Complaint > Ingenio Montelimar-01/Montelimar Environs

Agreement: Signed Agreement with annexes- Montelimar 01 - English

...request the meeting. 6.3 Extraordinary meetings are to be held whenever necessary at the request of either one of the parties, indicating the matter to be addressed. 6.4 Requests for an ordinary or extraordinary meeting are to be made by e-mail, in writing or by phone call to Human Resources or CSR. 7. RECEIPT AND PROCESSING OF COMPLAINTS 7.1 AMBED can submit claims by former workers, active workers and members of the communities. 7.2 Although the CM accepts verbal or written ...

Complaint > Interagua-01/Guayaquil

Agreement: Memorandum of Agreement 5 - July 2, 2009

...President in charge of the Presidency, Augusto Parada, and Tania Crespín. USERS ASSEMBLY: Eduardo Chulli, Raúl Quinancela and Teresa Riascos INTERAGUA: Oscar García, Marcos Landivar, Pilar Murillo, María Antonieta Puyol and Sara Mazuera. Antonio Bernales was in charge of the facilitation on behalf of the CAO. At the beginning, the OBSERVATORIO presented the letter from Dr. Mark Carey from the History Department of Washington and Lee University, requesting that the Latin American student Elliot O...

Complaint > Zalagh-01/Tiddas

Agreement: English Translation

...request that anyone be hired. 6- Regarding social measures. The Company commits to include in its social policy several specific measures to support the Community. The Parties have defined a set of social measures to support neighboring populations for 5 years, in response to requests from representatives of the Community. By way of example, these measures could consist in: a. Providing transportation services to students who live several kilometers away so that ...

Complaint > VEIL II-01/ Ratanakiri Province

Agreement: English

...requested confidentiality. In April 2014, representatives of the affected communities and HAGL chose to participate in a dispute resolution process facilitated by CAO. Since 2014, CAO has been coordinating meetings between community representatives, the civil society organizations supporting them, and company staff. In January 2015, the parties adopted a set of Ground Rules. Further agreements were reached in July and September 2015 between HAGL and the affected communities. To implement one of ...

Complaint > Yanacocha-02/Cajamarca

Agreement: November 2001

...requested that in the course of future visits, a presentation be made at the school of communication on dispute resolution practices. Choropampa 1. At the request of elected leaders of Magdalena and Choropampa and members of civil society, and with the support of Minera Yanacocha and the knowledge of the Peruvian government, the CAO has agreed to convene and organize a team of medical experts, with international standing, to conduct a medical review. The te...

Complaint > Oyu Tolgoi-01/Khanbogd

Agreement: Khanbogd Tri-Partite Council MoU - English

...request of the Management Unit, the Chairperson must call and hold further Meetings as necessary. 8.3 Meetings shall wherever possible be held in person but may also be held using any technology consented to by all the Members (including audio- and video-conference). The consent may be valid only for a particular meeting as the Council decides. 8.4 The Chairperson shall record, or arrange for the Council Secretary (see Article 10.1) or another Member or observer to rec...

Complaint > Cambodia Airports-01/Phnom Penh

Agreement: Inter-Ministerial Committee Meeting Minutes 8 July 14-English

...request by villagers from Prey Chisak, Thmar Kol and Kok Chambak villages, we should agree to allow the independent agency to continue their field work without having to wait for Trapaing Lvea and Ta Nguon villages. However, no response could be rendered to the request to issue land title upon completion of the measurement, and, therefore, the meeting participants were requested to comment. H.E. Bun Rotha mentioned that the request by villagers from Prey Chisak, Thmar Kol and Kok Chambak village...

Complaint > VEIL II-01/ Ratanakiri Province

Agreement: English

...requested confidentiality, raised a number of concerns related to loss of land and livelihood impacts. Significant agreements have been reached through dialogue relating, among other issues, to return of land, restoration of waterways, and repair of roads. Implementation of these agreements is ongoing. The parties sought the support of the Royal Government of Cambodia, which formed a provincial working group to interact with the dialogue process in November 2017. According to IFC documentation, ...

Complaint > Agrokasa-01/Ica

Agreement: Letter from Junta de Usarios Rio Seco, April 5, 2010

...president Mr. José Chimpler and general manager Carlos Arrese), has committed verbally and in writing to work with us, and through its membership in JUASVI to protect the aquifer and to continue its efforts to reduce water consumption through crop replacement (grapes instead of asparagus) and to not expand its crop areas, which they suggest be adopted by other farmers. 3) AGROKASA also has stated a commitment to sharing information with us regarding its irrigation program and...

