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Independent Complaints Mechanism

German Investment Corporation, Netherlands Development Finance Company

Mechanism

Mechanism: Independent Complaints Mechanism

Acronym: ICM

Year Founded: 2014

Year Reviewed: 2016

Website: Link

Registry: Link

Total Complaints: 30

Active Complaints: 2

The German Investment Corporation (DEG) and the Netherlands Development Finance Company (FMO) are both national development finance institutions. DEG is a subsidiary of the KfW Group, which is wholly owned by the German government. FMO is majority owned by the Dutch government.


DEG and FMO both provide financing and advice for private enterprises in developing and transitioning economies. In 2014, they each had a project portfolio of between €7-8b, with investments in Asia, Latin America and the Caribbean, Africa and Europe (outside of the EU).


DEG and FMO jointly established the ICM to give individuals and communities adversely affected by projects the opportunity to raise, and to seek resolution of, their concerns. The ICM consists of an Independent Expert Panel (IEP) that is supported by complaints offices in each finance institution. The IEP is made up of three members, each with environmental, social, legal and/or financial expertise. The members are appointed by the Board of each financial institution and cannot have had any involvement in project related activities for that institution for at least two consecutive years. The IEP is supported by complaints offices, staffed by FMO and DEG employees, within each institution. They register and acknowledge receipt of complaints, coordinate the complaints process and provide practical support to the IEP.


ICM became operational in January 2014. It offers problem solving and compliance review functions.


Problem-Solving – The IEP works with complainants and the project company to develop a process to try to reach a mutually acceptable solution to the complainants’ concerns. This process may include information sharing, joint fact-finding or facilitated discussions.


Compliance Review – The IEP investigates whether a DEG or FMO project has had or will have substantial adverse impacts or risks for the complainants and whether the financial institution complied with its relevant policies, standards or other appraisal criteria in relation to that project. The IEP may make recommendations for how DEG or FMO could strengthen the application of their policies to the project at issue or to future projects.


Complainants can ask to use the problem solving and/or the compliance review function, in either order. While the IEP will take into account the complainants’ views, it will ultimately make its own assessment of the best approach to the complaint.

See

Issues Raised in ICM Complaints

Projects in ICM Complaints

Countries of ICM Complaints

How Are Complaints Handled?

Complaint Map

DEG/FMO/PR Independent Complaints Mechanism

German Investment Corporation, Netherlands Development Finance Company ICM Complaints IAM Country Date Filed Status
Barro Blanco DEG/FMO/PR ICM Panama 14/04/2014 Closed With Outputs
Barro Blanco DEG/FMO/PR ICM Panama 05/05/2014 Closed With Outputs
FirstRand Bank DEG/FMO/PR ICM Liberia 25/02/2021 Active
Lome Container Terminal DEG/FMO/PR ICM Togo 22/08/2018 Monitoring
Niche Cocoa Industry Ltd DEG/FMO/PR ICM Ghana 01/12/2022 Active
Nyamagasami 2 HPP Limited DEG/FMO/PR ICM Uganda 05/10/2020 Closed With Outputs
Nyamagasami 2 HPP Limited DEG/FMO/PR ICM Uganda 06/07/2020 Closed With Outputs
Nyamagasami 2 HPP Limited DEG/FMO/PR ICM Uganda 18/05/2020 Closed With Outputs
Nyamagasami 2 HPP Limited DEG/FMO/PR ICM Uganda 11/08/2020 Closed Without Outputs
Nyamagasami 2 HPP Limited DEG/FMO/PR ICM Uganda 14/10/2020 Closed With Outputs
Nyamagasami 2 HPP Limited DEG/FMO/PR ICM Uganda 26/10/2020 Closed With Outputs
PHC (FERONIA) DEG/FMO/PR ICM Democratic Republic of Congo 05/11/2018 Monitoring
Sendou / 16-01 & 16-02 DEG/FMO/PR ICM Senegal 15/07/2016 Monitoring
Sendou / 16-01 & 16-02 DEG/FMO/PR ICM Senegal 09/05/2016 Monitoring
Unknown DEG Cameroun Energy Project DEG/FMO/PR ICM Cameroon 14/11/2014 Closed Without Outputs
Unknown DEG Finance Project Ethiopia DEG/FMO/PR ICM Ethiopia 12/08/2020 Closed Without Outputs
Unknown DEG Finance Project Lebanon DEG/FMO/PR ICM Lebanon 03/07/2020 Closed Without Outputs
Unknown DEG Russia Finance Project DEG/FMO/PR ICM Russia 27/11/2015 Closed Without Outputs
Unknown DEG Uzbekistan Finance Project DEG/FMO/PR ICM Uzbekistan 13/12/2022 Closed Without Outputs
Unknown FMO 1 DEG/FMO/PR ICM Unknown 01/01/2014 Closed Without Outputs
Unknown FMO Bangladesh Finance Project DEG/FMO/PR ICM Bangladesh 15/01/2022 Closed Without Outputs
Unknown FMO Georgia Finance Project DEG/FMO/PR ICM Georgia 15/12/2015 Closed Without Outputs
Unknown FMO Jordan Energy Project DEG/FMO/PR ICM Jordan 30/08/2021 Closed Without Outputs
Unknown FMO Jordan Energy Project DEG/FMO/PR ICM Jordan 19/07/2019 Closed Without Outputs
Unknown FMO Kenia Energy Project DEG/FMO/PR ICM Kenya 06/06/2015 Closed Without Outputs
Unknown FMO Kenya Energy Project DEG/FMO/PR ICM Kenya 04/08/2022 Closed Without Outputs
Unknown FMO Kenya Energy Project DEG/FMO/PR ICM Kenya 17/02/2022 Closed Without Outputs
Unknown FMO PROPARCO Finance Project Sierra Leone DEG/FMO/PR ICM Sierra Leone 12/11/2020 Closed Without Outputs
Unknown FMO Uganda Energy Project DEG/FMO/PR ICM Uganda 23/08/2021 Closed Without Outputs
Unknown FMO Ukraine Energy Project DEG/FMO/PR ICM Ukraine 16/09/2021 Closed Without Outputs