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DEG/FMO/PR Independent Complaints Mechanism
To whom does the IAM report (in terms of information re and approval of reports)?
Other
Benchmark Category
Decision-making Authority During the IAM's Process
Date of Policy Review
Jan, 2017
Page Updated On:
May 11, 2021, 5 p.m.
Citations
- Independent Complaints Mechanism FMO (FMO ICM); p. 11, section para. 3.2.18
- Independent Complaints Mechanism FMO (FMO ICM); p. 12, section para. 3.5.3
- Independent Complaints Mechanism DEG (DEG ICM); p. 11, section para. 3.2.18
- Independent Complaints Mechanism DEG (DEG ICM); p. 12, section para. 3.5.3
- Independent Complaints Mechanism Proparco (PR ICM); p. 12, section para. 3.2.13
- Independent Complaints Mechanism Proparco (PR ICM); p. 12, section para. 3.5.3
Notes
The mechanism reports to each institution's Management Board and Supervisory Board for information.
How do other IAMs compare?
Does this policy correlate with complaint outcomes?
Complaint Status
Eligibility
Dispute Resolution
Compliance Review