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EIB Complaints Mechanism
To whom does the IAM report (in terms of information re and approval of reports)?
Other
Benchmark Category
Decision-making Authority During the IAM's Process
Date of Policy Review
Mar, 2020
Page Updated On:
May 11, 2021, 5 p.m.
Citations
- Complaints Mechanism Policy; p. 11, section 5.1.5
- Complaints Mechanism Principles, Terms of Reference, and Rules of Procedure (CMPTR); p. 7, section para. 2.2
- Complaints Mechanism Operating Procedures (CMOP); p. 8, section para. 4.9
- Complaints Mechanism Operating Procedures (CMOP); p. 13, section para. 5.6.5
- Complaints Mechanism Operating Procedures (CMOP); p. 15, section para. 8.3
- Complaints Mechanism Operating Procedures (CMOP); p. 15, section para. 8.4
Notes
EIB Management Committee or to the EIF Chief Executive for EIF-related matters.
How do other IAMs compare?
Does this policy correlate with complaint outcomes?
Complaint Status
Eligibility
Dispute Resolution
Compliance Review