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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Second Norte Grande Water Infrastructure Project

    Eligibility: 73-Eligibility Report (English)

    ...changes Flood risk increases or -13 -11 0 0 0 11 changes 2. WATER Changes in surface and -24 -12 -19 0 0 0 underground water flow Changes in quality of surface 0 0 0 0 0 0 water Changes in quality of 0 0 0 0 0 0 underground water Changes in runoff or -11 -9 0 ...

    WB Inspection Panel - Argentina - 2011
  2. Complaint > Petroleum Development and Pipeline Project, Management of the Petroleum Economy Project, and Petroleum Sector Management Capacity Building Project

    Compliance Report: 22-Investigation Report (English)

    ...change management process. That means there are things which are important which come up, things which we did not expect, or things which are brought up by local people, and with things which are really essential to change, there is an opportunity to change. It is not a static process.” 36 OD 4.01 Institutional Aspects, Environmental Advisory Panels at § 13. 37 Project Files, May 26th 1998. 38 Environmental Management Plan for the Chad Export Project, May 1...

    WB Inspection Panel - Chad - 2001
  3. Complaint > Transport Sector Development Project - Additional Financing

    Other: GBV Task Force Recommendations

    ...change in recent years in terms of organizational structure and of fundamental policies and processes, including ongoing implementation of the new Procure- ment Framework and the roll out of the new ESF. Repeated organizational change can contribute to general fatigue toward new initiatives. Together these present obstacles to building an effective response. These barriers to change are compounded by the sensitive nature of the issue. The Bank’s social development staff are motivated by the oppo...

    WB Inspection Panel - Uganda - 2015
  4. Complaint > Natural Resource Management Project

    Management Response: 84-Management Response (English)

    ...changes: (i) a revision and simplification of the PDO (“to improve the management of water and forest resources in selected districts”); 2 (ii) a revision of the results framework, including changes to outcome indicators; (iii) a reallocation of about 21 percent of credit proceeds; (iv) an increase in the disbursement percentages by category, in line with the new Bank rules that allow up to 100 percent Bank financing for Project activities; and (v) the elimination of two outdated covenants. The ...

    WB Inspection Panel - Kenya - 2013
  5. Complaint > Integrated Coastal Zone Management and Clean-Up Project, First Request

    Eligibility: 47-Management Report and Recommendation (English)

    ...changes made during implementation that might require project restructuring. This review has not identified any project with issues of the gravity of those found in this Project. Apart from this Project, fourteen cases of inconsistencies in documentation have been identified and will be corrected. Thirty-four cases of changes made during implementation have been identified; some have already resulted in project restructuring and the others are being vetted to determine if project restructuring i...

    WB Inspection Panel - Albania - 2007
  6. Complaint > Lima Urban Transport Project

    Management Response: 61-Management Response (English)

    ...change was made to improve the flow of the mass transit system. Left turns on the The social and economic exchange route followed by the BRT are forbidden in order to give priority to that has traditionally existed be- public transport operations. tween the districts of Barranco and Surco has been blocked. The Project includes the implementation of a traffic signal sys- ...

    WB Inspection Panel - Peru - 2009
  7. Complaint > Western Poverty Reduction Project

    Eligibility: 16-Eligibility Report (English)

    ...change over time. Changes in the implementation plan now guarantee an improved, more confidential, and more reliable consultation and decision-making input process. The second question raised by the Request was in regard to whether any meaningful consultations are possible in the political context of China. As illustrated above in the context of this Project, in Management’s judgement, consultations with affected people can be effectively carried out in China as envisaged in, and for the purpose...

    WB Inspection Panel - China - 1999
  8. Complaint > Reventazon HPP-01

    Appraisal: English

    ...changes or the loss of natural buffer areas such as wetlands, mangroves, and upland forests that mitigate the effects of natural hazards such as flooding, landslides, and fire, may result in increased vulnerability and community safety-related risks and impacts” (para. 8). PS4 requires that such “adverse impacts should be avoided, and if these impacts are unavoidable, the client will implement mitigation measures in accordance with [the mitigation hierarchy]” (ibid). Performance Standard 1 furth...

    IFC Compliance Advisor/Ombudsman - Costa Rica - 2017
  9. Complaint > Reventazon HPP-02

    Appraisal: English

    ...changes or the loss of natural buffer areas such as wetlands, mangroves, and upland forests that mitigate the effects of natural hazards such as flooding, landslides, and fire, may result in increased vulnerability and community safety-related risks and impacts” (para. 8). PS4 requires that such “adverse impacts should be avoided, and if these impacts are unavoidable, the client will implement mitigation measures in accordance with [the mitigation hierarchy]” (ibid). Performance Standard 1 furth...

    IFC Compliance Advisor/Ombudsman - Costa Rica - 2017
  10. Complaint > Transport Sector Development Project - Additional Financing

    Eligibility: Inspection Panel Report and Recommendation

    ...climate in which complaints were not welcome. 31. Management stated that since the December 2014 letter to the Panel, six consultations took place with the community with the goal of addressing the compensation issues as well as the grave social issues raised in the complaint. In Management’s view, there has been a lack of information sharing, which manifested itself mainly when it came to community members understanding how entitlements are determined and compensation amounts are calculat...

