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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Natural Resource Management Project

    Registration: 84-Notice of Registration (English)

    ...Request for Inspection KENYA: Natural Resource Management Project (P095050) Receipt of Request On January 14, 2013, the Inspection Panel received a Request for Inspection (hereafter "the Request") related to the Kenya: Natural Resource Management Project (NRMP or "the Project"). The Requesters The Request was sent by individuals from Sengwer communities who "live and represent others who li...

    WB Inspection Panel - Kenya - 2013
  2. Complaint > Water and Sanitation Service Improvement Project and Water and Sanitation Service Improvement Project - Additional Financing

    Registration: 115-Notice of Registration

    ...Request. Registration of the Request 17. As provided in paragraph 17 of the Resolution, "the Chairperson of the Panel shall inform the Executive Directors and the President of the Bank promptly upon receiving a request for inspection. " With this notice, I am notifying you that I have, on January 12, 2017, which is also the date of this notice, registered this Request. 18. The Panel's registration implies no judgment whatsoever concerning the merits of a Request for Inspection. ...

    WB Inspection Panel - Kenya - 2017
  3. Complaint > Lom Pangar Hydropower Project

    Registration: Notice of Registration

    ...Requesters do not consider as payment for overtime work. 7. The Request states that the Project’s Environmental and Social Management Plan and the Specific Contractual Engagement on Environmental and Social Management were violated. 8. The Request also includes a report titled “World Bank Project Exploiting Human Labour: Lom Pangar Hydro Project in Cameroon,” dated September 2015, which the Requesters ask to be a part of the Request. The Panel understands that the claims in the Reque...

    WB Inspection Panel - Cameroon - 2017
  4. Complaint > Panama Canal Expansion Program

    Eligibility: Issuance of Eligibility Memorandum

    ...Request for a 45-day period to provide management and the Requesters with the opportunity to listen and address the issues raised in the Request. As per the request of Management and the Requesters, this period was extended for another 45 days until January 17, 2012. During this ninety-day period, the Requesters, the Executing Agency and the Bank’s team were able to understand the scope of the Request and exchange information about the Project. On December 21, 2011, the parties met in Panama Cit...

    IDB Independent Consultation and Investigation Mechanism - Panama - 2012
  5. Complaint > Natural Resource Management Project

    Eligibility: 84 - Management Report and Recommendation (English)

    ...requested the Board to approve the Panel’s recommendation to process this Request as part of the ongoing investigation relating to the first Request for Inspection. The Panel proposed to verify the technical eligibility of the Requesters and the Request during the planned investigation visit. The Board approved the Panel’s request to process the second Request jointly with the first Request and, if deemed eligible, that the Panel address the claims presented in this additional Request in th...

    WB Inspection Panel - Kenya - 2013
  6. Complaint > Private Power Generation, Water Management and Development, and Energy for Rural Transformation III

    Registration: Notice of Registration

    ...Request 15. As provided in paragraph 17 of the IDA Resolution (“the Resolution”) that established the Panel, “the Chairperson of the Panel shall inform the Executive Directors and the President of the Bank promptly upon receiving a request for inspection.” With this notice, I am notifying you that I have, on September 6, 2016, which is also the date of this notice, registered this Request. 16. The Panel’s registration implies no judgment whatsoever concerning the merits of a Request fo...

    WB Inspection Panel - Uganda - 2016
  7. Complaint > Mongolia Mining Infrastructure Investment Support (P118109) and Mining Infrastructure Investment Support - Additional Financing

    Registration: 102-Notice of Registration(English)

    ...Request The Panel has verified that the Request meets the basic requirements for registration: (i) the Request was submitted by at least two people in relation to a project supported by the World Bank, (ii) Bank's financing is neither closed, nor reached 95% disbursement (at the time of receipt of the Request, the Project was about 31 % disbursed), (iii) the Requesters assert that they are affected by activities supported by the World Bank, and the Request raises issues of harm ...

