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IKI Compliance Mechanism
May rejected complaints be revised and refiled?
Yes
Benchmark Category
Refiling of Complaints/Additional Complaints
Date of Policy Review
Sep, 2023
Page Updated On:
Feb. 28, 2024, 11:20 a.m.
Notes
"If a complaint is deemed ineligible, in whole or in part, the complaint mechanism endeavours to advise complainants on what action could be taken." While not explicit, this seems to suggest yes. Also, "Furthermore, complaints that have already been processed by the complaint mechanism will not be eligible for consideration unless the complainant provides new evidence or information that was not available when the complaint was previously processed."
How do other IAMs compare?
Does this policy correlate with complaint outcomes?
Complaint Status
Eligibility
Dispute Resolution
Compliance Review