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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Improvement of Health Services Delivery at Mulago Hospital and in the City of Kampala, Uganda

    Project Document: Fact Finding Mission Report

    ...President and sent a copy to the Requestors on 7 March 2014. The attached Management Response (Annex 2) was received by the Director of CRMU on 3 April 2014, within the 21 day-time frame stipulated in the IRM Rules. Management claims to have followed all Bank policies and procedures applicable to this project and expressed the opinion that CRMU has no jurisdiction over the Request. The Director of CRMU sent a copy of the Request to the Director of IACD, as reference to fraud was made in the...

    AfDB Independent Recourse Mechanism - Uganda - 2014
  2. Complaint > Agrokasa-01/Ica

    Appraisal: Appraisal Report: Case of IFC Involvement with Agrokasa/Corporacion Drokasa, June 22, 2010

    ...request. It cannot go beyond the confines of the complaint or request to address other issues. In such cases, the complainant or requestor should consider a new complaint or request. The CAO compliance appraisal will consider how IFC/MIGA assured itself/themselves of compliance with national law, reflecting international legal commitments, along with other audit criteria. The CAO has no authority with respect to judicial processes. The CAO is not an appeals court or a legal enforcement mec...

    IFC Compliance Advisor/Ombudsman - Peru - 2010
  3. Complaint > South-West Corridor Road Project

    Monitoring: Problem-solving Initiative Monitoring Report II

    ...requested that both a Problem-solving Initiative (PSI) and a Compliance Review (CR) be undertaken by the PCM. The Eligibility Assessment Report for a Problem-solving Initiative, released in September 2015, concluded that the Complaint was eligible under the PCM’s Rules of Procedure (PCM RPs). On 20 October 2015, the President of the Bank accepted the recommendation of the Eligibility Assessors for a PSI and PCM Expert Susan Wildau was appointed to undertake the assignment. The PCM Expert conduct...

    EBRD Project Complaint Mechanism - Kazakhstan
  4. Complaint > South-West Corridor Road Project

    Monitoring: Problem-solving Initiative Monitoring Report I

    ...requested both a Problem-solving Initiative and a Compliance Review. The Eligibility Assessment Report for a Problem-solving Initiative (PSI), released in September 2015, concluded that the Complaint was eligible under the PCM’s Rules of Procedure (PCM RPs). On 20 October 2015, the President of the Bank accepted the recommendation of the Eligibility Assessors for a PSI and PCM Expert Susan Wildau was appointed to undertake the assignment. The PCM Expert conducted the PSI, including in-country me...

    EBRD Project Complaint Mechanism - Kazakhstan
  5. Complaint > Rural Land Titling & Registration Project in Peru - Third Phase

    Eligibility: Eligibility Memorandum Public Disclosure

    ...Request. August 31, 2015 Telephone call with Requesters regarding Request and MICI process. Granting of a maximum period of 10 business days to the Requesters to September 1, 2015 submit additional information required to process the Request. September 2, 2015 Receipt of additional information requested of the Requesters. September 3, 2015 Registration of the Request and notice to the...

    IDB Independent Consultation and Investigation Mechanism - Peru - 2016
  6. Complaint > Wilmar Group-01/West Kalimantan

    Appraisal: CAO Appraisal Report for Audit of IFC - Case of Wilmar Group, Indonesia, Complaint by Forest Peoples Programme, September 2008

    ...request. It cannot go beyond the confines of the complaint or request to address other issues. In such cases, the complainant or requestor should consider a new complaint or request. The CAO compliance appraisal will consider how IFC/MIGA assured itself/themselves of compliance with national law, reflecting international legal commitments, along with other audit criteria. The CAO has no authority with respect to judicial processes. The CAO is not an appeals court or a legal enforcement mec...

