Proparco Independent Complaints Mechanism

To whom does the IAM report (within the inst. organizational structure)?

Other

Benchmark Category

IAM Reporting Structure

Date of Policy Review

Jan, 2017

Page Updated On:

May 11, 2021, 5 p.m.

Citations

Notes

FMO Complaints Office function under Internal Audit Function, which reports directly to CEO and Supervisory Board; DEG Complaints Office function under Corporate Strategy and Development Policy Department, which reports to Management Board; Proparco Complaints Office function under Risk Department, which reports to the CEO. (FMO Organizational Structure: https://www.fmo.nl/about-fmo; DEG organizational structure - https://www.deginvest.de/DEG-Documents-in-English/About-us/Who-we-are/Organigramm_2017_04_EN.pdf; Proparco Governance - https://www.proparco.fr/en/governance)

How do other IAMs compare?

IAM	Answer
OPIC Office of Accountability	Other
UNDP Stakeholder Response Mechanism and Social and Environmental Compliance Unit	Other
EBRD Project Complaint Mechanism	Other
ADB Special Project Facilitator and Compliance Review Panel	Other
IDB Independent Consultation and Investigation Mechanism	Other
UNDP Stakeholder Response Mechanism (old policy)	Other
EIB Complaints Mechanism	Other
EBRD Independent Project Accountability Mechanism	Other
GCF Independent Redress Mechanism	Other
AfDB Independent Recourse Mechanism	Other
WB Inspection Panel (2021 and prior)	Other
AIIB Project-affected People’s Mechanism	Other
IKI Office of the Independent Complaint Mechanism	Other
IFC Compliance Advisor/Ombudsman	Other
WB Accountability Mechanism	Other
DFC Independent Accountability Mechanism	Other
AFD Environmental and Social Complaints Mechanism	Other

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review