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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Ficohsa-01/ CAO Vice President Request

    Compliance Review: Terms of Reference for Compliance Investigation of IFC Investment in Banco Ficohsa

    ...Financial Intermediary clients • Identification and management of E&S risks around Financial Intermediary clients. • Knowledge of IFC’s Performance Standards, as well as applicable Environmental and Social Review Procedures. • Experience and knowledge of compliance investigations. • Demonstrated ability to analyze policies and practices and develop proposals for reform in complex institutional contexts. CAO terms of reference for Compliance Investigation ...

    IFC Compliance Advisor/Ombudsman - Honduras
  2. Complaint > CIFI-01/Hidro Santa Cruz

    Compliance Review: English

    ...Financial Intermediary E&S risk management systems 2. Knowledge of IFC’s E&S policies, standards and procedures. 3. Experience and knowledge relevant to the conducting reviews of FI E&S risk management systems 4. Demonstrated ability to analyze policies and practices and develop proposals for reform in complex institutional contexts. 5. Regional knowledge of Financial Intermediary E&S practices in the region 6. Fluency in Spanish Terms of Reference CAO...

    IFC Compliance Advisor/Ombudsman - Guatemala - 2017
  3. Complaint > Rizal Commercial Banking Corporation (RCBC)-01

    Compliance Review: ToR for Philippines/ RCBC-01 Investigation - English

    ...financial intermediary portfolio, and IFC’s monitoring and supervision of RCBC’s environmental and social performance. The complaint was transferred to CAO’s compliance function for appraisal in April 2019. Based on a preliminary review of IFC’s documentation and discussions with the IFC team, CAO decided to trigger an investigation.6 1 IFC Disclosure, Summary of Proposed Investment (SPI): project number 30235. Available at http://bit.ly/2J0EsQa. 2 Business World Online, February 26, 2013, RCBC ...

    IFC Compliance Advisor/Ombudsman - Philippines
  4. Complaint > Ficohsa-01/ CAO Vice President Request

    Compliance Review: English

    ...Financial Intermediaries, and suggest the need for a reassessment of IFC’s approach to the identification and management of environmental and social risk in its financial markets business. IFC has issued a formal response to CAO’s investigation. CAO will monitor IFC actions in response to the CAO findings and issue a monitoring report within the next year. Full details in relation to this report are available at: www.cao-ombudsman.org Contact in Washington, DC: Emily Horgan, CAO Communications S...

    IFC Compliance Advisor/Ombudsman - Honduras - 2014
  5. Complaint > Wilmar Group-01/West Kalimantan

    Compliance Review: President Zoellick's Response to Forest People's Programme regarding suspension of new IFC investments in palm oil, August 28, 2009

    ...financial institutions, civil society, and indigenous peoples' organizations. Possible areas of focus include: promotion of fair labor practices; promotion of best practices in land tenure/community consultation in association with leading palm oil producing firms; improvement of the enabling environment at the sub-regional level to encourage more widespread adoption of RSPO standards; promotion of RSPO to regional financial institutions; and promotion of ...

    IFC Compliance Advisor/Ombudsman - Indonesia
  6. Complaint > Vizhinjam-01/Kerala

    Compliance Review: Terms of Reference for CAO compliance investigation, Vizhinjam - December 02, 2015

    ...financial intermediary would be of relevance in the context of CAO’s compliance mandate. The complaints CAO received three complaints about the project. The first complaint was filed in August 2012 by representatives of affected communities, and raised concerns about the design of the port project, its socio-economic and environmental impacts on tourism and fishing activities, and about IFC’s due diligence for the project and stakeholder consultation activities. The second complaint was filed in...

    IFC Compliance Advisor/Ombudsman - India - 2015
  7. Complaint > Vizhinjam-02/Kerala

    Compliance Review: Terms of Reference for CAO compliance investigation, Vizhinjam - December 02, 2015

    ...financial intermediary would be of relevance in the context of CAO’s compliance mandate. The complaints CAO received three complaints about the project. The first complaint was filed in August 2012 by representatives of affected communities, and raised concerns about the design of the port project, its socio-economic and environmental impacts on tourism and fishing activities, and about IFC’s due diligence for the project and stakeholder consultation activities. The second complaint was filed in...

    IFC Compliance Advisor/Ombudsman - India - 2015
  8. Complaint > Vizhinjam-03/Kerala

    Compliance Review: Terms of Reference for CAO compliance investigation, Vizhinjam - December 02, 2015

    ...financial intermediary would be of relevance in the context of CAO’s compliance mandate. The complaints CAO received three complaints about the project. The first complaint was filed in August 2012 by representatives of affected communities, and raised concerns about the design of the port project, its socio-economic and environmental impacts on tourism and fishing activities, and about IFC’s due diligence for the project and stakeholder consultation activities. The second complaint was filed in...

    IFC Compliance Advisor/Ombudsman - India - 2015
  9. Complaint > Alex Dev-01/Wadi al-Qamar

    Compliance Review: English

    ...financial intermediary investment. Compliance Investigation Process and Preliminary Timeline The preliminary time schedule is for CAO to have a draft compliance Investigation Report ready by May 2017. A draft Investigation Report will be circulated to IFC senior management and all relevant IFC departments for factual review and comment. IFC comments should be submitted in writing to CAO within 20 working days of receipt by IFC. Upon receiving comments from IFC on the consultation draft, CAO Comp...

    IFC Compliance Advisor/Ombudsman - Egypt
  10. Complaint > Yacyreta Hydroelectric Project

    Compliance Review: Review and Assessment (English)

    ...Financial Resources for Completion ............................................................................... 7 Action Plans....................................................................................................................................... 9 Additional Requests........................................................................................................................... 9 Compliance with Procedures...

    WB Inspection Panel - Argentina, Paraguay - 1996
  11. Complaint > Mumbai Urban Transport Project

    Compliance Review: 32-Investigation Report (English)

    ...financial hardship as a result of relocation. 443 This is shared by the TISS Report which states that “liabilities have increased consequent to resettlement and hence a majority of PAHs feel that they have suffered financially.” 444 It also reports that “it emerged that the relocation of place of stay had adversely affected the occupation and income of many households.”445 The main findings of the TISS Report on income erosion are stated in the b...

    WB Inspection Panel - India - 2004