Complaint > VEIL II-01/ Ratanakiri Province

Agreement: English

...requested confidentiality. In April 2014, representatives of the affected communities and HAGL chose to participate in a dispute resolution process facilitated by CAO. Following a letter in support of the process from the Ministry of Interior in October 2014, CAO has been engaging the parties to develop Ground Rules; providing dispute resolution training to community representatives, advisors and company staff; and coordinating meetings in the affected villages jointly with civil society organiz...

Complaint > Yanacocha-02/Cajamarca

Agreement: September 2001

...request of the President and/or senior management or as and when the CAO feels appropriate. • To act as an independent source of advice to the President of the World Bank Group regarding the environmental and social safeguard policies and the outcomes of the IFC and/or MIGA portfolio and projects. . 3 Formal Complaints and CAO Response The first formal complaint to the CAO was filed by the leaders of the community of Choropampa conce...

Complaint > Ingenio Montelimar-01/Montelimar Environs

Agreement: Final Agreement with Annexes - Montelimar 01 - October 2019 - English

...President and Vice President), to follow up on complaints and suggestions received through AMBED. This Committee has defined a procedure that has guided the twenty-two meetings held so far. 5.3 The parties have revised and amended the Procedure for the Committee for Complaints and Suggestions which, in its most recent version, is an integral part of this Agreement, superseding the previous one, and attached hereto as Annex III. 5.4 The Montelimar Corporation reiterates that respe...

Complaint > Bujagali Energy-05/Bujagali

Agreement: Interim Ombudsman / Dispute Resolution Monitoring Report, January 2016

Uganda: Bujagali Energy-05 Interim Ombudsman/Dispute Resolution1 Monitoring Report January 2016 The Office of the Compliance Advisor Ombudsman (CAO) is the independent accountability mechanism for the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA), members of the World Bank Group. CAO reports directly to the President of the World Bank Group, and its mandate is to assist in addressing co...

Complaint > Bankers Petroleum-01/Patos

Agreement: Progress Report - May 2016 - English

...President of the World Bank Group. CAO’s mandate is to address complaints of people affected by projects of the International Finance Corporation (IFC) and Multilateral Investment Guarantee Agency (MIGA) in a manner that is fair, objective and constructive, and to enhance the social and environmental outcomes of projects in which these institutions play a role. The Complaint In March 2013, CAO received a complaint about IFC’s funded Bankers Petroleum Ltd. (Bankers) project in Albania. The compla...

Complaint > Yanacocha-03/Cajamarca

Agreement: Notes from the Information Sharing Meeting of Canal Users from COMOCA Sur and COMOCA Este and Representatives of Minera Yanacocha, Cajamarca, Peru, July 24 and 25, 2006

...requested an independent water quantity study, CAO sought first to better understand the canal users’ specific concerns, and to solicit from Yanacocha a comprehensive list of all the available water quantity studies and information. With this information, CAO encouraged the parties to work together to determine what studies were necessary, if any, and whether the existing studies sufficiently addressed the canal users’ concerns. In preparation for the July 2006 information sharing meeting, CAO c...

Complaint > Yanacocha-02/Cajamarca

Agreement: January 2002

...requested a response from the consulting team to the third and fourth questions. 1. The study appears to be more focused on research than on assessment. Research can take a very long time. We as a Mesa want an assessment and a conclusion. Dr. Josh Lipton responded, “Our work plan is to begin a study and we don’t want to be here for two years waiting for results. We understand the idea is not to study this forever. We understand the objective of the study is to answer the ques...

Complaint > Nicaragua Sugar Estates Limited-01/Leon and Chinandega

Agreement: English

...President of the World Bank Group. The CAO reviews complaints from Communities affected by development projects undertaken by the private sector lending and insurance members of the World Bank Group, the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA). The CAO works to respond quickly and effectively to complaints through mediated settlements headed by the CAO Ombudsman, or through compliance audits that ensure adherence with relevant policies. The...

Complaint > Nicaragua Sugar Estates Limited-01/Leon and Chinandega

Agreement: English

...request of the dialogue table participants, ASOCHIVIDA (Asociación Chichigalpa por la Vida) and NSEL (Nicaragua Sugar Estates Limited), the Office of the Compliance Advisor/Ombudsman (CAO) for the International Finance Corporation (IFC) and Multilateral Investment Guarantee Agency (MIGA) - members of the World Bank Group - has considered important to carry out an updated medical needs assessment in the treatment of Chronic Renal Insufficiency in the Chichigalpa Health Center in order to verify c...