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AfDB Independent Recourse Mechanism
Must the complaint describe the complainant's attempts to resolve its concerns with management/Bank staff before filing the complaint?
Other
Benchmark Category
Eligibility requirements
Date of Policy Review
Jun, 2021
Page Updated On:
April 27, 2022, 5 p.m.
Notes
Must describe efforts with the Bank and/or Borrower/Client.
How do other IAMs compare?
Does this policy correlate with complaint outcomes?
Complaint Status
Eligibility
Dispute Resolution
Compliance Review