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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.
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Complaint > Ingenio Montelimar-01/Montelimar Environs
Eligibility: CAO Assessment Report - Montelimar-01 - February 2016 - English
...requested the intervention of both CAO’s Dispute Resolution and Compliance functions. AMBeD is represented by its Board, and the organization has requested that all the other members’ names be kept confidential at this time for the purpose of this complaint. 3. ASSESSMENT PROCESS 3.1 Methodology The purpose of a CAO assessment is to clarify the issues and concerns raised by the complainants, to gather information on how the company and other stakeholders see the situation, and to determin...
IFC Compliance Advisor/Ombudsman - Nicaragua - 2016 -
Complaint > Egyptian Indian Polyester Company Sokhna-01/Hyderabad
Closing Report: CAO Assessment and Dispute Resolution Conclusion Report - June 2017
...requested CAO to assist them in obtaining details from the complainant, of outstanding amounts. Upon receipt of the information, the company with the consent of the complainants requested to have direct discussions to resolve the issue. –6– Attempts by the EIPET to pay the complainants, through the assistance of the company’s bankers CIB, were unsuccessful. The company then sought assistance from its majority shareholders, Dhunseri Petrochem Lt...
IFC Compliance Advisor/Ombudsman - Egypt - 2017 -
Complaint > Lagos Metropolitan Development and Governance Project
Other: 91 - Panel's response to CSO letter on the first Pilot for Early Solutions
...Requesters and their representatives freely and directly. Throughout the Pilot process, there were numerous instances in which the Panel intervened to bring to the attention of Bank management specific concerns raised by the Requesters, to which Bank management promptly responded. Furthermore, and as stipulated in the Pilot document, Requesters can at any time request for the process to be stopped and ask for a full investigation. In this particular case, we in fact received a last minute reques...
WB Inspection Panel - Nigeria - 2013 -
Complaint > Indigenous and Community Biodiversity Project (COINBIO)
Management Response: 30-Management Response (English)
...Request for Inspection, IPN Request RQ04/1 (hereinafter referred to as “the Request”), concerning the Mexico Indigenous and Community Biodiversity Conservation Project (referred to hereinafter as the COINBIO Project or the Project) financed in part by the Global Environment Facility (GEF Trust Fund Grant No. TF24372). 2. This Management Response to the Request for Inspection contains the following sections: Section II briefly presents the Request; Section III provides the Project back- grou...
WB Inspection Panel - Mexico - 2004 -
Complaint > EPS Kolubara Environmental Improvement
Monitoring: Problem-solving Initiative Monitoring Report I (English)
...requested that PCM undertake problem-solving to address the concerns raised. The Eligibility Assessment Report relating to the Complaints, released in August 2017, found both Complaints eligible for a Problem-solving Initiative (PSI) in accordance with the PCM Rules of Procedure (PCM RP).The President of the EBRD accepted the recommendation of the Eligibility Assessors to proceed with PSI, and on 1 September 2017 PCM Expert Constantin-Adi Gavrilă initiated the PSI. Given the need for culturally ...
EBRD Project Complaint Mechanism - Serbia -
Complaint > Empresa Electrica Pangue S.A.-02/Upper Bio-Bio Watershed
...President, became one of the drivers for the creation of some form of recourse and accountability mechanism at IFC. This resulted in 1999 with the decision of the President to create the Office of the CAO. The first case that the CAO assessed was a complaint from one individual against IFC in relation to Pangue. This was resolved through negotiation and mediation after more than one year. 1 These were noted in the Hair Report as the Procedure for Environmental Review of IFC Projects (March 199...
IFC Compliance Advisor/Ombudsman - Chile -
Complaint > Eco Oro-01/Bucaramanga
...President. The President has no editorial input as to the content of the compliance Investigation Report, but may take the opportunity to discuss the investigation findings with CAO. Once the President is satisfied with the response by IFC/MIGA senior management, the President will provide clearance for the Investigation Report and the response. The President retains discretion over clearance. After clearance, CAO will disclose the Investigation Report and the IFC/MIGA response to the Board. CAO...
IFC Compliance Advisor/Ombudsman - Colombia -
Complaint > Alex Dev-01/Wadi al-Qamar
...President of the World Bank Group. The President has no editorial input as to the content of the compliance Investigation Report, but may take the opportunity to discuss the investigation findings with CAO. Once the President is satisfied with the response by IFC senior management, the President will provide clearance for the Investigation Report and the response. The President retains discretion over clearance. After clearance, CAO will disclose the Investigation Report and the IFC response TOR...
IFC Compliance Advisor/Ombudsman - Egypt -
Complaint > EPS Kolubara Environmental Improvement
Monitoring: Problem-solving Initiative Monitoring Report III (English)
...requested that PCM undertake a PSI to assist in resolving the issues identified. In August 2017, the PCM found both Complaints eligible for a single PSI. 2 The EBRD President accepted the Eligibility Assessors’ recommendation to initiate a PSI and in September 2017, Constantin-Adi Gavrilă was appointed to lead the Initiative as PCM Expert under the PCM Rules of Procedure (RP). Given the need for culturally-appropriate mediation between the Complainants and the Client (i.e., “the Parties”), PCM a...
EBRD Project Complaint Mechanism - Serbia -
Complaint > Rio Bogota Environmental Recuperation and Flood Control Project
Registration: 108-Notice of Registration(English)
...Request does not concern issues of procurement; and (vii) the Request is not the same as a previous Request on which the Panel has already made a recommendation. Registration of the Request 18. As provided in paragraph 17 of the IBRD Resolution ("the Resolution") that established the Panel, "the Chairperson of the Panel shall inform the Executive Directors and the President of the Bank promptly upon receiving a request for inspection." With this 4 At the time of receipt of the Request, the...
