change would still occur. 214. During its visit the Panel team observed many buildings for which compen...