UNDP Stakeholder Response Mechanism

Is there a public registry of all complaints submitted?

Unknown

Benchmark Category

Transparency

Date of Policy Review

Mar, 2018

Page Updated On:

May 11, 2021, 5 p.m.

Citations

Stakeholder Response Mechanism Overview and Guidance (SRM O&G); p. 15, section V
Stakeholder Response Mechanism Overview and Guidance (SRM O&G); p. 24, section Annex A para. 7

Notes

The policy indicates that requests will be entered into a case management system. It is not clear from the policy whether this system is public, and what information is publicly available. There is a registry found online https://info.undp.org/sites/registry/srm/SRMPages/SRMSummary.aspx

How do other IAMs compare?

IAM	Answer
OPIC Office of Accountability	Yes
DEG/FMO/PR Independent Complaints Mechanism	No
UNDP Stakeholder Response Mechanism and Social and Environmental Compliance Unit	No
EBRD Project Complaint Mechanism	No
ADB Special Project Facilitator and Compliance Review Panel	Yes
IDB Independent Consultation and Investigation Mechanism	Yes
EIB Complaints Mechanism	Yes
EBRD Independent Project Accountability Mechanism	No
GCF Independent Redress Mechanism	Yes
AfDB Independent Recourse Mechanism	Yes
WB Inspection Panel	Yes
AIIB Project-affected People’s Mechanism	Yes
IKI Compliance Mechanism	Yes
IFC Compliance Advisor/Ombudsman	Yes
WB Accountability Mechanism	Yes
DFC Independent Accountability Mechanism	Yes
AFD Environmental and Social Complaints Mechanism	Other

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review