Complaint > None

Policy Document: 2013 Annual Report

...Financial Intermediary (Agribusiness); Received December 2011; Dispute resolution process ongoing; Open PROJECT INFORMATION Institution: IFC Project Name & Number: Agri-Vie Fund 27674 Department: Global Financial Markets Company: Agri-Vie Fund PCC Sector: Financial Intermediary (Agribusiness) Region: Sub-Saharan Africa Environmental Category: FI Commitment: $7 million equity investment In 2011, CAO received two separate complaints from Uganda regarding the activities of the New Fores...

Complaint > None

Policy Document: Operational Guidelines Handbook for Problem-Solving and Compliance Review Services (OG)

...financial intermediaries, when the financial intermediary is no longer invested in the project. 4.2.3. The OA will not consider the following claims to be eligible for consideration:  matters previously considered by the OA, unless new information about them is presented in a new or updated request;  matters malicious or trivial in nature, or aimed at gaining competitive advantage;  procurement, contractual, or other purely commercial issues;  allegations that the existing policy fram...

Complaint > None

Policy Document: 2019 IPAM Guidance Note on Case Handling

...financial intermediary Projects; financial intermediary Client obligations under the Environmental and Social Policy; the activities of third parties acting on behalf of the Client, or carrying out aspects of Project implementation (such as private security forces, contractors, or consultants); or of any other actor who is under control of, or who maintains a formal relationship with, the Bank or the Client in respect of a Project. 2.2 IPAM’s mandate allows it to review environmental,...

Complaint > None

Policy Document: Panel Retaliation Guidelines

...Financial Institutions during joint investigations, it must ensure that proper protocols are in place to guarantee the safety of information. Such IAMs must be duly informed of the Panel’s risk assessment and these guidelines. Confidential information is not shared without the consent of the Requesters or Associated Persons. STEP THREE: RESPONDING TO RETALIATION If despite the adoption of preventive measures a threat materializes, the Panel gives immediate priority to such cases,...

Complaint > None

Policy Document: Board Resolution (BR)

...financial institutions (“international financial institutions” or “IFIs”) cited by Congress as having accountability mechanisms with objectives similar to those proposed for OPIC. Informational meetings were also held with representatives of selected IFIs with experience in developing and operating accountability mechanisms. The following proposal is intended to represent the process and procedures approved by the OPIC Board of Directors as guided by Congressional Report language and prac...

Complaint > None

Policy Document: Complaints Mechanism Procedures

...financial intermediaries), the Standard procedure may be applied. 4.4 The deadline for reply under the Simplified procedure is reduced to 25 working days from the communication of admissibility. The circulation of the draft reply will only take place at EIB Group services level. 5. Rules of Conduct for EIB Group Complaints Mechanism Division (EIB-CM) members (For members of staff working for, or supervising, the EIB-CM, in line with the EIB Group Complaints Mechanism Policy and the Proced...

Complaint > None

Policy Document: 2013 CAO Operational Guidelines (OG)

...financial intermediary, a client or subclient of an IFC client. The term may also refer more broadly to the party that is most appropriate to address the issues raised in the complaint, including the entity that is implementing/has implemented the project in question. Client (MIGA) The Project Enterprise or the Guarantee Holder as defined in MIGA’s Contract of Guarantee, or any other entity responsible for conducting the Investment Project or borrowing the Guaranteed Loan under the MIGA Lo...

Complaint > None

Policy Document: Accountability Mechanism Policy (AMP)

...financial intermediary is no longer contractually engaged in the project. Table continued continued on next page 70 Appendix 8 Areas ADBa World Bank Other Institutions Minimum number of people 2 people. 2 people. AfDB and JBIC: 2 people. IFC, IADB, EIB, EBRD, and OPIC: 1 person. Direct and indirect effects Only people who are directly, materially, and adversely affected. Only people who are directly, materially, and adversely affected. All requiring direct and material har...