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Cotontchad
Issues
Sectors
Complaint
IAM: Complaints Mechanism (CM)
ID: SG/E/2023/07/PR
Date Filed: April 21, 2023
Date Closed: May 23, 2023
Description
Complaint Stages
Filing
April 21, 2023
Filing
Status:
Start Date: April 21, 2023
Registration
April 21, 2023 -
May 4, 2023
Registration
Status: Closed With Output
Start Date: April 21, 2023
End Date: May 4, 2023
Eligibility
May 4, 2023 -
May 16, 2023
Eligibility
Status: Closed With Output
Start Date: May 4, 2023
End Date: May 16, 2023
Dispute Resolution
Not Undertaken
Dispute Resolution
Status: Not Undertaken
Explanation: Mechanism deemed involvement unnecessary; Case closed in earlier stage, Complaint was originally found ineligible or not registered; Addressed outside process, Matter resolved outside of mechanism; Forwarded to other body within bank, Mechanism forwarded complaint to management; Outside of mandate, Project not implemented
Compliance Review
Not Undertaken
Compliance Review
Status: Not Undertaken
Explanation: Mechanism deemed involvement unnecessary; Case closed in earlier stage, Complaint was originally found ineligible or not registered; Addressed outside process, Matter resolved outside of mechanism; Forwarded to other body within bank, Mechanism forwarded complaint to management; Outside of mandate, Project not implemented
Has Compliance Report: No
Non-Compliance Found: No
Monitoring
Not Undertaken
Closed
May 23, 2023
Timeline