EBRD Project Complaint Mechanism Benchmark | Accountability Console

EBRD Project Complaint Mechanism

May rejected complaints be revised and refiled?

Yes

Benchmark Category

Refiling of Complaints/Additional Complaints

Date of Policy Review

Jan, 2014

Page Updated On:

May 11, 2021, 5 p.m.

Citations

Notes

Complainants are given an opportunity to revise their complaint. If the complaint is not corrected, can only refile if there is new evidence or circumstances not known at the time of the previous complaint.

How do other IAMs compare?

IAM	Answer
DEG/FMO/PR Independent Complaints Mechanism	Unknown
UNDP Social and Environmental Compliance Unit	Yes
UNDP Stakeholder Response Mechanism	Yes
OPIC Office of Accountability	Yes
ADB Special Project Facilitator and Compliance Review Panel	Yes
IDB Independent Consultation and Investigation Mechanism	Yes
AFD Environmental and Social Complaints Mechanism	Yes
EIB Complaints Mechanism	Unknown
EBRD Independent Project Accountability Mechanism	Yes
GCF Independent Redress Mechanism	Yes
AfDB Independent Recourse Mechanism	Yes
WB Inspection Panel	Yes
WB Accountability Mechanism	Yes
AIIB Project-affected People’s Mechanism	Yes
IKI Compliance Mechanism	Yes
IFC Compliance Advisor/Ombudsman	Yes

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review