Complaint > VEIL II-01/ Ratanakiri Province

Agreement: English

...requested confidentiality. In April 2014, representatives of the affected communities and HAGL chose to participate in a dispute resolution process facilitated by CAO. Since 2014, CAO has been coordinating meetings between community representatives, the civil society organizations supporting them, and company staff. In January 2015, the parties adopted a set of Ground Rules. Further agreements were reached in July and September 2015 between HAGL and the affected communities. To implement one of ...

Complaint > Anvil Mining Congo, SARL-01/World Bank President Request

Compliance Review: English

...President of the World Bank Group. In accordance with its Operational Guidelines 2 , CAO screened the audit request against its appraisal criteria and accepted the audit request in early August 2005. The Dikulushi Project involves developing and mining a copper-silver deposit located in the Haut- Katanga district of Katanga province in the DRC. The project is located about 400 kilometers by road north of the city of Lubumbashi, the provincial capital of Katanga (see Figure 1.1). The deposit...

Complaint > Empresa Electrica Pangue S.A.-02/Upper Bio-Bio Watershed

Closing Report: English

...request of the Organization, represented by its Board, or by the President, he must directly design and prepare future projects to raise the necessary resources for the Organization’s continuation. He is responsible for coordinating the Websites, updating their contents. The first task is to effectively implement the project called strengthening participation and development in our communities, and jointly establish the type of organizational modality that we need with roles and ...

Complaint > Yanacocha-09/Cajamarca

Eligibility: CAO Assessment Report - Yanacocha 09 - July 2017 - English

...request and receive medical records from the Company about procedures or treatments that were provided to them by the Company’s medical staff. When it comes to information held by third parties, such as clinics or hospitals, the Company indicated it does not have access to that information due to the confidential nature of those records as established by Peruvian law, and that workers should request those materials directly from the third party. The Company expressed concern over the compl...

Complaint > Yanacocha-07/Cajamarca

Eligibility: CAO ASSESSMENT REPORT Regarding local community concerns in relation to IFC’s Yanacocha project (#2983) in Cajamarca, Peru July 2014

...requested that Yanacocha uphold the commitments made at the time of the land acquisition. The complainants claim that Yanacocha never acknowledged the commitments that had been made, and never engaged with the former landowners on this issue, turning down requests for meetings. The complainants raise concerns about the process undertaken by Minas Conga at the time, reporting that the representatives took advantage of the illiteracy or lack of education of the campesinos, offering very low ...

Complaint > Agrokasa-01/Ica

Filing: Complaint from Junta de Usuarios de Aguas Subterraneas del Valle de Ica regarding

...President of the Ica Region, is lying in the Huancavelica President’s office, awaiting his signature. Huancavelica and Ica constitute an “Inter Region Basin” under the new Hidric Resources law, passed last March. For Water management strategic decisions to be made, the only serious Hidro-Geological study of Ica, was made 39 years ago by the Israeli form “Tajal.” A subsequent Comprehensive strategic plan was done by a Spanish firm in the eighties. T...

Complaint > Mozal-01/Matola and Maputo

Filing: Complaint, October 1, 2010

...requested special authorization for the bypass operation, but to date both Mozal and MICOA have refused to provide a copy of this authorization. After insisting attempts of the coalition to get access to the two studies on which the alleged authorization is based on, we were allowed to view them in the MICOA library for reading purposes only. Mozal saw itself at no occasion required to present the documents when requested, see request in annex 6 and response in annex 7. The studie...

Complaint > Lukoil Overseas-01/Berezovka

Compliance Review: Terms of Reference for Audit of IFC's Involvement in the Karachaganak Project, June 2007

...President of the World Bank requests from IFC as defined in the 2006 updated Operational Guidelines. Terms of reference C - I - R7 - Y06 – F085 3

Complaint > Alto Maipo-01/Cajon del Maipo

Eligibility: English

...president of the Community Union of Neighborhood Boards, the president of the soccer league of the Municipality, the president of the Citizen’s Defense Committee of Cajón del Maipo, the president of the Communal Association of Huasos9 of San José de Maipo, the manager of AES Gener Cordillera Complex, and an executive of AES Gener appointed by the Company. The Company contends that it has a mechanism for receiving complaints that has been working ...