    IFC Compliance Advisor/Ombudsman - Indonesia
  7. Complaint > Dinant-01/CAO Vice President Request

    Compliance Report: English

    ...request from the President of the World Bank Group, senior management of IFC or MIGA or the CAO Vice President. A compliance process must remain within the scope of the original complaint or request. CAO Compliance auditing focuses on IFC and MIGA, and how IFC/MIGA assured itself of project environmental and social (E&S) performance. The purpose of a CAO audit is to ensure compliance with policies, standards, guidelines, procedures, and conditions for IFC/MIGA involvement, and thereby improve E&...

    IFC Compliance Advisor/Ombudsman - Honduras
  8. Complaint > Education Improvement Project

    Registration: 94 - Notice of Registration (English)

    ...Request The Panel notes that it verified, at the time the Request was submitted, that the Request met the basic requirements for registration. The Panel confirms that the Request was submitted by at least two people, in relation to two projects supported by the World Bank. The Bank's financing for the EQRP2 and the EIP have not yet reached 95% disbursement. The Requesters assert that they are affected by activities supported·by the Bank, and the Request raises issues of harm which ...

    WB Inspection Panel - Armenia - 2014
  9. Complaint > Lukoil Overseas-02/Berezovka

    Appraisal: English

    ...President has the discretion to request the compliance arm of CAO, CAO Compliance, to appraise the concerns raised in the complaint for a compliance audit of IFC or MIGA. Alternatively, a compliance audit can be initiated by request from the President of the World Bank Group or the senior management of IFC or MIGA. A CAO Compliance appraisal is a preliminary investigation to determine whether the CAO should proceed to a compliance audit of IFC or MIGA. Through CAO Compliance appraisals, the...

    IFC Compliance Advisor/Ombudsman - Kazakhstan
  10. Complaint > San Francisco-Mocoa Alternate Road Construction Project - Phase I

    Dispute Resolution: Issuance of Consultation Phase Report

    ...requesting that the case no longer be processed under the Consultation Phase and that it therefore be transferred to the ICIM’s Compliance Review Panel. This request is unaccompanied by any records that would demonstrate that this decision was made by mutual agreement among all the Requesters. Nonetheless, the Requesters will have the opportunity to reiterate the request once the file has been transferred to the Office of the Executive Secretary. 45 Policy Establishing the ICIM, section 47. 4...

    IDB Independent Consultation and Investigation Mechanism - Colombia - 2013
  11. Complaint > Irrigation System Enhancement Project (Second Request)

    Registration: Notice of Registration-Second Request(English)

    ...President of the Bank promptly upon receiving a request for inspection." With this notice, I am notifying you that I have, on May 24,2016, which is also the date of this notice, registered this Request. 15. The Panel's registration implies no judgment whatsoever concerning the merits of a Request for Inspection. As stated above, the Panel intends to consider this Request jointly with its processing of the previous Request. As provided in paragraph 18 of the Resolution, and paragraph...

    WB Inspection Panel - Armenia - 2016
  12. Complaint > Irrigation System Enhancement Project (First Request)

    Registration: 107-Notice of Registration-Second Request(English)

    ...President of the Bank promptly upon receiving a request for inspection." With this notice, I am notifying you that I have, on May 24,2016, which is also the date of this notice, registered this Request. 15. The Panel's registration implies no judgment whatsoever concerning the merits of a Request for Inspection. As stated above, the Panel intends to consider this Request jointly with its processing of the previous Request. As provided in paragraph 18 of the Resolution, and paragraphs 2 an...

    WB Inspection Panel - Armenia - 2016
  13. Complaint > Second Rural Enterprise Support Project

    Registration: 89-Notice of Registration (English)

    ...Requesters The Request was submitted by Ms. lnoyatova Vasila Akhmedjanovna, Chair of the Human Rights Society of Uzbekistan "Ezgulik", Ms. Nadezhda Ataeva, President of the Association of Human Rights in Central Asia, and Ms. Umida Niyazova, Head of the Uzbek- German Forum for Human Rights, on their behalf and on behalf of the signatories to the Request who requested the Inspection Panel to keep their identities confidential (hereinafter "the Req...