WB Inspection Panel - Colombia - 2016 -
Registration: 103-Notice of Registration(English)
...Request for Inspection On June 12, 2015 the Inspection Panel (the “Panel”) received a Request for Inspection (the “Request”) from residents of Hade and Obiliq municipality (the “Requesters”) in Kosovo. 1 The Request concerns three Bank operations: the Bank’s assistance to the Government of Kosovo for a resettlement-related policy, regulatory and legal framework financed under the closed Lignite Power Technical Assistance Project ...
WB Inspection Panel - Kosovo - 2015 -
Complaint > Improving Rural Livelihoods through Carbon Sequestration Project
Registration: 80-Notice of Registration (English)
...Requesters however did not consider the Bank’s response adequate to resolve the issues raised and requested the Panel to carry out an investigation. Events following the submission of the Request for Inspection Soon after the submission of the Request for Inspection, Bank Management requested a meeting with the Panel to discuss the issues raised in the Request for Inspection. Bank staff also indicated that a supervision mission to India and to some of the Project areas was immi...
WB Inspection Panel - India - 2010 -
Complaint > Rural Water Supply and Sanitation Project for Low Income States - First Request
Registration: Notice of Registration(English)
...Request for Inspection (“the Request”) of the India Rural Water Supply and Sanitation Project for Low Income States (RWSSP) (“the Project”). The Request was submitted by 104 Santhal tribal community members (“the Requesters”) from a village in the state of Jharkhand, India. On October 9, 2018, the Requesters sent to the Panel a supplement to their Request, explaining the alleged harm in further detail. The Requesters asked for confidentiality. ...
WB Inspection Panel - India - 2018 -
Complaint > Odra-Vistula Flood Management Project - First Request
Registration: Notice of Registration
...Requests does not concern issues of procurement and, at the time of receipt of the Requests, the Project was 15 percent disbursed. The Panel has not previously made a recommendation on the issues raised in these Requests. 14. During its review of the Requests, the Panel spoke to several of the Requesters and Requester representatives by telephone to understand their concerns better, seek clarifications and to inform them about the Panel’s process and mandate. The Requesters explained to t...
WB Inspection Panel - Poland - 2019 -
Complaint > Odra-Vistula Flood Management Project - Second Request
Registration: Notice of Registration
...Requests does not concern issues of procurement and, at the time of receipt of the Requests, the Project was 15 percent disbursed. The Panel has not previously made a recommendation on the issues raised in these Requests. 14. During its review of the Requests, the Panel spoke to several of the Requesters and Requester representatives by telephone to understand their concerns better, seek clarifications and to inform them about the Panel’s process and mandate. The Requesters explained to t...
WB Inspection Panel - Poland - 2019 -
Complaint > Odra-Vistula Flood Management Project - Third Request
Registration: Notice of Registration
...Requests does not concern issues of procurement and, at the time of receipt of the Requests, the Project was 15 percent disbursed. The Panel has not previously made a recommendation on the issues raised in these Requests. 14. During its review of the Requests, the Panel spoke to several of the Requesters and Requester representatives by telephone to understand their concerns better, seek clarifications and to inform them about the Panel’s process and mandate. The Requesters explained to t...
WB Inspection Panel - Poland - 2019 -
Complaint > Odra-Vistula Flood Management Project - Fourth Request
Registration: Notice of Registration
...Requests does not concern issues of procurement and, at the time of receipt of the Requests, the Project was 15 percent disbursed. The Panel has not previously made a recommendation on the issues raised in these Requests. 14. During its review of the Requests, the Panel spoke to several of the Requesters and Requester representatives by telephone to understand their concerns better, seek clarifications and to inform them about the Panel’s process and mandate. The Requesters explained to t...
WB Inspection Panel - Poland - 2019 -
Complaint > Odra-Vistula Flood Management Project - Fifth Request
Registration: Notice of Registration
...Requests does not concern issues of procurement and, at the time of receipt of the Requests, the Project was 15 percent disbursed. The Panel has not previously made a recommendation on the issues raised in these Requests. 14. During its review of the Requests, the Panel spoke to several of the Requesters and Requester representatives by telephone to understand their concerns better, seek clarifications and to inform them about the Panel’s process and mandate. The Requesters explained to t...
WB Inspection Panel - Poland - 2019 -
Complaint > Odra-Vistula Flood Management Project - Sixth Request
Registration: Notice of Registration
...Requests does not concern issues of procurement and, at the time of receipt of the Requests, the Project was 15 percent disbursed. The Panel has not previously made a recommendation on the issues raised in these Requests. 14. During its review of the Requests, the Panel spoke to several of the Requesters and Requester representatives by telephone to understand their concerns better, seek clarifications and to inform them about the Panel’s process and mandate. The Requesters explained to t...
WB Inspection Panel - Poland - 2019 -
Complaint > Odra-Vistula Flood Management Project - Seventh Request
Registration: Notice of Registration
...Requests does not concern issues of procurement and, at the time of receipt of the Requests, the Project was 15 percent disbursed. The Panel has not previously made a recommendation on the issues raised in these Requests. 14. During its review of the Requests, the Panel spoke to several of the Requesters and Requester representatives by telephone to understand their concerns better, seek clarifications and to inform them about the Panel’s process and mandate. The Requesters explained to t...
WB Inspection Panel - Poland - 2019
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