Eligibility Bottlenecks and the Story of a Complaint
Welcome to the March edition of the Accountability Console Newsletter!
This month, AC Research Director Samer Araabi uses the example of Accountability Counsel's Assam Tea case to demonstrate how to connect Console data with the story of a complaint. For further guidance on navigating the Console functions, please see this video.
This month's research piece by Marisa Lenci and Olivia Manes explores the bottlenecks communities face when using Independent Accountability Mechanisms (IAMs). Although IAMs were created for communities to access remedy in the face of harm from internationally financed projects, most complaints end at an early stage, many for unknown reasons. Through a deep dive into filtered complaint data and the Console's policy benchmarking tool, we explore the eligibility bottlenecks at IAMs, and what they mean for communities seeking remedy.
We're also conducting a survey to assess next steps in improving the Console's value and usability for its diverse user base. We would highly appreciate your participation; no information you share will be used publicly.
Updates to Console data, features, and functionality
- Client Links: Complaints now link directly to IFI client pages, when available.
- Registration Filter: Unregistered complaints can now be filtered by the reason for no registration.
- Updated Complaint Visualizations: Complaint visualizations now include active complaints and yearly breakdowns.
Understanding the reasons why complaints fail to advance beyond preliminary stages allows visibility into the system of accountability in international finance, and helps us evaluate how IAMs are functioning as sources of redress for communities facing harm.
By Samer Araabi — March 1, 2021
The Accountability Console has a page dedicated to each of the 1,395 complaints filed to accountability mechanisms. Complaint pages do more than display the data of a specific complaint; they tell the stories of communities facing harm, and their attempts to find remedy. Here is one example.