    WB Inspection Panel - Uzbekistan - 2013
  14. Complaint > Odra-Vistula Flood Management Project - Eighth Request

    Registration: Notice of Registration

    ...Request does not concern issues of procurement, and at the time of receipt of the Request the Project was 15 percent disbursed. The Panel has not previously made a recommendation on the issues raised in this Request. · 14. The Panel had a phone call with one of the Requesters on September 24, 2019, to better understand the Requesters' concerns, seek clarifications and explain the Panel's process and mandate. The Requester explained in more detail the conce...

    WB Inspection Panel - Poland - 2019
  15. Complaint > Private Power Generation, Water Management and Development, and Energy for Rural Transformation III (Second Request)

    Registration: Notice of Registration(Second Request)

    ...Request for Inspection (the Request), dated September 9, 2016, regarding the potential flooding of the Kalagala Offset Area in Uganda. The Request concerns the Private Power Generation (Bujagali) Project (P089659); the Water Management and Development Project (P123204), and the Energy for Rural Transformation Phase III Project (P133312). The Request was submitted by "three residents of the Busoga region and concerned citizens" (the Requester...

    WB Inspection Panel - Uganda - 2016
  16. Complaint > Improving Rural Livelihoods through Carbon Sequestration Project

    Filing: 80-Request for Inspection (English)

    ...President. 10. Two brochures on the IRL project and enterprises i.e VCCSL and Socio-eC02nomix-Global SOLUTIONS LIMITED (An enviro-social enterprise to ben'it poor from carbon Credits) 19 April,2012 Sriharsha Masabathula President To The President The World Bank 1818 H Street, NWO Washington, DC 20433 Dear Mr. President, As a young president of an enviro-social enterprise, VEDA ...

    WB Inspection Panel - India - 2010
  17. Complaint > DRC High Priority Roads Reopening and Maintenance (2nd Additional Financing)

    Registration: Notice of Registration(English)

    ...Request. Registration of the Request 18. As provided in paragraph 17 of the IBRD Resolution (the “Resolution”) that established the Panel, “the Chairperson of the Panel shall inform the Executive Directors and the President of the Bank promptly upon receiving a request for inspection.” With this notice, I am notifying you that I have, on September 13, 2017, registered this Request. 19. The Panel’s registration implies no judgment whatsoever concerning the merits of a Request for Inspecti...

    WB Inspection Panel - Democratic Republic of Congo - 2017
  18. Complaint > Pronaca Expansion-01/Santo Domingo de los Tsachilas

    Appraisal: English

    ...request. It cannot go beyond the confines of the complaint or request to address other issues. In such cases, the complainant or requestor should consider a new complaint or request. The CAO compliance appraisal will consider how IFC/MIGA assured itself/themselves of compliance with national law, reflecting international legal commitments, along with other audit criteria. The CAO has no authority with respect to judicial processes. The CAO is not an appeals court or a legal enforcement mec...

    IFC Compliance Advisor/Ombudsman - Ecuador - 2011
  19. Complaint > Electricity Expansion Project

    Registration: Notice of Registration (English)

    ...Requesters, was able to verify that there are overlaps of Requesters and concerns with the complaint presented to the EIB-CM. In the interest of savings and efficiency, where feasible, the Panel and the EIB-CM will coordinate the processing of these complaints. All communications in connection with the Request will be sent to the representatives of the Requesters. The Request has been assigned IPN Request Number RQ 14/06 Yours sincerely, ...

    WB Inspection Panel - Kenya - 2014
  20. Complaint > Transport Sector Support Project and its Additional Financing

    Registration: Notice of Registration

    ...Request for Inspection ("the Request") of the Transport Sector Support Project and its Additional · Financing ("the Project") in Kenya. The Request was submitted by three members of the project-affected community ("the Requesters") who asked the Panel to keep their identities confidential. 1 2. The Requesters' concerns relate to impact from works on the Webuye-Kitale road, which is financed by the Project. The complaint raises c...

    WB Inspection Panel - Kenya - 2018