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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > PT Weda Bay Nickel-01/Weda Bay

    Appraisal: CAO Appraisal for Audit of MIGA: Case of MIGAs Guarantee Linked to the Engineering and Feasibility Phase of Developing the PT Weda Bay Nickel Project, October 3, 2011

    ...request. It cannot go beyond the confines of the complaint or request to address other issues. In such cases, the complainant or requestor should consider a new complaint or request. The CAO compliance appraisal will consider how IFC/MIGA assured itself/themselves of compliance with national law, reflecting international legal commitments, along with other audit criteria. The CAO has no authority with respect to judicial processes. The CAO is not an appeals court or a legal enforcement mec...

    IFC Compliance Advisor/Ombudsman - Indonesia - 2011
  2. Complaint > Downtown Redevelopment, Modernization of Metropolitan Public Transport, and of Government Offices Project

    Management Response: Management Response

    ...Request 13. Section F.14 of the MICI Policy establishes the content and format of a request, and section G.22 states the criteria for a request to be declared eligible. In view of these sections, Management summarizes the following considerations with respect to the request filed: a. A clear explanation of the alleged harm and its relation to the noncompliance of the Relevant Operational Policy (sections 14.f and 22.c). Having examined the formal case request and supplementa...

    IDB Independent Consultation and Investigation Mechanism - Paraguay - 2016
  3. Complaint > Railroad General Roca Improvement Program - Constitución - La Plata Line

    Management Response: Management Response

    ...Request to MICI On 24 June 2019, MICI sent Management the Notice of Request Registration and Request for Management Response (“Notice”) related to Request MICI-BID-AR-2019-0150 in reference to the Project. The Request was filed by a group of numerous individuals residing in the city of La Plata, Buenos Aires (“Requesters”), self-designated as “Neighbors United for the City,” who claim to have been affected by the railway works of the “underpass at 1st and 32nd in the Cit...

    IDB Independent Consultation and Investigation Mechanism - Argentina - 2019
  4. Complaint > Lagos Metropolitan Development and Governance Project

    Other: 91 - Panel's response to CSO letter on the first Pilot for Early Solutions

    ...Requesters, to which Bank management promptly responded. Furthermore, and as stipulated in the Pilot document, Requesters can at any time request for the process to be stopped and ask for a full investigation. In this particular case, we in fact received a last minute request to register the case, but we decided not to follow this route after carefully reviewing the issue of community representation. We noted that the initial Request for Inspection was submitted by the Social and Economic R...

    WB Inspection Panel - Nigeria - 2013
  5. Complaint > Alex Dev Ltd-02/Beni Suef

    Appraisal: English

    ...President of the World Bank Group. The President has no editorial input as to the content of the compliance Investigation Report but may take the opportunity to discuss the investigation findings with CAO. Once the President is satisfied with the response by IFC senior management, the President will provide clearance for the Investigation Report and the response. The President retains discretion over clearance. After clearance, CAO will disclose the Investigation Report and the IFC response to t...

    IFC Compliance Advisor/Ombudsman - Egypt - 2019
  6. Complaint > Visayas Base-Load Power Project

    Filing: Complaint

    ...President Haruhiko Kuroda 6. Letter to ADB President Kuroda from Bacolod Bishop Vicente Navarra 7. Minutes of the Meeting with Ms. Kurumi Fukaya To follow: 1. PEJC Petition on the Environmental Case against KSPC et al. We authorize the SPF to publicly release the information on this complaint. To protect us from possible harassment by the local government, we request that our identities be kept confidential. Signature: Jose Aaron Pedrosa, Jr. (Cebu City, Cebu) On our behalf, Engr. Vi...