    WB Inspection Panel - Mongolia - 2015
  8. Complaint > Integrated Coastal Zone Management and Clean-Up Project, First Request

    Eligibility: 47-Management Report and Recommendation (English)

    ...Requesters nor respond to their complaints at that time. On July 25, 2007 the Requesters filed a request for inspection. 26. Meetings with Requesters regarding the Jale Demolitions. During the course of the Inspection Panel investigation, Management met with the Requesters on two occasions and with a representative in Tirana, Albania on several occasions. In March 2008, Management met with the Requesters in Jale. In November 2008, senior staff met with the Requesters in Jale, followed by an...

    WB Inspection Panel - Albania - 2007
  9. Complaint > Gradacac Water Supply

    Eligibility: Eligibility Assessment Report

    ...Requesters and Clients to resolve the environmental, social and public disclosure issues underlying a Request, without attributing blame or fault. President the President of the Bank 4 PUBLIC PUBLIC Executive Summary The Request The Independent Project Accountability Mechanism (IPAM) received a Request on 26 August 2021 from Mr Musa Suljević, who is also representing a second Requester that asked for confidentiality due to fear of reprisals. The two Requesters are residents of the Gra...

    EBRD Independent Project Accountability Mechanism - Bosnia and Herzegovina - 2022
  10. Complaint > Mining Development and Environmental Control Assistance Project

    Eligibility: 20-Eligibility Report (English)

    ...Request for Inspection (the "Request") related to the above- mentioned project. (Annex 1). The Panel registered the Request in the Panel’s Register on December 17, 1999 ("Registration") as required under the Panel’s Operating Procedures). 1 It also delivered a copy of the Request to the President of International Bank for Reconstruction and Development ("IBRD" or "the Bank"). A. THE LOAN 2. The Ecuador Mining Development and Environmental ...

    WB Inspection Panel - Ecuador - 1999
  11. Complaint > Corridor Vc 2 (Request #3)

    Eligibility: Eligibility Assessment Report

    ...Requesters and Clients to resolve the environmental, social, and public disclosure issues raised in a Request, without attributing blame or fault. PSD Project Summary Document President the President of the EBRD 4 PUBLIC PUBLIC Executive Summary The Request1 On 13 July 2023 the Independent Project Accountability Mechanism (IPAM) received a Request from Mr Ilijas Sakic, a resident of Zenica, in Bosnia and Herzegovina. The Requester raises allegations of structural damage to his proper...

    EBRD Independent Project Accountability Mechanism - Bosnia and Herzegovina - 2024
  12. Complaint > Santiago-Valparaiso-Viña Toll Road Guarantee

    Eligibility: Eligibility Memorandum Public Disclosure

    ...Request is filed by a representative, the identity of the Requesters on whose behalf the Request is filed will be indicated and written proof of representation will be attached. b. The Request clearly identifies a Bank-Financed Operation that has been approved by the Board, the President, or the Donors Committee. c. The Request describes the Harm that could result from potential ...

    IDB Independent Consultation and Investigation Mechanism - Chile - 2016
  13. Complaint > Corridor Vc 2 (Request #3)

    Dispute Resolution: Problem Solving Summary

    ...Requesters and Clients to resolve the environmental, social, and public disclosure issues raised in a Request, without attributing blame or fault. PSD Project Summary Document President the President of the EBRD 4 PUBLIC PUBLIC Executive Summary The Request1 On 13 July 2023 the Independent Project Accountability Mechanism (IPAM) received a Request from a resident of Zenica, in Bosnia and Herzegovina. The Requester raised allegations of structural damage to his property, vibration and...

    EBRD Independent Project Accountability Mechanism - Bosnia and Herzegovina - 2025
  14. Complaint > Ficohsa-01/ CAO Vice President Request

    Appraisal: CAO Compliance Appraisal of IFC investments in Banco Ficohsa - December 4, 2013

    ...request of CAO Vice President, President of the World Bank Group or IFC/MIGA senior management. The focus of CAO Compliance is on IFC and MIGA, not their client. This applies to all IFC’s business activities including the real sector, financial markets, and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy prov...

