Nairobi Metropolitan Services Improvement Project | Accountability Console
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Nairobi Metropolitan Services Improvement Project

Issues

Community health and safety

Description: Complaint raises concerns related to public health and safety including incidents of or an increase in accidents, release of hazardous materials, and spread of diseases. Concerns related to retaliation and/or violence are not included.

Complaints with this Issue: 274

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Consultation and disclosure

Description: Complaint raises concerns regarding inadequate or absent consultation about or disclosure of project information, including project impacts and/or mitigation plans.

Complaints with this Issue: 429

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Cultural heritage

Description: Complaint raises concerns about impacts on any type of tangible or intangible cultural heritage, including significant sites, unique environmental features, cultural knowledge, and traditional lifestyles.

Complaints with this Issue: 93

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Displacement (physical and/or economic)

Description: Complaint raises concerns about physical relocation, loss of shelter, and/or loss of assets that relate to income or livelihood.

Complaints with this Issue: 359

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Pollution

Description: Complaint raises concerns about releases of pollutants related to the project, including hazardous or non-hazardous chemicals, minerals, metals, pathogens, odors, noise, vibration, radiation, light, and heat.

Complaints with this Issue: 187

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Water

Description: Complaint raises concerns about access to or availability of water. Concerns related to water pollution are not included.

Complaints with this Issue: 170

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Sectors

Infrastructure

Description: Project relates to construction or improvement of large structures, facilities, or public works projects. Examples include roads and other transportation projects, sanitation and water treatment facilities, power plants, and industrial facilities.

Complaints in this Sector: 685

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Regulatory Development

Description: Project relates specifically to development or reform of legal frameworks, including laws and regulations.

Complaints in this Sector: 141

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Project

Name: Nairobi Metropolitan Services Improvement Project

Investments: WB P107314

Client:

Support:

Country: Kenya

Complaint

IAM: Inspection Panel (Panel)

ID: 132

Date Filed: April 10, 2019

Date Closed: July 31, 2019

Status: Closed Without Outputs

Description

On April 12, 2019, the Inspection Panel received a Request for Inspection of the World Bank-financed Nairobi Metropolitan Services Improvement Project (P107314). The Requesters’ concerns relate to plans to redevelop the area in which they live. They allege that such plans are being financed under the project and will result in evictions of community members and the demolition of cultural and historical facilities, which they claim are of “sentimental value” to the community members. The Requesters are concerned that a planned household survey may not be adequately conducted since previous ones “neglected to capture” all residents. They claim that the earlier land-take in their area was not legal, and based on “skewed public participation.” The Panel issued a Notice of Registration in response to the Request for Inspection on May 13, 2019. Panel Member Ramanie Kunanayagam and Senior Operations Officer Serge Selwan visited Kenya from June 19 to 23, 2019 and met with a variety of stakeholders.

Complaint Stages

Filing

April 10, 2019

Filing

Status:

Start Date: April 10, 2019

Registration

April 10, 2019 -

April 16, 2019

Registration

Status: Closed With Output

Start Date: April 10, 2019

End Date: April 16, 2019

Eligibility

April 16, 2019 -

July 31, 2019

Eligibility

Status: Closed With Output

Explanation: Mechanism deemed involvement unnecessary; Addressed outside process, Management is addressing or has addressed concerns

Dispute Resolution

Not Undertaken

Dispute Resolution

Status: Not Undertaken

Explanation: Not offered by mechanism, Stage is not practiced by mechanism

Compliance Review

Not Undertaken

Compliance Review

Status: Not Undertaken

Explanation: Case closed in earlier stage, Complaint was originally found ineligible or not registered

Has Compliance Report: No

Non-Compliance Found: No

Monitoring

Not Undertaken

Monitoring

Status: Not Undertaken

Explanation: Case closed in earlier stage, Complaint was originally found ineligible or not registered

Closed

July 31, 2019

Timeline