    ADB Special Project Facilitator and Compliance Review Panel - Philippines - 2011
  7. Complaint > Egyptian Indian Polyester Company Sokhna-01/Hyderabad

    Closing Report: CAO Assessment and Dispute Resolution Conclusion Report - June 2017

    ...requested CAO to assist them in obtaining details from the complainant, of outstanding amounts. Upon receipt of the information, the company with the consent of the complainants requested to have direct discussions to resolve the issue. –6– Attempts by the EIPET to pay the complainants, through the assistance of the company’s bankers CIB, were unsuccessful. The company then sought assistance from its majority shareholders, Dhunseri Petrochem Lt...

    IFC Compliance Advisor/Ombudsman - Egypt - 2017
  8. Complaint > Ingenio Montelimar-01/Montelimar Environs

    Eligibility: CAO Assessment Report - Montelimar-01 - February 2016 - English

    ...requested the intervention of both CAO’s Dispute Resolution and Compliance functions. AMBeD is represented by its Board, and the organization has requested that all the other members’ names be kept confidential at this time for the purpose of this complaint. 3. ASSESSMENT PROCESS 3.1 Methodology The purpose of a CAO assessment is to clarify the issues and concerns raised by the complainants, to gather information on how the company and other stakeholders see the situation, and to d...

    IFC Compliance Advisor/Ombudsman - Nicaragua - 2016
  9. Complaint > Rural Land Titling & Registration Project in Peru - Third Phase

    Dispute Resolution: Consultation Phase Report Public Disclosure

    ...Request, Section II, paragraph 2(a). 6 Original Request, Section II, paragraph 2(c). 7 Original Request, Section II, paragraph 2(j). 8 Both documents are available in the Electronic Links section of this document. -5- Table 1. Timeline for the MICI process and main milestones to date Date Actions 2015 27 August Request received. ...

    IDB Independent Consultation and Investigation Mechanism - Peru - 2017
  10. Complaint > Tbilisi Railway Bypass 3

    Timeline: Processing steps

    ...President for approval, pursuant PCM RP 29(b) 10. Problem-solving 22 September Initiative approved by the 2011 President 11. Eligibility Assessment 23 September Report is publicly released 2011 and posted on the website The Eligibility Assessors recommended one joint PSI to address issues raised in the Complaints 2, 3 and 4 ...

    EBRD Project Complaint Mechanism - Georgia
  11. Complaint > Tbilisi Railway Bypass 2

    Timeline: Processing steps

    ...President for approval pursuant PCM, RP 29(b) 10. Problem-solving 22 September Initiative approved by the 2011 President 11. Eligibility Assessment 23 September Report is publicly released 2011 and posted on the website The Eligibility Assessors recommended one joint PSI to address issues raised in the Complaints 2, 3 and 4 on Tbilisi...

    EBRD Project Complaint Mechanism - Georgia
  12. Complaint > Tbilisi Railway Bypass 1

    Timeline: Processing steps

    ...President and the Board pursuant PCM, RP 29 10. Eligibility Assessment Report 19 September 2011 is publicly released and posted on the PCM website pursuant PCM, RP 29 (a) 11. According to the PCM RP 50, 4 November 2011 the Board of Directors approved, based on the recommendation of the President, the ad hoc appointment of Dr Daniel Bradlow as a Compliance Review Expert for the Complaint. 12. The deadline for the 31 May 2012 Compliance Review Report is extended...

    EBRD Project Complaint Mechanism - Georgia
  13. Complaint > EPS Kolubara Environmental Improvement

    Monitoring: Problem-solving Initiative Monitoring Report III (English)

    ...requested that PCM undertake a PSI to assist in resolving the issues identified. In August 2017, the PCM found both Complaints eligible for a single PSI. 2 The EBRD President accepted the Eligibility Assessors’ recommendation to initiate a PSI and in September 2017, Constantin-Adi Gavrilă was appointed to lead the Initiative as PCM Expert under the PCM Rules of Procedure (RP). Given the need for culturally-appropriate mediation between the Complainants and the Client (i.e., “the Parties”), PCM a...

