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IKI Compliance Mechanism
Must the complaint describe the complainant's attempts to resolve its concerns with management/Bank staff before filing the complaint?
No
Benchmark Category
Eligibility requirements
Date of Policy Review
Sep, 2023
Page Updated On:
Feb. 28, 2024, 11:20 a.m.
Notes
Not required, but encouraged "if possible."
How do other IAMs compare?
Does this policy correlate with complaint outcomes?
Complaint Status
Eligibility
Dispute Resolution
Compliance Review