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  1. Complaint > Ficohsa-02/Tela

    Eligibility: English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, including an overview of CAO’s compliance and dispute resolution work see www.cao-ombudsman.org –2– TABLE OF CONTENTS TABLE OF CONTENTS .................................

    IFC Compliance Advisor/Ombudsman - Honduras - 2016
  2. Complaint > Tata Ultra Mega-02/Tragadi Village

    Eligibility: Tata Ultra Mega-02 Assessment Report - April 2017 - English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of those projects. For more information, including an overview of CAO’s compliance and dispute resolution work see www.cao-ombudsman.org. –2– TABLE OF CONTENTS LIST OF ACRONYMS ................................

    IFC Compliance Advisor/Ombudsman - India - 2017
  3. Complaint > AD Hydro Power Limited-01/Himachal Pradesh

    Eligibility: English

    ...President and Vice President) 7/23 Panchayat Membership at-large (4 of 7 members) 7/23 Road construction site tour and discussion of impacts with villagers 7/23 Mr. Ashok Joshi, Bilhwara Company - meeting #3 7/24 Mr. Chamel Singh, Kullu Deputy Commissioner The CAO team sought to 1) listen to understand the current situation; 2) ensure that all community members have a shared understanding of why the CAO was visiting the project; and 3) clarify how CAO could assist the community with ...

    IFC Compliance Advisor/Ombudsman - India - 2006
  4. Complaint > Bidco Bev. & Det.-01/Thika

    Eligibility: CAO Assessment Report - Bidco Bev. & Det.-01 - English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA projects in a manner that is fair, objective, and constructive and to enhance the environmental and social outcomes of those projects. For more information, see www.cao-ombudsman.org. –2– TABLE OF CONTENTS List of Acronyms .................................................................................................................

    IFC Compliance Advisor/Ombudsman - Kenya - 2016
  5. Complaint > Myanma Awba Group Company Ltd.-01/Myanmar

    Eligibility: Assessment Report, Myanma Awba Group Company Ltd.-01 - June 2018 - English

    ...requested meetings with the Company to understand the potential harm to the community, but that the Company has not responded to these requests. The only consultation done with the community was with regard to corporate social investment (CSI). Furthermore, the ESIA report is being disputed by the Complainants, who claim that they were not consulted during the process. They claim that water tests were only conducted on some, (but not all) of the potentially affected villages within the req...

    IFC Compliance Advisor/Ombudsman - Myanmar - 2018
  6. Complaint > Mindoro Resources-01/Jabonga

    Eligibility: English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of those projects. The CAO assessment is conducted by CAO’s Ombudsman function. The purpose of CAO’s assessment is to: (1) clarify the issues and concerns raised by the complainant(s); (2) gather information on how other stakeholders see the situation;...

    IFC Compliance Advisor/Ombudsman - Philippines - 2012
  7. Complaint > Avianca-01/Bogota

    Eligibility: Ombudsman Assessment Report Regarding concerns from labor unions on IFC's investment in the Avianca project (#25899) in Colombia, May 2012

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of those projects. The CAO assessment is conducted by CAO‟s Ombudsman function. The purpose of CAO‟s assessment is to: (1) clarify the issues and concerns raised by the complainant(s); (2) gather information on how other stakeholders see the situation;...

    IFC Compliance Advisor/Ombudsman - Colombia - 2012
  8. Complaint > Panama Canal Expansion-01/Gatun

    Eligibility: English

    ...President and Board of the World Bank Group, and the public, that CAO Ombudsman has closed the complaint and transferred it to CAO Compliance for appraisal. 3 See: http://www.ifc.org/enviro and http://miganet.worldbank.org/wb/index.cfm 5|Page 1. The complaint From May to June 2011, the CAO received complaint letters from several local and national civil society and environmental organizations and members of the organization Alianza Pro Panama4, requesting CAO’s assistance in addressing a num...

    IFC Compliance Advisor/Ombudsman - Panama - 2012
  9. Complaint > Yanacocha-02/Cajamarca

    Agreement: September 2001

    ...request of the President and/or senior management or as and when the CAO feels appropriate. • To act as an independent source of advice to the President of the World Bank Group regarding the environmental and social safeguard policies and the outcomes of the IFC and/or MIGA portfolio and projects. . 3 Formal Complaints and CAO Response The first formal complaint to the CAO was filed by the leaders of the community of Choropampa conce...

    IFC Compliance Advisor/Ombudsman - Peru
  10. Complaint > Cambodia Airport II-01/Preah Sihanouk

    Eligibility: English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of projects in which IFC and MIGA play a role. In the first instance, complaints are responded to by the CAO’s Ombudsman function. This document is a preliminary record of the views heard by the CAO team, and suggestions for next steps among the parties. These suggestion...