    EBRD Project Complaint Mechanism - Serbia
  14. Complaint > Third Employment, Entrepreneurship and Human Capital Development Policy Loan (not registered)

    Timeline: 68-Register (English)

    ...Request for Inspection received June 14, 2010 by Secretariat 2. Notice of Receipt of the Request July 23, 2010 for Inspection and Decision Not to Register the Request Sent to the President Requesters July 23, 2010 Executive Directors July 23, 2010 3. Notice of Receipt of a Request July 23, 2010 for Inspection and Decision Not to Register the Request put on t...

    WB Inspection Panel - Poland - 2010
  15. Complaint > Alex Dev-01/Wadi al-Qamar

    Compliance Review: English

    ...President of the World Bank Group. The President has no editorial input as to the content of the compliance Investigation Report, but may take the opportunity to discuss the investigation findings with CAO. Once the President is satisfied with the response by IFC senior management, the President will provide clearance for the Investigation Report and the response. The President retains discretion over clearance. After clearance, CAO will disclose the Investigation Report and the IFC response TOR...

    IFC Compliance Advisor/Ombudsman - Egypt
  16. Complaint > Eco Oro-01/Bucaramanga

    Compliance Review: Terms of Reference for Compliance Investigation of IFC investment in Eco Oro Minerals

    ...President. The President has no editorial input as to the content of the compliance Investigation Report, but may take the opportunity to discuss the investigation findings with CAO. Once the President is satisfied with the response by IFC/MIGA senior management, the President will provide clearance for the Investigation Report and the response. The President retains discretion over clearance. After clearance, CAO will disclose the Investigation Report and the IFC/MIGA response to the Board. CAO...

    IFC Compliance Advisor/Ombudsman - Colombia
  17. Complaint > Tata Tea-01/CAO Vice President Request

    Appraisal: Compliance Appraisal for Audit of IFC regarding Amalgamated Plantations Private Limited (APPL), India: Case of Appraisal initiated by CAO Vice President, January 8, 2013

    ...President Summary This appraisal relates to labor related aspects of IFC‟s investment in Amalgamated Plantations Private Limited (APPL), a company which manages tea plantations in the Northeast of India. The scope of this compliance appraisal of IFC‟s investment in APPL was established by the CAO Vice President based on allegations submitted by the International Union of Food Workers (IUF) to IFC‟s Communication Portal for Performance Standard...

    IFC Compliance Advisor/Ombudsman - India - 2013
  18. Complaint > Fuzhou Environmental Improvement Project

    Compliance Report: CRP Final Report (English)

    ...requesting parties the option to keep their identities confidential; however, on 12 May 2009, the requesting parties informed the CRP that they did not seek confidentiality. 7 The letter of request for compliance was dated 28 April 2009; however, the requesting parties officially submitted the request for compliance on 3 June 2009 after withdrawing from the consultation phase. 8 At http://www.adb.org/SPF/fuzhou-proj-complaint-registry.asp. 9 In their November 2008 request, the request...

    ADB Special Project Facilitator and Compliance Review Panel - China - 2010
  19. Complaint > Lake Victoria Environmental Management Project

    Timeline: 19-Register (English)

    ...Requester(s): Action Date: Other Comments 1. Request for Inspection received by Secretariat October 12, 1999 2. Request Registered November 22, 1999 3. Notice of Registration with the Request sent to the November 22, 1999 President 4. Notice of Registration sent to: 5. Requesters November 22, 1999 6. Executive Directors ...

    WB Inspection Panel - Kenya - 1999
  20. Complaint > Special Structural Adjustment Loan

    Timeline: 17-Register (English)

    ...Requester(s): Mr. Victor E. Abravomich and Mr. Martin Abregu Action Date: Other Comments 1. Request for Inspection received by Secretariat July 26, 1999 2. Request Registered August 12, 1999 3. Notice of Registration with the Request sent to the August 12, 1999 President 4. Notice of Registration sent to: 5. Requesters ...

    WB Inspection Panel - Argentina - 1999