Complaint > Ficohsa-02/Tela

Eligibility: English

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, including an overview of CAO’s compliance and dispute resolution work see www.cao-ombudsman.org –2– TABLE OF CONTENTS TABLE OF CONTENTS .................................

Complaint > Tata Ultra Mega-02/Tragadi Village

Eligibility: Tata Ultra Mega-02 Assessment Report - April 2017 - English

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of those projects. For more information, including an overview of CAO’s compliance and dispute resolution work see www.cao-ombudsman.org. –2– TABLE OF CONTENTS LIST OF ACRONYMS ................................

Complaint > AD Hydro Power Limited-01/Himachal Pradesh

Eligibility: English

...President and Vice President) 7/23 Panchayat Membership at-large (4 of 7 members) 7/23 Road construction site tour and discussion of impacts with villagers 7/23 Mr. Ashok Joshi, Bilhwara Company - meeting #3 7/24 Mr. Chamel Singh, Kullu Deputy Commissioner The CAO team sought to 1) listen to understand the current situation; 2) ensure that all community members have a shared understanding of why the CAO was visiting the project; and 3) clarify how CAO could assist the community with ...

Complaint > Bidco Bev. & Det.-01/Thika

Eligibility: CAO Assessment Report - Bidco Bev. & Det.-01 - English

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA projects in a manner that is fair, objective, and constructive and to enhance the environmental and social outcomes of those projects. For more information, see www.cao-ombudsman.org. –2– TABLE OF CONTENTS List of Acronyms .................................................................................................................

Complaint > Program to Improve Highway Corridors in Paraguay

Eligibility: Issuance of Eligibility Memorandum

...Request was sent to MICI by Professors Kim Hill and Magdalena Hurtado on behalf of the Ache community and some of their leaders. The Request alleges that the Ache have suffered harm and will continue to do so due to the Bank’s failure to enforce provisions in the Loan Agreement that were meant to safeguard their rights to ancestral lands. The Request also refers to earlier forceful evictions and to ILO‐ Convention 169 that the Requesters allege supports the Ache community’s claims to the dispute...

Complaint > Myanma Awba Group Company Ltd.-01/Myanmar

Eligibility: Assessment Report, Myanma Awba Group Company Ltd.-01 - June 2018 - English

...requested meetings with the Company to understand the potential harm to the community, but that the Company has not responded to these requests. The only consultation done with the community was with regard to corporate social investment (CSI). Furthermore, the ESIA report is being disputed by the Complainants, who claim that they were not consulted during the process. They claim that water tests were only conducted on some, (but not all) of the potentially affected villages within the req...

Complaint > Mindoro Resources-01/Jabonga

Eligibility: English

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of those projects. The CAO assessment is conducted by CAO’s Ombudsman function. The purpose of CAO’s assessment is to: (1) clarify the issues and concerns raised by the complainant(s); (2) gather information on how other stakeholders see the situation;...

Complaint > Avianca-01/Bogota

Eligibility: Ombudsman Assessment Report Regarding concerns from labor unions on IFC's investment in the Avianca project (#25899) in Colombia, May 2012

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of those projects. The CAO assessment is conducted by CAO‟s Ombudsman function. The purpose of CAO‟s assessment is to: (1) clarify the issues and concerns raised by the complainant(s); (2) gather information on how other stakeholders see the situation;...

Complaint > Panama Canal Expansion-01/Gatun

Eligibility: English

...President and Board of the World Bank Group, and the public, that CAO Ombudsman has closed the complaint and transferred it to CAO Compliance for appraisal. 3 See: http://www.ifc.org/enviro and http://miganet.worldbank.org/wb/index.cfm 5|Page 1. The complaint From May to June 2011, the CAO received complaint letters from several local and national civil society and environmental organizations and members of the organization Alianza Pro Panama4, requesting CAO’s assistance in addressing a num...

Complaint > Land Management and Administration Project

Eligibility: 60-Final Eligibility Report (English)

...Request for Inspection on September 24, 2009. Management submitted its Response to the Request on November 2, 2009 1. 3. A Panel team visited Cambodia from November 16 - 19, 2009, to determine the eligibility of the Request for Inspection. On December 2, 2009, the Panel submitted its Report and Recommendation to the Executive Directors 2. The Panel found the Request and the Requesters eligible but at that time refrained from making a recomme...

Complaint > Third Power Project, Fourth Power Project, and proposed Bujagali Hydropower Project

Eligibility: 24-Eligibility Report (English)

...Request meet the eligibility criteria to submit a Request for Inspection, under the Resolution. The Panel therefore finds that the Requesters and the Request are eligible. F. Conclusion 31. The Request and Management Response contain conflicting assertions and interpretations about the issues, the facts, compliance with Bank policies and procedures, and actual harm and potential harm. The Panel is neither able to address these conflicting statements in...

