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EBRD Project Complaint Mechanism
To whom does the IAM report (in terms of information re and approval of reports)?
Other
Benchmark Category
Decision-making Authority During the IAM's Process
Date of Policy Review
Jan, 2014
Page Updated On:
May 11, 2021, 5 p.m.
Citations
- 2014 PCM Rules and Procedures (ROP); p. 5, section para. 33
- 2014 PCM Rules and Procedures (ROP); p. 6, section paras. 38-39
- 2014 PCM Rules and Procedures (ROP); p. 7, section para. 43
- 2014 PCM Rules and Procedures (ROP); p. 8, section paras. 46-47
- 2014 PCM Rules and Procedures (ROP); p. 10, section para. 56
- 2014 PCM Rules and Procedures (ROP); p. 11, section para. 66
Notes
Board/President (for Projects that do not require Board approval or which have not yet been Board approved)
How do other IAMs compare?
Does this policy correlate with complaint outcomes?
Complaint Status
Eligibility
Dispute Resolution
Compliance Review