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DEG/FMO/PR Independent Complaints Mechanism
Must the complaint describe the complainant's attempts to resolve its concerns with management/Bank staff before filing the complaint?
Other
Benchmark Category
Eligibility requirements
Date of Policy Review
Jan, 2017
Page Updated On:
May 11, 2021, 5 p.m.
Citations
- Independent Complaints Mechanism FMO (FMO ICM); p. 8, section para. 3.1.4
- Independent Complaints Mechanism FMO (FMO ICM); p. 8, section para. 3.1.2
- Independent Complaints Mechanism Proparco (PR ICM); p. 9, section para. 3.1.4
- Independent Complaints Mechanism Proparco (PR ICM); p. 9, section para. 3.1.2
- Independent Complaints Mechanism DEG (DEG ICM); p. 8, section para. 3.1.4
- Independent Complaints Mechanism DEG (DEG ICM); p. 8, section para. 3.1.2
Notes
With "relevant responsible parties" if determined applicable by the Independent Expert Panel.
How do other IAMs compare?
Does this policy correlate with complaint outcomes?
Complaint Status
Eligibility
Dispute Resolution
Compliance Review