Complaint > Mario Covas Rodoanel - Northern Sections 1 and 2 (2011)

Eligibility: Issuance of Eligibility Memorandum

...Requester’s name and contact information for the Requester information are recorded. are available. Project and operation at issue Fulfilled Rodoanel Mário Covas Project – have been identified. Northern Section 1 (BR-L1296) and 2 (BR-L1302). The Requester resides in the Fulfilled The Request...

Complaint > El Dorado International Airport

Eligibility: Issuance of Eligibility Memorandum

...Request is eligible for the Consultation Phase. I. Request Summary 1.1 On 12 August 2011, the Independent Consultation and Investigation Mechanism (ICIM)1 received a Request from the organization COMUNIDAD (Comunidades Unidas Macroproyecto Aeropuerto El Dorado) (the Requesters), on behalf of residents of Localidad Novena de Fontibón. The Requesters are represented by Ms. Gloria Cecilia Molina Villamarín (Representative).2 The Request describes the ...

Complaint > Cambodia Airport II-01/Preah Sihanouk

Eligibility: English

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of projects in which IFC and MIGA play a role. In the first instance, complaints are responded to by the CAO’s Ombudsman function. This document is a preliminary record of the views heard by the CAO team, and suggestions for next steps among the parties. These suggestion...

Complaint > Interagua-01/Guayaquil

Eligibility: English

...President of the World Bank Group. Its mandate is to address in a fair, objective, and constructive manner complaints brought by communities or individuals affected by IFC or MIGA projects, and to enhance the social and environmental outcomes of these projects. Upon determining that a complaint meets the specified criteria for a CAO intervention, the CAO Ombudsman conducts an assessment of the situation to clarify the issues, facilitate communication between the parties about their perspectives ...

Complaint > Education Improvement Project

Eligibility: 94 - Eligibility Report and Recommendation (English)

...Request, p. 10. 17 The Request, p. 14. 18 The Request, p. 7. 19 Ibid. 20 The Request, p. 9. 21 The Request, p. 12. 22 Ibid. 23 Ibid. 24 Ibid. 25 The Request, p. 8. 26 Ibid. 4 would provide for the quality education.” 27 The Requesters state that the quality of education suffers due to insufficient financing. 18. Religious Influence over Higher Education. The Requesters state that the subject standard for the...

Complaint > Red Sea - Dead Sea Water Conveyance Study Program

Eligibility: 76-Report and Recommendation (English)

...Request, p. 9, para 29. 17 The Request, p. 6, para 19. 18 The Request, p. 7, para 22. 19 The Request, p. 9, para 27. 20 The Request, p. 7, para 23. 21 The Request, p. 5, para 17. 4 18. The Request also alleges the lack of proper disclosure of information and adequate consultations on the draft study reports. It states that “in fact, more than 20 months after the beginning of the Study of Alternatives, the Reque...

Complaint > Private Sector Development and Competitiveness Project, First Request

Eligibility: 54-Third and Final Eligibility Report (English)

...Request for Inspection related to the retrenchment operation financed by the same Project. The Request concerned the Project’s impact on former employees of three state-owned banks (the “Three Banks Request”).3 This Request is similar to the previous ones in its allegation 1 This Request (the “First Gécamines Request”) was submitted by Mr. Chola Kabamba and Mr. Assani Kyombi, both residents of Likasi, Katanga, in the DRC, acting as former employees of the State mining enterprise...

Complaint > Nairobi Metropolitan Services Improvement Project

Eligibility: Inspection Panel Report and Recommendation

...Requesters’ concerns were brought to the Bank’s attention prior to the filing of the Request. The Requesters first contacted Management on May 23, 2018. On May 31, 2018, the Bank responded, referring the Requesters to the NaMSIP project coordinator. On June 7, 2018, the Requesters received a response from the KURA to the various concerns they raised. On April 12, 2019, with the submission of the Request, the Requesters indicated to the Panel their ...

Complaint > NTPC I Power Generation Project

Eligibility: Inspection Panel Report and Recommendation

...Request for Inspection ("Request"). Background 1. On May 1,1997 the Panel received a Request dated April 25 which alleged violations by Management of policies and procedures of the International Bank for Reconstruction and Development ("Bank") in relation to the National Thermal Power Corporation ("NTPC") Power Generation Project in Singrauli, India, financed by Loan 3632-IN (the "Project"). On May 2, 1997 the Panel notified the Executive Directors and Bank President of receipt of the Request (m...