    WB Inspection Panel - Uganda - 2015
  11. Complaint > Kosovo Power Project (Proposed)

    Eligibility: 78-Eligibility Report (English)

    ...Climate Change (SFDCC). 16 The Project is categorized as Category "A" and is proposed to be implemented by the Kosovo Ministry of Economic Development. 14. According to available project documents, the Lignite Power Technical Assistance Project (LPTAP) supported the preparation of the Project by financing "several key activities." Such activities included the preparation of a Strategic Environmental and Social Assessment (SESA) for a proposed 2000 MW power p...

    WB Inspection Panel - Kosovo - 2012
  12. Complaint > Greater Beirut Water Supply Project

    Eligibility: 71-Eligibility Report and Chairperson Statement (English)

    ...climate change projections for Lebanon point towards less annual rainfall and higher rates of evaporation. G. Conclusions 65. The Panel is satisfied that the Request meets all technical eligibility criteria. 66. It is the judgment of the Panel that, based on the observations above, the Request raises serious concerns about potential harm and serious non-compliance raised in the Request. The Panel also notes that the Request and Management’s Response contain different views on...

    WB Inspection Panel - Lebanon - 2010
  13. Complaint > Transitional Support for Economic Recovery Credit and Emergency Economic and Social Reunification Support Project

    Filing: 37-Request for Inspection Annex 13

    ...change le nom du pays, qui redevient la République démocratique du Congo après s’être appelé, depuis 1971, République du Zaïre. Un décret-loi constitutionnel relatif à l’exercice du pouvoir est promulgué. Bien qu’il ne contenait pas de titre spécifique consacré aux droits fondamentaux, son article 2 dispose néanmoins que l’exercice des droits et libertés individuels et collectifs est garanti, sous réserve du respect de la loi, de l’ordre public et des bonnes mœurs. 7. Mais le 2 août 1998 une...

    WB Inspection Panel - Democratic Republic of Congo - 2005
  14. Complaint > Power Sector Generation and Restructuring Project

    Compliance Report: 46-Investigation Report (English)

    ...climate conditions. Droughts have recently affected Albania’s electricity supply, and recent studies predict that climate change will have a severe impact on water availability and thus on electricity generation in Albania. However, Albania’s existing power sector strategies do not address climate risk.46 43 World Bank, Poverty Reduction and Economic Management Unit, Europe and Central Asia Region, “Albania Urban Growth, Migration and Poverty Reduction: A P...

    WB Inspection Panel - Albania - 2007
  15. Complaint > Transport Sector Development Project - Additional Financing

    Management Response: Management Response

    ...change in road alignment resulted in compensation being paid to some people who eventually did not suffer losses. This led to complaints of unfairness and lack of transparency from others within the community. Despite the existence of grievance committees, and the Supervising Engineer’s Social Specialist, there is no structured information sharing or feedback mech- anism for community members. As a result, the Bank requested UNRA during the June 2014 Bank mission to develop a stakeholder/communi...

    WB Inspection Panel - Uganda - 2015
  16. Complaint > Integrated Coastal Zone Management and Clean-Up Project, First Request

    Management Response: 47-Management Response (English)

    ...changes in the economy and freedom of movement have caused quick and major changes in population distribution, with serious conse- quences for land-use patterns along the coastline. 12. Speculative investments and economic dynamism have been directed towards the western lowland and coastal areas, especially those around the biggest cities of Ti- rana, Durrës, and Vlorë, as well as tourist centers, such as Saranda. Population migration has reflected this pattern. In terms of land use, this ...

    WB Inspection Panel - Albania - 2007
  17. Complaint > Paraguay/Argentina Reform Project for the Water and Telecommunication Sectors, SEGBA V Power Distribution Project (Yacyreta)

    Eligibility: 26-Eligibility Report (English)

    ...changes proactive with information and Relevant Policy: OD 4.01 or deterioration allowing public scrutiny of its • No significant changes in chemical and operation and related impacts. physical parameters in reservoir • Continue to closely monitor EBY-IDB • In fact, filling the reservoir by stages has bidding process for...

    WB Inspection Panel - Argentina, Paraguay - 2002
  18. Complaint > Transitional Support for Economic Recovery Credit and Emergency Economic and Social Reunification Support Project

    Compliance Report: 37-Investigation Report Executive Summary (English)

    ...climate change. In its investigation, the Panel noted that when the Bank initially became engaged in the DRC and decided to support work in the forest sector, it provided estimates of export revenue from logging concession that turned out to be much too high. This had a significant effect, for it encouraged a focus on reform of the forest concession system at the expense of pursuing sustainable use of forests, the potential for community forests, and conservation. For the most part, foreign comp...

    WB Inspection Panel - Democratic Republic of Congo - 2005
  19. Complaint > Second Rural Enterprise Support Project

    Eligibility: 89-Eligibility Report and Recommendation (English)

    ...climate, any investment in the agricultural sector merely sustains the actual system and the forced and child labor policy underpinning it. 16. Impacts on the provision of public services (Education and Health). The Requesters claim that, one of the direct harms from the perpetuation of the system of forced and child labor is the strain on public services (including essential medical care and education). They claim that systemic usage of forced labor hi...

    WB Inspection Panel - Uzbekistan - 2013
  20. Complaint > Altain Khuder debt & equity

    Filing: Complaint

    ...change. 9 Cash instead of land based compensation Regardless of whether the compensation amounts reflected the true value of the herders’ camps, a different issue is that cash payments are not effective means of compensating and resettling herders in the first place. As described above, land tenure in Mongolia is highly complex and land is often managed under customary arrangements, of...

    EBRD Project Complaint Mechanism - Mongolia