    IFC Compliance Advisor/Ombudsman - Cambodia - 2010
  11. Complaint > Interagua-01/Guayaquil

    Eligibility: English

    ...President of the World Bank Group. Its mandate is to address in a fair, objective, and constructive manner complaints brought by communities or individuals affected by IFC or MIGA projects, and to enhance the social and environmental outcomes of these projects. Upon determining that a complaint meets the specified criteria for a CAO intervention, the CAO Ombudsman conducts an assessment of the situation to clarify the issues, facilitate communication between the parties about their perspectives ...

    IFC Compliance Advisor/Ombudsman - Ecuador
  12. Complaint > Agri-Vie Fund-01/Kiboga

    Filing: Letter of complaint regarding New Forests Company, Luwunga Plantation; IFC financing via Agri-Vie Fund PCC (Project Number: 27674), December 20, 2011

    ...President of the World Bank. In this context, Oxfam has met with Mr. Lars Thunell and Mr. Oscar Chemerinski (together with members of their respective staffs). A primary focus of these conversations has been how IFC can assist in achieving redress for the affected communities. Please see attached correspondence between Oxfam and IFC relating to this matter. Also attached is correspondence with the President of the World Bank. Outcome sought by the complainants The primary concern of the affected...

    IFC Compliance Advisor/Ombudsman - Uganda - 2011
  13. Complaint > Agri-Vie Fund-02/Mubende

    Filing: Letter of complaint regarding New Forests Company, Namwasa Plantation; IFC financing via Agri-Vie Fund PCC (project Number: 27674), December 20, 2011

    ...President of the World Bank. In this context, Oxfam has met with Mr. Lars Thunell and Mr. Oscar Chemerinski (together with members of their respective staffs). A primary focus of these conversations has been how IFC can assist in achieving redress for the affected communities. Please see attached correspondence between Oxfam and IFC relating to this matter. Also attached is correspondence with the President of the World Bank. Outcome sought by the complainants The primary concern of the affected...

    IFC Compliance Advisor/Ombudsman - Uganda - 2011
  14. Complaint > India Infrastructure Fund-01/Dhenkanal District

    Management Response: IFC's Response to CAO Compliance Investigation Report: India Infrastructure Fund

    ...President Vice President and General Counsel Global Client Services Corporate Risk & Sustainability [FC Management Response to CAO -4- October 27,2015 Investigation Report on IIF AnnexA DRAFT ACTION PLAN # ...

    IFC Compliance Advisor/Ombudsman - India
  15. Complaint > Wilmar Group-03/Jambi

    Appraisal: CAO Appraisal Report - Wilmar-03 - June 25_2014

    ...President, IFC/MIGA management, or the President of the World Bank Group. The focus of the CAO compliance function is the performance of IFC and MIGA, not their client. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provisions. In many cases, however, in assessing the performance of the project and IFC’s/MIGA’s implem...

    IFC Compliance Advisor/Ombudsman - Indonesia - 2014
  16. Complaint > Alex Dev-01/Wadi al-Qamar

    Appraisal: English

    ...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provisi...

    IFC Compliance Advisor/Ombudsman - Egypt - 2016
  17. Complaint > Albania Hydros-01/Tirana

    Appraisal: CAO Compliance Appraisal of IFC advisory service project: Albania Hydros. March 18, 2014

    ...President, IFC/MIGA management, or the President of the World Bank Group. The focus of CAO compliance is on IFC and MIGA, not their client. This applies to all IFC’s business activities including the real sector, financial markets, and advisory services. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provisions. In ma...

    IFC Compliance Advisor/Ombudsman - Albania - 2014
  18. Complaint > Bidco Bev. & Det.-01/Thika

    Appraisal: CAO Compliance Appraisal Report - Bidco Bev. & Det.-01 - English

    ...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provisions. I...

    IFC Compliance Advisor/Ombudsman - Kenya - 2017
  19. Complaint > Avianca-01/Bogota

    Appraisal: Compliance Appraisal for Audit of IFC regarding Avianca S.A., Colombia: Case of Complaint from Global Unions on behalf of unions representing employees of Avianca, January 8, 2013

    ...requested. It is unclear to CAO whether requesting further information in the subsequent year’s AMR meets this requirement. In this context CAO notes that subsequent AMRs have not contained significantly more information on labor issues. 6 This is to be completed according to amendments to the legal agreement between IFC and the Company that extend the E&S provisions of the legal agreement to cover the operations of TACA in addition to those of Avianca. Appraisal Report ...

    IFC Compliance Advisor/Ombudsman - Colombia - 2013
  20. Complaint > Wilmar Group-03/Jambi

    Compliance Report: English

    ...President, the CAO Vice President or senior management of IFC/MIGA. CAO compliance investigations focus on IFC/MIGA, and how IFC/MIGA assured itself of project environmental and social (E&S) performance. The purpose of a CAO compliance investigation is to ensure compliance with policies, standards, guidelines, procedures, and conditions for IFC/MIGA involvement, and thereby improve E&S performance. In the context of a CAO compliance investigation, at issue is whether:  The actual E&S out...

    IFC Compliance Advisor/Ombudsman - Indonesia