    IFC Compliance Advisor/Ombudsman - Honduras - 2013
  15. Complaint > Private Sector Development and Competitiveness Project (First Request)

    Management Response: 54-Management Response (English)

    ...Request for Inspection related to the above-referenced Project. The second Re- quest has been assigned IPN Request Number RQ09/03. Because the second Request raises similar issues and refers to the same project as the Request of March 12, and for reasons of economy and efficiency, the Panel advised Management that it would consider processing both requests jointly. Unless specifically noted, these are collectively hereafter referred to as the “Requests.” 2. Structure of the Text. The ...

    WB Inspection Panel - Democratic Republic of Congo - 2009
  16. Complaint > Ficohsa-01/ CAO Vice President Request

    Compliance Report: English

    ...President. The President has no editorial input as to the content of the compliance Investigation Report, but may take the opportunity to discuss the investigation findings with CAO. Once the President is satisfied with the response by IFC/MIGA senior management, the President will provide clearance for the Investigation Report and the response. The President retains discretion over clearance. After clearance, CAO will disclose the Investigation Report and the IFC/MIGA response to the Board. CAO...

    IFC Compliance Advisor/Ombudsman - Honduras - 2014
  17. Complaint > Reconquista River Basin Environmental Sanitation Program- Request III

    Management Response: Management Response

    ...Request to MICI On 14 May 2019, MICI sent Management the Notice of Request Registration and Request for Management Response (“Notification”) related to Request MICI-BID-AR-2019-0148, which refers to the program (“Request”). The Request was filed by residents of the basin (“Requesters”) who allege that they will be adversely affected by environmental harm as a result of the Bank’s failure to comply with its Relevant Operational Policies within the scope of the program. The...

    IDB Independent Consultation and Investigation Mechanism - Argentina - 2019
  18. Complaint > Bidco-04/Thika

    Appraisal: CAO Compliance Appraisal Report - Kenya Bidco-04 - March 2018- English

    ...President, the President of the World Bank Group or IFC/MIGA senior management. Following a compliance investigation, CAO may determine that it is necessary to monitor actions taken by IFC or MIGA until such actions assure CAO that its compliance findings are being addressed.1 For more information about CAO, please visit www.cao-ombudsman.org. 1 CAO Operational Guidelines, 2013, para. 4.4.6. CAO Compliance Appraisal Report – IFC Investment in Bidco Bev. & Det.-04. ...

    IFC Compliance Advisor/Ombudsman - Kenya - 2018
  19. Complaint > Alto Maipo Hydroelectric Power Project

    Eligibility: Eligibility Memorandum Public Disclosure

    ...Requesters on whose behalf the Request is filed will be indicated and written proof of representation will be attached. b. The Request clearly identifies a Bank-financed operation that has been approved by the Board, the President, or the Donors Committee. c. The Request describes the Harm that could result from potential noncompliance with one or more Relevant Operational Policies. d. The Request describes the efforts that the Requeste...

    IDB Independent Consultation and Investigation Mechanism - Chile - 2017
  20. Complaint > EPS Kolubara Environmental Improvement

    Monitoring: Problem-solving Initiative Monitoring Report I (English)

    ...requested that PCM undertake problem-solving to address the concerns raised. The Eligibility Assessment Report relating to the Complaints, released in August 2017, found both Complaints eligible for a Problem-solving Initiative (PSI) in accordance with the PCM Rules of Procedure (PCM RP).The President of the EBRD accepted the recommendation of the Eligibility Assessors to proceed with PSI, and on 1 September 2017 PCM Expert Constantin-Adi Gavrilă initiated the PSI. Given the need for culturally ...

    EBRD Project Complaint Mechanism - Serbia