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GCF Independent Redress Mechanism
Must the complaint describe the complainant's attempts to resolve its concerns with management/Bank staff before filing the complaint?
No
Benchmark Category
Eligibility requirements
Date of Policy Review
Feb, 2019
Page Updated On:
Sept. 12, 2021, 5 p.m.
Notes
The complaint may include this information, but it is not required.
How do other IAMs compare?
Does this policy correlate with complaint outcomes?
Complaint Status
Eligibility
Dispute Resolution
Compliance Review