Complaint > Lydian Intl3-02/Gndevaz

Appraisal: English

...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provisi...

Complaint > Hidromaule-01/San Clemente

Appraisal: CAO Compliance Appraisal Report Hidromaule - June 25, 2015 - English

...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provisi...

Complaint > Lydian Intl3-01/Gndevaz & Jermuk

Eligibility: Lydian-01 Assessment Report - English - December 2014

...President, EcoLur • Anna Shahnazaryan, Representative, Save Teghut civic initiative • Levon Galstyan, Representative, Pan-Armenian Environmental Front • Silva Adamyan, Chairman, Center for Bird Lovers • Arthur Grigoryan, Lawyer, EcoRight • Eleonora Gabrielyan, President, Armenian Botanical Society • Artur Ashughyan, Advisor to the Minister, Armenian Ministry of Economy In meetings with local residents, CAO met with people opposing the mine project...

Complaint > Karot Hydro-04/Jhelum River

Dispute Resolution: Dispute Resolution Conclusion Report

...requested compensation for being unfairly dismissed and/or forced to resign, and provision of new jobs for some members of the Complainant group. The Company did not agree to these requests, because according to them, there were no records or evidence to support the Complainants’ claims of unfair dismissal or forced resignation. On the other hand, the Company felt that its vision was very different from that of the Complainants. KPCL stated that its focus was to find long-term sustainable ...

Complaint > Dinant-02/Rio Aguan

Appraisal: English

...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy p...

Complaint > Dinant-03/Aguan Valley

Appraisal: English

...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy p...

Complaint > BTC Pipeline-33/Vale

Eligibility: English

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of those projects. The CAO assessment is conducted by CAO’s Ombudsman function. The purpose of CAO’s assessment is to: (1) clarify the issues and concerns raised by the complainant(s); (2) gather information on how other stakeholders see the situ...

Complaint > Orion-02/ Gualeguaychu

Eligibility: English

...requests the Court to indicate provisional measures concerning alleged breaches by Uruguay of obligations incumbent upon it under the Statute of the River Uruguay, a treaty signed by the two States on 26 February 1975, with a view to establishing the joint machinery necessary for the optimum and rational utilization of that part of the river which constitutes their joint boundary3. Furthermore, on November 29, 2006 Uruguay submitted a request to the ICJ for the indication of provisional me...

Complaint > Trans-Anatolian Pipeline-01/Vale

Appraisal: CAO Appraisal Report TANAP-01 - March 2018- English

...resident, the President of the World Bank Group or IFC/MIGA senior management. Following a compliance investigation, CAO may determine that it is necessary to monitor actions taken by IFC or MIGA until such actions assure CAO that its compliance findings are being addressed. 1 For more information about CAO, please visit www.cao-ombudsman.org. 1 CAO Operational Guidelines, 2013, para. 4.4.6. Compliance Appraisal Report – Trans-Anatolian Pipeline-01/Vale, Georgia 2 Table o...

Complaint > Lukoil Overseas-02/Berezovka

Eligibility: English

...President has issued an order to the country’s relevant ministries and agencies to conduct an investigation and punish the individuals responsible for the violation of environmental protection law (Directive of the RK President No. 1078 of 27.02.2007). The foregoing facts attest that the KPO company has been, systematically and for a prolonged period of time, violating a whole host of provisions of international conventions and Republic of Kazakhstan environmental protection law, en...

Complaint > Yanacocha-02/Cajamarca

Agreement: November 2001

...requested that in the course of future visits, a presentation be made at the school of communication on dispute resolution practices. Choropampa 1. At the request of elected leaders of Magdalena and Choropampa and members of civil society, and with the support of Minera Yanacocha and the knowledge of the Peruvian government, the CAO has agreed to convene and organize a team of medical experts, with international standing, to conduct a medical review....