OPIC Office of Accountability Benchmark | Accountability Console

OPIC Office of Accountability

By default, will the IAM respond in the language of the request?

Other

Benchmark Category

Languages of the complaint

Date of Policy Review

Jan, 2005

Page Updated On:

May 11, 2021, 5 p.m.

Citations

Operational Guidelines Handbook for Problem-Solving and Compliance Review Services (OG); p. 12, section para. 8.1

Notes

Will make provisions for communications to be in local language or in a language that is locally understood; Reports in language of requestors or into a language that is locally understood.

How do other IAMs compare?

IAM	Answer
AFD Environmental and Social Complaints Mechanism	Other
UNDP Social and Environmental Compliance Unit	Yes
DEG/FMO/PR Independent Complaints Mechanism	No
UNDP Stakeholder Response Mechanism	Other
EBRD Project Complaint Mechanism	Yes
ADB Special Project Facilitator and Compliance Review Panel	Unknown
IDB Independent Consultation and Investigation Mechanism	No
EIB Complaints Mechanism	Yes
EBRD Independent Project Accountability Mechanism	Other
GCF Independent Redress Mechanism	Yes
AfDB Independent Recourse Mechanism	Other
WB Inspection Panel	Other
WB Accountability Mechanism	Yes
AIIB Project-affected People’s Mechanism	Yes
IKI Compliance Mechanism	No
IFC Compliance Advisor/Ombudsman	Yes

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review