EIB Complaints Mechanism

By default, will the IAM respond in the language of the request?

Yes

Benchmark Category

Languages of the complaint

Date of Policy Review

Mar, 2020

Page Updated On:

May 11, 2021, 5 p.m.

Citations

Notes

Complaints written in one of the official languages of the EU will receive a reply in that language. For projects outside the EU, the mechanism will process documents in the official national language of that country "whenever possible."

How do other IAMs compare?

IAM	Answer
OPIC Office of Accountability	Other
UNDP Stakeholder Response Mechanism and Social and Environmental Compliance Unit	Yes
DEG/FMO/PR Independent Complaints Mechanism	No
UNDP Stakeholder Response Mechanism	Other
EBRD Project Complaint Mechanism	Yes
ADB Special Project Facilitator and Compliance Review Panel	Unknown
IDB Independent Consultation and Investigation Mechanism	No
EBRD Independent Project Accountability Mechanism	Other
GCF Independent Redress Mechanism	Yes
AfDB Independent Recourse Mechanism	Other
WB Inspection Panel	Other
AIIB Project-affected People’s Mechanism	Yes
IKI Compliance Mechanism	No
IFC Compliance Advisor/Ombudsman	Yes
WB Accountability Mechanism	Unknown
DFC Independent Accountability Mechanism	Unknown
AFD Environmental and Social Complaints Mechanism	No

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review