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IKI Compliance Mechanism

May rejected complaints be revised and refiled?

Yes

Benchmark Category

Refiling of Complaints/Additional Complaints

Date of Policy Review

Sep, 2023

Page Updated On:

Feb. 28, 2024, 11:20 a.m.

Notes

"If a complaint is deemed ineligible, in whole or in part, the complaint mechanism endeavours to advise complainants on what action could be taken." While not explicit, this seems to suggest yes. Also, "Furthermore, complaints that have already been processed by the complaint mechanism will not be eligible for consideration unless the complainant provides new evidence or information that was not available when the complaint was previously processed."

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review