Complaint > Pronaca Expansion-01/Santo Domingo de los Tsachilas

Appraisal: English

...request. It cannot go beyond the confines of the complaint or request to address other issues. In such cases, the complainant or requestor should consider a new complaint or request. The CAO compliance appraisal will consider how IFC/MIGA assured itself/themselves of compliance with national law, reflecting international legal commitments, along with other audit criteria. The CAO has no authority with respect to judicial processes. The CAO is not an appeals court or a legal enforcement mechanism...

Complaint > Pronaca Expansion-01/Santo Domingo de los Tsachilas

Eligibility: English

...request at any time that the CAO transfer their complaints from the Ombudsman function to the Compliance function, but that according to the CAO’s Operational Guidelines these two processes do not run in parallel. In other words, the CAO could not attend to their request for an audit of the credit approval process (performed by the Compliance function) and for environmental and social assessments of the PRONACA operations (conducted under the sponsorship of the Ombudsman function) at the same ti...