EIB Complaints Mechanism Benchmark | Accountability Console

EIB Complaints Mechanism

May a complaint be brought after full disbursal of funds?

Yes

Benchmark Category

When to bring the complaint

Date of Policy Review

Mar, 2020

Page Updated On:

May 11, 2021, 5 p.m.

Citations

Notes

However, "there may be limitations in the handling of complaints" brought after disbursal.

How do other IAMs compare?

IAM	Answer
AFD Environmental and Social Complaints Mechanism	Yes
OPIC Office of Accountability	Yes
UNDP Social and Environmental Compliance Unit	Other
UNDP Stakeholder Response Mechanism	Other
EBRD Project Complaint Mechanism	Yes
ADB Special Project Facilitator and Compliance Review Panel	Yes
IDB Independent Consultation and Investigation Mechanism	Yes
DEG/FMO/PR Independent Complaints Mechanism	No
EBRD Independent Project Accountability Mechanism	Yes
GCF Independent Redress Mechanism	Yes
AfDB Independent Recourse Mechanism	Yes
WB Inspection Panel	Yes
WB Accountability Mechanism	Other
AIIB Project-affected People’s Mechanism	Other

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review